USPS Exam 421 Window Clerk Practice Test Questions
And Answers Verified 100% Correct
Priority Mail - ANSWER 1-3 day delivery. Includes tracking. Up to $50 insurance. Flat
rate, regional, prepaid pricing. Max weight 70 lbs, max 108" length plus girth. PM
subject to Balloon pricing zones 1-4, Dimensional pricing zones 5-8.
Priority Mail Express - ANSWER 1-2 days. Money-back guarantee. 365 days a year.
Includes proof of delivery signature (if requested), up to $100 insurance, delivery by
3:00pm. Delivery by 10:30am, Sundays, holidays for additional fee. Premier Service of
USPS.
Mailing Services - ANSWER First Class, Periodicals, Standard, Package Services
First Class - ANSWER Up to 13 oz, 2-3 day delivery.
Periodicals - ANSWER Newspapers, magazines, journals, newsletters.
Standard - ANSWER Printed matter: Flyers, circulars, advertising, newsletters,
bulletins, catalogs, small packages. Includes general merchandise such as large/small
gifts. Retail only.
Media - ANSWER Educations materials: Books, film, manuscripts, CD, DVD
Library - ANSWER To/from libraries, schools
Bound Printed Matter - ANSWER Permanently bound: catalogs, phone books. BMEU
Extra Services - ANSWER Certified, Insurance, Registered, USPS Tracking, Signature
Confirmation, Return Receipt
Online Services - ANSWER Buy stamps, Track and Confirm, COA, FWD, Holds,
schedule redelivery, postage, package pickup, order supplies.
Click-N-Ship - ANSWER Ability to print labels with postage, pay postage by CC,
calculate and compare rates, standardize and store addresses, find zip codes,
purchase insurance.
Employee Engagement Programs - ANSWER Identify opportunities. Business
,Connect/Customer Connect/Rural Connect
Package Pickup - ANSWER Schedule online carrier pickup.
Pick Up On Demand - ANSWER Schedule a timed pickup for additional fee.
USPS Mobile - ANSWER GPS location app for locating USPS facilities.
Direct Mail - ANSWER Mailing tool that is cost effective, promotes business, generates
sales.
EDDM - ANSWER Every Door Direct Mail - 5000 or fewer pieces, must qualify as a
flat. Thickness greater than .0007, max 3.3 oz. Must have proper indicia. Postage is
paid in advance - cash, check for payment. PS3602-R
Every Door Direct Mail - ANSWER Cost-effective way to reach potential customers
near your business. Create mailpieces however you like, select postal routes and pay
for postage online. Bring your mailing to your local Post Office™ for delivery to every
household on chosen routes. 5000 or fewer pieces, must be a flat, thickness min .007",
max 3.3 oz. Must have indicia. Postage paid in advance. PS3602-R - Postage
Statement. Cash/check for payment.
Premium Forwarding Service - ANSWER Fee service offering temporary weekly
reshipment services. Length of 2 weeks to one year (6 month renewal).
Self-Service Kiosk - ANSWER Located in Post Office lobbies. They are available even
when the Post Office counter is closed. Designed to process 80% of transactions.
mPOS - ANSWER Mobile Point of Sale
Mobile Point of Sale - ANSWER Allows customer service representatives to process
many simple transactions away from the Full-Service counter, a strategy known in the
retail industry as "line busting." Consists of an Apple iPod Touch, integrated barcode
imager/credit card reader, wireless receipt printer and wireless label printer, allowing
Post Offices to improve customer experience and reduce cost to serve.
Stamps by Mail - ANSWER Ability to order stamps and have them mailed directly to
customer. Order forms/online.
Stamps by Phone - ANSWER Ability to order stamps via phone and have them mailed
directly to customer.
Stamps by Fax - ANSWER Ability to order stamps via fax and have them mailed
,directly to the customer.
Forever Stamps - ANSWER 1 oz FC letter stamp.
Semi-Postal Stamps - ANSWER Charity stamps. Additional amount is donated to
charity.
Strategic Partners - ANSWER Fed Ex, UPS, Amazon
HAZMAT - ANSWER Hazardous Materials
DMM Publication 52 - ANSWER Hazardous, Restricted and Perishable Mail
PACT - ANSWER Prevent All Cigarette Trafficking - 2009
HAZMAT Question - ANSWER Is there anything liquid, fragile, perishable or potentially
hazardous such as lithium batteries or perfume?
HAZMAT Regulations - ANSWER Found in DMM, IMM, Publication 52, Handbook EL-
812.
ORM-D - ANSWER Other Regulated Materials-Domestic: Marking for mail or shipping
in the US that identifies other regulated materials for domestic transport only. Packages
bearing this mark contain hazardous material in a limited quantity that presents a
limited hazard during transportation, due to its form, quantity, and packaging. Surface
transport only. No International. Usually consumer commodities.
HAZMAT Categories - ANSWER Flammable, Corrosive/Reactive, Biological, Toxic,
Other common
Declared HAZMAT - ANSWER Declared by mailer, properly marked, properly
packaged.
Undeclared HAZMAT - ANSWER Suspected of containing prohibited HAZMAT.
Non-mailable HAZMAT - ANSWER Markings of non-mailable materials, non-mailable
quantity, improperly prepared, leaking, alcohol. No stains on packaging. Do not accept:
Improperly reused/recycled boxes, air transport that does not meet requirements, no
HAZMAT to International/APO/FPO.
HAZMAT Procedure - ANSWER Inspect, ask questions, refer to postmaster or
supervisor if needed. If in doubt ask supervisor or postmaster. If cannot determine
, contents, do not accept. Give Notice 107 - Some Things Were Never Meant to be
Mailed - Let's Keep the Mail Safe.
If markings found: Report, isolate, contact mailer, file report with inspection service.
Poster 138 - ANSWER HAZMAT "Keep the Mail Safe" poster.
HAZMAT Handling - ANSWER Transport in reliable MTE, Stage in isolated area,
Radioactive 10 feet apart, Place and secure on top/center of cart, do not leave
unattended.
HAZMAT Identification - ANSWER Affix placard to MTE transport.
HAZMAT Packing Requirements - ANSWER DMM - Sufficient cushion, secure
closures, adequate package reinforcement, both delivering and return address, hazard
marked on address side.
Tobacco Requirements - ANSWER NO tobacco except: Intra AL/HI (PME, PM),
business/regulatory purpose (PME), certain individuals (PME/PM), consumer
testing/public health. All must have PS3811 and Label 11-HFPU.
PS3811 - ANSWER Return Receipt - Proof of delivery. Can be combined with:
Signature Confirmation
Special Handling
Restricted Delivery
USPS Tracking
Insurance up to $500
Parcel Airlift Service (PAL)
Label 11-HFPU - ANSWER Hold For Pick Up
Anonymous Mail - ANSWER All mail weighing over 13 oz, bearing only stamps and not
presented to a retail counter.
Anonymous Mail Handling - ANSWER Identify, Return, Minimize risks. Take to AMU in
facility. Piece must have Label 127 affixed, as well as DDD2 placed over mailing
address.
Identifiable Mail - ANSWER Can be traced to sender or POE (Point of Entry). Includes
PVI, meter strips, PC postage, Click-N-Ship, eStamps, SSK postage, permit imprint,
AVSEC stamp.
POE - ANSWER Point of Entry
And Answers Verified 100% Correct
Priority Mail - ANSWER 1-3 day delivery. Includes tracking. Up to $50 insurance. Flat
rate, regional, prepaid pricing. Max weight 70 lbs, max 108" length plus girth. PM
subject to Balloon pricing zones 1-4, Dimensional pricing zones 5-8.
Priority Mail Express - ANSWER 1-2 days. Money-back guarantee. 365 days a year.
Includes proof of delivery signature (if requested), up to $100 insurance, delivery by
3:00pm. Delivery by 10:30am, Sundays, holidays for additional fee. Premier Service of
USPS.
Mailing Services - ANSWER First Class, Periodicals, Standard, Package Services
First Class - ANSWER Up to 13 oz, 2-3 day delivery.
Periodicals - ANSWER Newspapers, magazines, journals, newsletters.
Standard - ANSWER Printed matter: Flyers, circulars, advertising, newsletters,
bulletins, catalogs, small packages. Includes general merchandise such as large/small
gifts. Retail only.
Media - ANSWER Educations materials: Books, film, manuscripts, CD, DVD
Library - ANSWER To/from libraries, schools
Bound Printed Matter - ANSWER Permanently bound: catalogs, phone books. BMEU
Extra Services - ANSWER Certified, Insurance, Registered, USPS Tracking, Signature
Confirmation, Return Receipt
Online Services - ANSWER Buy stamps, Track and Confirm, COA, FWD, Holds,
schedule redelivery, postage, package pickup, order supplies.
Click-N-Ship - ANSWER Ability to print labels with postage, pay postage by CC,
calculate and compare rates, standardize and store addresses, find zip codes,
purchase insurance.
Employee Engagement Programs - ANSWER Identify opportunities. Business
,Connect/Customer Connect/Rural Connect
Package Pickup - ANSWER Schedule online carrier pickup.
Pick Up On Demand - ANSWER Schedule a timed pickup for additional fee.
USPS Mobile - ANSWER GPS location app for locating USPS facilities.
Direct Mail - ANSWER Mailing tool that is cost effective, promotes business, generates
sales.
EDDM - ANSWER Every Door Direct Mail - 5000 or fewer pieces, must qualify as a
flat. Thickness greater than .0007, max 3.3 oz. Must have proper indicia. Postage is
paid in advance - cash, check for payment. PS3602-R
Every Door Direct Mail - ANSWER Cost-effective way to reach potential customers
near your business. Create mailpieces however you like, select postal routes and pay
for postage online. Bring your mailing to your local Post Office™ for delivery to every
household on chosen routes. 5000 or fewer pieces, must be a flat, thickness min .007",
max 3.3 oz. Must have indicia. Postage paid in advance. PS3602-R - Postage
Statement. Cash/check for payment.
Premium Forwarding Service - ANSWER Fee service offering temporary weekly
reshipment services. Length of 2 weeks to one year (6 month renewal).
Self-Service Kiosk - ANSWER Located in Post Office lobbies. They are available even
when the Post Office counter is closed. Designed to process 80% of transactions.
mPOS - ANSWER Mobile Point of Sale
Mobile Point of Sale - ANSWER Allows customer service representatives to process
many simple transactions away from the Full-Service counter, a strategy known in the
retail industry as "line busting." Consists of an Apple iPod Touch, integrated barcode
imager/credit card reader, wireless receipt printer and wireless label printer, allowing
Post Offices to improve customer experience and reduce cost to serve.
Stamps by Mail - ANSWER Ability to order stamps and have them mailed directly to
customer. Order forms/online.
Stamps by Phone - ANSWER Ability to order stamps via phone and have them mailed
directly to customer.
Stamps by Fax - ANSWER Ability to order stamps via fax and have them mailed
,directly to the customer.
Forever Stamps - ANSWER 1 oz FC letter stamp.
Semi-Postal Stamps - ANSWER Charity stamps. Additional amount is donated to
charity.
Strategic Partners - ANSWER Fed Ex, UPS, Amazon
HAZMAT - ANSWER Hazardous Materials
DMM Publication 52 - ANSWER Hazardous, Restricted and Perishable Mail
PACT - ANSWER Prevent All Cigarette Trafficking - 2009
HAZMAT Question - ANSWER Is there anything liquid, fragile, perishable or potentially
hazardous such as lithium batteries or perfume?
HAZMAT Regulations - ANSWER Found in DMM, IMM, Publication 52, Handbook EL-
812.
ORM-D - ANSWER Other Regulated Materials-Domestic: Marking for mail or shipping
in the US that identifies other regulated materials for domestic transport only. Packages
bearing this mark contain hazardous material in a limited quantity that presents a
limited hazard during transportation, due to its form, quantity, and packaging. Surface
transport only. No International. Usually consumer commodities.
HAZMAT Categories - ANSWER Flammable, Corrosive/Reactive, Biological, Toxic,
Other common
Declared HAZMAT - ANSWER Declared by mailer, properly marked, properly
packaged.
Undeclared HAZMAT - ANSWER Suspected of containing prohibited HAZMAT.
Non-mailable HAZMAT - ANSWER Markings of non-mailable materials, non-mailable
quantity, improperly prepared, leaking, alcohol. No stains on packaging. Do not accept:
Improperly reused/recycled boxes, air transport that does not meet requirements, no
HAZMAT to International/APO/FPO.
HAZMAT Procedure - ANSWER Inspect, ask questions, refer to postmaster or
supervisor if needed. If in doubt ask supervisor or postmaster. If cannot determine
, contents, do not accept. Give Notice 107 - Some Things Were Never Meant to be
Mailed - Let's Keep the Mail Safe.
If markings found: Report, isolate, contact mailer, file report with inspection service.
Poster 138 - ANSWER HAZMAT "Keep the Mail Safe" poster.
HAZMAT Handling - ANSWER Transport in reliable MTE, Stage in isolated area,
Radioactive 10 feet apart, Place and secure on top/center of cart, do not leave
unattended.
HAZMAT Identification - ANSWER Affix placard to MTE transport.
HAZMAT Packing Requirements - ANSWER DMM - Sufficient cushion, secure
closures, adequate package reinforcement, both delivering and return address, hazard
marked on address side.
Tobacco Requirements - ANSWER NO tobacco except: Intra AL/HI (PME, PM),
business/regulatory purpose (PME), certain individuals (PME/PM), consumer
testing/public health. All must have PS3811 and Label 11-HFPU.
PS3811 - ANSWER Return Receipt - Proof of delivery. Can be combined with:
Signature Confirmation
Special Handling
Restricted Delivery
USPS Tracking
Insurance up to $500
Parcel Airlift Service (PAL)
Label 11-HFPU - ANSWER Hold For Pick Up
Anonymous Mail - ANSWER All mail weighing over 13 oz, bearing only stamps and not
presented to a retail counter.
Anonymous Mail Handling - ANSWER Identify, Return, Minimize risks. Take to AMU in
facility. Piece must have Label 127 affixed, as well as DDD2 placed over mailing
address.
Identifiable Mail - ANSWER Can be traced to sender or POE (Point of Entry). Includes
PVI, meter strips, PC postage, Click-N-Ship, eStamps, SSK postage, permit imprint,
AVSEC stamp.
POE - ANSWER Point of Entry
