PSE Window Clerk Exam Latest Graded A+
___ are located within existing communities in a variety of locations, such as
businesses, town halls, or government centers, and are operated by those entities. -
ANSWER-Village Post Offices (VPO)
___ is a hub for all the Postal policies and procedures - ANSWER-PolicyNet
___ is a virtual library of postal information and tools designed for customers, business
Maillard, and employees - ANSWER-Postal Explorer
___ provide official Postal Service policies and procedures for all aspects of postal
operations - ANSWER-Manuals
A customer wants to mail fewer than 5,000 flat-sized mail pieces to everyone in a
specific area. The SSA may offer the service:
a) Every Door Direct Mail - Retail
b) General Delivery
c) Global Express Guaranteed
d) Hold for pick up - ANSWER-A) EDDM
A machinable parcel cannot weigh more than:
A)20 pounds
B)25 pounds
C)30 pounds
D)35 pounds - ANSWER-B) 25 pounds
A parcel that weighs more than 70 pounds is
A)Nonmachinable
B)Nonmailable
C)Priority Express Mail
D)USPS Retail Ground - ANSWER-B) Nonmailable
All Priority Mail International shipments require what form? - ANSWER-Customs
Any mailable item that weighs ___ or less can be sent by First-Class Mail. - ANSWER-
13 ounces
Correctly identifying Nonmachinable characteristics of First-Class Mail letters and
applying correct pricing helps to protect
A) Customer packages
B) Insurance costs
C) pricing increases
D) revenue generation - ANSWER-D) revenue generation
Define A+GIST - ANSWER-Acknowledge/Greet, Inquire, Suggest, and Thank
, Does the Postal Service receive tax dollars for operating expenses? - ANSWER-No
Hazardous materials mailed within the US are known as ___. If they are mailed
internationally, they are known as ___. - ANSWER-HAZMAT; Dangerous Goods.
How are PO Box rental fees charged? - ANSWER-If approved before/on the 15th of the
month, the period starts from the beginning of that month. If approved after the 15th of
the month, the period begins the first day of the following month.
How does a residential customer who has purchased Premium Forwarding Service
receive their mail? - ANSWER-Priority Mail Express or Priority Mail
How does a shipment qualify for Library Mail? - ANSWER-It must be sent to, from or
between educational organizations, museums and other qualified organizations
How long can customers have mail held for? - ANSWER-Minimum of three days but not
more than thirty days
How long is a change-of-address valid? - ANSWER-18 months. Forwarded for one
year, then six months after, the mail is returned to the sender with the new address
How long is temporary forwarding request valid for? - ANSWER-6 months, and may
renew an additional six months after
How much additional insurance can be purchased to Global Express Guaranteed? -
ANSWER-$2,499
How much can insurance be purchased up to? - ANSWER-$5,000
How must addresses be printed on First-Class Mail International and First-Class
Package International Service items? - ANSWER-In ink or be typewritten, pencil is
unacceptable
How soon in advance can a Hold Mail request be made? - ANSWER-14 days in
advance
If a customer does not pick up their mail for 10 consecutive days and has not arranged
to hold their mail, what happens? - ANSWER-The service is cancelled by the post
master
In order for a postcard to be mailed, it must be
A) Circular
B) Rectangular
C) Square
D) Triangular - ANSWER-B) Rectangular
___ are located within existing communities in a variety of locations, such as
businesses, town halls, or government centers, and are operated by those entities. -
ANSWER-Village Post Offices (VPO)
___ is a hub for all the Postal policies and procedures - ANSWER-PolicyNet
___ is a virtual library of postal information and tools designed for customers, business
Maillard, and employees - ANSWER-Postal Explorer
___ provide official Postal Service policies and procedures for all aspects of postal
operations - ANSWER-Manuals
A customer wants to mail fewer than 5,000 flat-sized mail pieces to everyone in a
specific area. The SSA may offer the service:
a) Every Door Direct Mail - Retail
b) General Delivery
c) Global Express Guaranteed
d) Hold for pick up - ANSWER-A) EDDM
A machinable parcel cannot weigh more than:
A)20 pounds
B)25 pounds
C)30 pounds
D)35 pounds - ANSWER-B) 25 pounds
A parcel that weighs more than 70 pounds is
A)Nonmachinable
B)Nonmailable
C)Priority Express Mail
D)USPS Retail Ground - ANSWER-B) Nonmailable
All Priority Mail International shipments require what form? - ANSWER-Customs
Any mailable item that weighs ___ or less can be sent by First-Class Mail. - ANSWER-
13 ounces
Correctly identifying Nonmachinable characteristics of First-Class Mail letters and
applying correct pricing helps to protect
A) Customer packages
B) Insurance costs
C) pricing increases
D) revenue generation - ANSWER-D) revenue generation
Define A+GIST - ANSWER-Acknowledge/Greet, Inquire, Suggest, and Thank
, Does the Postal Service receive tax dollars for operating expenses? - ANSWER-No
Hazardous materials mailed within the US are known as ___. If they are mailed
internationally, they are known as ___. - ANSWER-HAZMAT; Dangerous Goods.
How are PO Box rental fees charged? - ANSWER-If approved before/on the 15th of the
month, the period starts from the beginning of that month. If approved after the 15th of
the month, the period begins the first day of the following month.
How does a residential customer who has purchased Premium Forwarding Service
receive their mail? - ANSWER-Priority Mail Express or Priority Mail
How does a shipment qualify for Library Mail? - ANSWER-It must be sent to, from or
between educational organizations, museums and other qualified organizations
How long can customers have mail held for? - ANSWER-Minimum of three days but not
more than thirty days
How long is a change-of-address valid? - ANSWER-18 months. Forwarded for one
year, then six months after, the mail is returned to the sender with the new address
How long is temporary forwarding request valid for? - ANSWER-6 months, and may
renew an additional six months after
How much additional insurance can be purchased to Global Express Guaranteed? -
ANSWER-$2,499
How much can insurance be purchased up to? - ANSWER-$5,000
How must addresses be printed on First-Class Mail International and First-Class
Package International Service items? - ANSWER-In ink or be typewritten, pencil is
unacceptable
How soon in advance can a Hold Mail request be made? - ANSWER-14 days in
advance
If a customer does not pick up their mail for 10 consecutive days and has not arranged
to hold their mail, what happens? - ANSWER-The service is cancelled by the post
master
In order for a postcard to be mailed, it must be
A) Circular
B) Rectangular
C) Square
D) Triangular - ANSWER-B) Rectangular
