USPS Exam 421
Sales & Services Distribution Associate (SSDA)
Performs most of the same obligations of an SSA; however, they also aid the returned office
distribution capabilities.
Lobby Assistant
Helps customers with package pick out-usaidentify mailing desires, ensures clients complete
required bureaucracy before they attain the window, and solutions client questions.
Lead Sales & Services Associate (LSSA)
Maintains a complete running expertise of rules ruling policy and tactics relating to all levels of
retail services. Provides technical guidance to retail personnel assigned to the unit, informing
them of modifications or clarifications in rules, strategies, operations, or rules.
Postmaster/Manager
Business leaders and community anchors that make local contacts the postal service needs to
increase its share of the shipping maket.
Sales & Services Associate (SSA)
Your teammates. You support every other with the aid of making sure the correct procedures are
accompanied and consumer desires are met, as well as educate clients on our services and
products.
Supervisor
Responsible for coping with submit workplace everyday operations and making sure that
employees are properly trained and well-knowledgeable.
A consumer desires an object to reach "as quickly as feasible," what is the exceptional service
for them?
Priority Mail Express (PME)
3 multiple choice alternatives
,A purchaser states: "Delivery within the following couple of days could be nice." What is the
quality provider for them?
Priority Mail Express (PME) or Priority Mail (PM)
three more than one desire alternatives
A consumer states: "I am not in a hurry, just deliver me the cheapest rate." What is the
high-quality provider for them?
Ground Advantage (GA)
3 a couple of preference alternatives
Postal Service employees operate below a mandate to protect and keep the mail placed in its:
Custody
3 more than one preference options
A violation of the security and sanctity of the mail is:
Failing to deliver the mail
three more than one choice alternatives
The first opportunity for a Sales & Services Associate (SSA) to begin the client enjoy on a
positive word is to:
Deliver a primary impression
three a couple of preference alternatives
The type of communique that can decorate or contradict messages is:
Non-verbal Communication.
3 a couple of desire options
The technique a Sales & Services Associate (SSA) can use to engage our customers and make
certain their desires are met is:
A+G.I.S.T.
Three a couple of desire options
Why is preserving the safety and sanctity of the mail one of the core obligations of the postal
carrier?
Instills consumer self belief
3 more than one desire options
,Successful income transactions occur when the Sales & Services Associate (SSA):
Makes an informal mutual choice with the purchaser on products/offerings
3 multiple desire alternatives
What is the most advantageous way to effect consumer belief of the Post Office?
Provide international-elegance customer service
3 more than one choice options
The US Postal Service is the most effective transport provider that reaches:
Every address within the kingdom six days a week
three more than one choice alternatives
An organized computing device creates a more ____ administrative center.
Efficient
three more than one preference alternatives
How a Sales & Services Associate (SSA) conducts themselves on the process impacts the:
Postal logo
3 more than one preference options
An active listening method used to create a a hit transaction is referred to as:
Clarifying
three multiple preference options
One of the first things a consumer notices about a Sales & Services Associate (SSA) is their:
Personal look
three multiple choice options
The primary law enforcement for america Postal Service is the:
US Postal Inspection Service
3 a couple of choice options
You must have what capability when building customer relationships?
Ability to adapt
3 a couple of desire alternatives
, What is the first step within the G.I.S.T. Sales manner?
Greet
3 multiple choice options
What skill do you need to build a cushty rapport with customers?
Ability to communicate
three multiple preference alternatives
What is the second one step within the G.I.S.T. Income procedure?
Inquire
3 a couple of choice alternatives
What is particularly critical in trendy competitive market while coping with a patron?
Their notion of you
3 a couple of preference alternatives
What locations do clients input and understand you because the Postal Service?
Retail area
three more than one desire options
What is the 1/3 step inside the G.I.S.T. Income manner?
Suggest
3 multiple choice options
What do you provide clients with while you increase fine interactions with them?
Customer satisfaction
3 multiple desire alternatives
What is the fourth step within the G.I.S.T. Income technique?
Thank
3 more than one desire alternatives
What is removing products, cash, or coupons from undeliverable bulk enterprise mail
considered?
Sales & Services Distribution Associate (SSDA)
Performs most of the same obligations of an SSA; however, they also aid the returned office
distribution capabilities.
Lobby Assistant
Helps customers with package pick out-usaidentify mailing desires, ensures clients complete
required bureaucracy before they attain the window, and solutions client questions.
Lead Sales & Services Associate (LSSA)
Maintains a complete running expertise of rules ruling policy and tactics relating to all levels of
retail services. Provides technical guidance to retail personnel assigned to the unit, informing
them of modifications or clarifications in rules, strategies, operations, or rules.
Postmaster/Manager
Business leaders and community anchors that make local contacts the postal service needs to
increase its share of the shipping maket.
Sales & Services Associate (SSA)
Your teammates. You support every other with the aid of making sure the correct procedures are
accompanied and consumer desires are met, as well as educate clients on our services and
products.
Supervisor
Responsible for coping with submit workplace everyday operations and making sure that
employees are properly trained and well-knowledgeable.
A consumer desires an object to reach "as quickly as feasible," what is the exceptional service
for them?
Priority Mail Express (PME)
3 multiple choice alternatives
,A purchaser states: "Delivery within the following couple of days could be nice." What is the
quality provider for them?
Priority Mail Express (PME) or Priority Mail (PM)
three more than one desire alternatives
A consumer states: "I am not in a hurry, just deliver me the cheapest rate." What is the
high-quality provider for them?
Ground Advantage (GA)
3 a couple of preference alternatives
Postal Service employees operate below a mandate to protect and keep the mail placed in its:
Custody
3 more than one preference options
A violation of the security and sanctity of the mail is:
Failing to deliver the mail
three more than one choice alternatives
The first opportunity for a Sales & Services Associate (SSA) to begin the client enjoy on a
positive word is to:
Deliver a primary impression
three a couple of preference alternatives
The type of communique that can decorate or contradict messages is:
Non-verbal Communication.
3 a couple of desire options
The technique a Sales & Services Associate (SSA) can use to engage our customers and make
certain their desires are met is:
A+G.I.S.T.
Three a couple of desire options
Why is preserving the safety and sanctity of the mail one of the core obligations of the postal
carrier?
Instills consumer self belief
3 more than one desire options
,Successful income transactions occur when the Sales & Services Associate (SSA):
Makes an informal mutual choice with the purchaser on products/offerings
3 multiple desire alternatives
What is the most advantageous way to effect consumer belief of the Post Office?
Provide international-elegance customer service
3 more than one choice options
The US Postal Service is the most effective transport provider that reaches:
Every address within the kingdom six days a week
three more than one choice alternatives
An organized computing device creates a more ____ administrative center.
Efficient
three more than one preference alternatives
How a Sales & Services Associate (SSA) conducts themselves on the process impacts the:
Postal logo
3 more than one preference options
An active listening method used to create a a hit transaction is referred to as:
Clarifying
three multiple preference options
One of the first things a consumer notices about a Sales & Services Associate (SSA) is their:
Personal look
three multiple choice options
The primary law enforcement for america Postal Service is the:
US Postal Inspection Service
3 a couple of choice options
You must have what capability when building customer relationships?
Ability to adapt
3 a couple of desire alternatives
, What is the first step within the G.I.S.T. Sales manner?
Greet
3 multiple choice options
What skill do you need to build a cushty rapport with customers?
Ability to communicate
three multiple preference alternatives
What is the second one step within the G.I.S.T. Income procedure?
Inquire
3 a couple of choice alternatives
What is particularly critical in trendy competitive market while coping with a patron?
Their notion of you
3 a couple of preference alternatives
What locations do clients input and understand you because the Postal Service?
Retail area
three more than one desire options
What is the 1/3 step inside the G.I.S.T. Income manner?
Suggest
3 multiple choice options
What do you provide clients with while you increase fine interactions with them?
Customer satisfaction
3 multiple desire alternatives
What is the fourth step within the G.I.S.T. Income technique?
Thank
3 more than one desire alternatives
What is removing products, cash, or coupons from undeliverable bulk enterprise mail
considered?
