BUS 6600 Module 3: Chapters 11 and
12 Study Guide Exam and Actual
Answers 2025\2026 Version.
Define human resource management. - Answer the process of determining human resource
needs and then recruiting, selecting, developing, motivating, evaluating, compensating, and
scheduling employees to achieve organizational goals.
HRM's role has grown because of what two things? - Answer •Increased recognition of
employees as a resource
•Changes in law that rewrote old workplace practices
(no longer "personnel" management
The U.S. economy has undergone a major shift from traditional manufacturing industries to
service industries that require more highly __________ job skills. - Answer technical
___________ are the ultimate resource. - Answer People
Qualified labor is ____________ today, and that makes recruiting ___________. - Answer
scarer; more difficult
Most human resource functions are ____________ between the human resource manager and
other managers.
The role of the human resource management is a function of _______ managers, not just one
department. - Answer shared; all
Name some challenges facing HRM today. - Answer •Multigenerational workforce
•Shortages of trained workers in growth areas
•Worker shortage in skilled trades
•Increasing number of single-parent and two-income families
•Expanding global markets with low-wage workers
•Increasing benefit demands and benefit costs
,Since the 1930s ___________ have greatly affected human resource management. - Answer
laws (legal decisions or legislation)
•Title VII prohibits discrimination in hiring, firing, compensation, apprenticeships, training,
terms, conditions, or privileges of employment based on:
•Race
•Religion
•Creed
•Sex
•National Origin
•Age - Answer Civil Rights Act of 1964
•Title VII prohibits discrimination in hiring, firing, compensation, apprenticeships, training,
terms, conditions, or privileges of employment based on which things? - Answer •Race
•Religion
•Creed
•Sex
•National Origin
•Age
What did the 1972 Equal Employment Opportunity Act (EEOA) do? - Answer •The EEOA
strengthened the Equal Employment Opportunity Commission (EEOC), giving the EEOC the right
to issue workplace guidelines for acceptable employer conduct.
•EEOC could mandate specific recordkeeping procedures and was vested with the power of
enforcement.
What does the EEOC do? - Answer It strengthened the Equal Employment Opportunity
Commission (EEOC), which issues guidelines for administering equal employment opportunity.
____________ ______________ are employment activities designed to "right past wrongs" by
increasing opportunities for minorities and women. - Answer Affirmative action
•Discrimination against whites or males in hiring or promotion is
_______________ ________________. - Answer reverse discrimination.
, The ______________ ensures employers doing business with the federal government comply
with the nondiscrimination and affirmative action laws - Answer OFCCP (Office of Federal
Contract Compliance Programs)
•Amended Title VII and gave victims of discrimination the right to a jury trial and possible
damages - Answer Civil Rights Act of 1991
What did the ADA of 1990 do? - Answer Requires employers to give applicants with physical or
mental disabilities the same consideration for employment as people without disabilities.
It requires that businesses make "reasonable accommodations" to people with disabilities.
Passed in 2008, this overturned Supreme Court decisions that had reduced protections for
people with disabilities. - Answer Americans with Disabilities Amendments Act of 2008
In 2011, the EEOC widened the range of disabilities and shifted the burden of proof of
disabilities to owners. True or false. - Answer True.
This Act protects workers 40 and over from employment and workplace discrimination in hiring,
firing, promotion, layoff, compensation, benefits, job assignments, and training. - Answer Age
Discrimination in Employment Act (ADEA)
The ADEA outlawed __________ ________________ in most organizations, but provides
exemptions for certain critical jobs. - Answer mandatory retirement
New court cases and legislation continuously change human resource management; it is
important to keep __________. - Answer current
Give the five steps of the Human Resource Planning Process. - Answer 1. Preparing a human
resource inventory of employees
2.Preparing a job analysis
3.Assessing future human resource demand
4.Assessing future labor supply
5.Establishing a strategic plan
12 Study Guide Exam and Actual
Answers 2025\2026 Version.
Define human resource management. - Answer the process of determining human resource
needs and then recruiting, selecting, developing, motivating, evaluating, compensating, and
scheduling employees to achieve organizational goals.
HRM's role has grown because of what two things? - Answer •Increased recognition of
employees as a resource
•Changes in law that rewrote old workplace practices
(no longer "personnel" management
The U.S. economy has undergone a major shift from traditional manufacturing industries to
service industries that require more highly __________ job skills. - Answer technical
___________ are the ultimate resource. - Answer People
Qualified labor is ____________ today, and that makes recruiting ___________. - Answer
scarer; more difficult
Most human resource functions are ____________ between the human resource manager and
other managers.
The role of the human resource management is a function of _______ managers, not just one
department. - Answer shared; all
Name some challenges facing HRM today. - Answer •Multigenerational workforce
•Shortages of trained workers in growth areas
•Worker shortage in skilled trades
•Increasing number of single-parent and two-income families
•Expanding global markets with low-wage workers
•Increasing benefit demands and benefit costs
,Since the 1930s ___________ have greatly affected human resource management. - Answer
laws (legal decisions or legislation)
•Title VII prohibits discrimination in hiring, firing, compensation, apprenticeships, training,
terms, conditions, or privileges of employment based on:
•Race
•Religion
•Creed
•Sex
•National Origin
•Age - Answer Civil Rights Act of 1964
•Title VII prohibits discrimination in hiring, firing, compensation, apprenticeships, training,
terms, conditions, or privileges of employment based on which things? - Answer •Race
•Religion
•Creed
•Sex
•National Origin
•Age
What did the 1972 Equal Employment Opportunity Act (EEOA) do? - Answer •The EEOA
strengthened the Equal Employment Opportunity Commission (EEOC), giving the EEOC the right
to issue workplace guidelines for acceptable employer conduct.
•EEOC could mandate specific recordkeeping procedures and was vested with the power of
enforcement.
What does the EEOC do? - Answer It strengthened the Equal Employment Opportunity
Commission (EEOC), which issues guidelines for administering equal employment opportunity.
____________ ______________ are employment activities designed to "right past wrongs" by
increasing opportunities for minorities and women. - Answer Affirmative action
•Discrimination against whites or males in hiring or promotion is
_______________ ________________. - Answer reverse discrimination.
, The ______________ ensures employers doing business with the federal government comply
with the nondiscrimination and affirmative action laws - Answer OFCCP (Office of Federal
Contract Compliance Programs)
•Amended Title VII and gave victims of discrimination the right to a jury trial and possible
damages - Answer Civil Rights Act of 1991
What did the ADA of 1990 do? - Answer Requires employers to give applicants with physical or
mental disabilities the same consideration for employment as people without disabilities.
It requires that businesses make "reasonable accommodations" to people with disabilities.
Passed in 2008, this overturned Supreme Court decisions that had reduced protections for
people with disabilities. - Answer Americans with Disabilities Amendments Act of 2008
In 2011, the EEOC widened the range of disabilities and shifted the burden of proof of
disabilities to owners. True or false. - Answer True.
This Act protects workers 40 and over from employment and workplace discrimination in hiring,
firing, promotion, layoff, compensation, benefits, job assignments, and training. - Answer Age
Discrimination in Employment Act (ADEA)
The ADEA outlawed __________ ________________ in most organizations, but provides
exemptions for certain critical jobs. - Answer mandatory retirement
New court cases and legislation continuously change human resource management; it is
important to keep __________. - Answer current
Give the five steps of the Human Resource Planning Process. - Answer 1. Preparing a human
resource inventory of employees
2.Preparing a job analysis
3.Assessing future human resource demand
4.Assessing future labor supply
5.Establishing a strategic plan
