OM 300- Chilcutt Exam Two questions with answers

OM 300- Chilcutt Exam Two questions
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with answers |\




Managing quality supports ____________, ____________, and
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____________ strategies - CORRECT ANSWERS ✔✔differentiation, |\ |\ |\ |\ |\ |\


low cost, and response
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What is an operations manager's objective? - CORRECT ANSWERS
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✔✔To build a total quality management system that identifies
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and satisfies customer needs
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American Society for Quality - CORRECT ANSWERS ✔✔The
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totality of features and characteristics of a product or service
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that bears on its ability to satisfy stated or implied needs
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User based view - CORRECT ANSWERS ✔✔Better performance,
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more features |\




Manufacturing-based view - CORRECT ANSWERS ✔✔conformance |\ |\ |\ |\ |\


to standards, making it right the first time
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Product based view - CORRECT ANSWERS ✔✔Specific and
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measurable attributes of the product |\ |\ |\ |\




Prevention costs (Costs of Quality) - CORRECT ANSWERS |\ |\ |\ |\ |\ |\ |\ |\


✔✔Reducing the potential for defects (training, quality |\ |\ |\ |\ |\ |\ |\


improvement programs) |\

, Appraisal costs (Costs of Quality) - CORRECT ANSWERS
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✔✔Evaluating products, parts, and services |\ |\ |\ |\




Internal failure costs (Costs of Quality) - CORRECT ANSWERS
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✔✔Producing defective parts or service before delivery |\ |\ |\ |\ |\ |\




External failure costs (Costs of Quality) - CORRECT ANSWERS
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✔✔Defects discovered after delivery (recalls)
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Implications of Quality - CORRECT ANSWERS ✔✔1. Company
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reputation: perception of new products, employment practices,
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supplier relations 2. Product liability: reduce risk 3. Global
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implications: improved ability to compete |\ |\ |\ |\




Seven Concepts of TQM - CORRECT ANSWERS ✔✔1) Continuous
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improvement 2) Six Sigma 3) Employee empowerment 4) |\ |\ |\ |\ |\ |\ |\ |\


Benchmarking 5) Just-in-time (JIT) 6) Taguchi Concepts (QLF) 7) |\ |\ |\ |\ |\ |\ |\ |\ |\


Knowledge of TQM tools |\ |\ |\




Kaizen - CORRECT ANSWERS ✔✔Describes the ongoing process of
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unending improvement. -Continuous improvement
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Continuous Improvement - CORRECT ANSWERS ✔✔Never-ending
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process of continuous improvement. Covers people, equipment,
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suppliers materials, procedures. Every operation can be
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improved. Foundation is PDCA Cycle. TQM and zero defects also
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used to describe continuous improvement.
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