MGMT 3000 Exam questions and
answers well graded 100%
Decision making - ANS✅✅a process by which several possibilities are considered and prioritized,
resulting in a clear choice of one option over others
The Decision Making Process - ANS✅✅Identify the core issues
Determine a decision-making approach
Generate options
Research options
Evaluate opinions
Reach a decision
Implement and monitor the decision
Collaborative Decision Making - ANS✅✅Involves identifying your and the other parties' priorities
and determining the option(s) available that meet both sets of needs.
The 4 stages of creative problem solving - ANS✅✅Preparation
Incubation
Illumination
Verification
Convergent Thinking - ANS✅✅starting with a problem and working to move toward a solution
Divergent Thinking - ANS✅✅involves generating new ways to view a problem and seek novel
alternatives to the problem
Coaching - ANS✅✅means for managers to improve employee's work performance with guidance,
insight, and encouragement through frequent interactions
The importance and benefits of coaching - ANS✅✅Reduces Employees fears related to their status
in the organization
, Enables workers to feel they are a part of the organization
Endorses people's skills and abilities
Improves team communication
Provides a structure for managing conflict
Encouraged others to coach
Directive - ANS✅✅Push (Solving problems for them) (Dependent)
Non-Directive - ANS✅✅Pull (Helping them solve their problems) (Independent)
Skills and Characteristics of effective coaches - ANS✅✅Ability to give constructive and positive
feedback
Honesty and trustworthiness
Willingness to not assign blame
Good communication skills
Constructive Conflict Management
supportive behavior - ANS✅✅words or actions that denote concern or acceptance
The 3 categories - ANS✅✅Verbal-statements that indicate commitment to and backing of the
employee
Tangible-Statements that offer help, resources, links to other people and information
Active-Behaviors and actions that indicate complete and empathetic listening
Initiating Behaviors - ANS✅✅words or actions that encourage problem solving or resolutions
3 things prior to the coaching session - ANS✅✅Plan
Prepare
answers well graded 100%
Decision making - ANS✅✅a process by which several possibilities are considered and prioritized,
resulting in a clear choice of one option over others
The Decision Making Process - ANS✅✅Identify the core issues
Determine a decision-making approach
Generate options
Research options
Evaluate opinions
Reach a decision
Implement and monitor the decision
Collaborative Decision Making - ANS✅✅Involves identifying your and the other parties' priorities
and determining the option(s) available that meet both sets of needs.
The 4 stages of creative problem solving - ANS✅✅Preparation
Incubation
Illumination
Verification
Convergent Thinking - ANS✅✅starting with a problem and working to move toward a solution
Divergent Thinking - ANS✅✅involves generating new ways to view a problem and seek novel
alternatives to the problem
Coaching - ANS✅✅means for managers to improve employee's work performance with guidance,
insight, and encouragement through frequent interactions
The importance and benefits of coaching - ANS✅✅Reduces Employees fears related to their status
in the organization
, Enables workers to feel they are a part of the organization
Endorses people's skills and abilities
Improves team communication
Provides a structure for managing conflict
Encouraged others to coach
Directive - ANS✅✅Push (Solving problems for them) (Dependent)
Non-Directive - ANS✅✅Pull (Helping them solve their problems) (Independent)
Skills and Characteristics of effective coaches - ANS✅✅Ability to give constructive and positive
feedback
Honesty and trustworthiness
Willingness to not assign blame
Good communication skills
Constructive Conflict Management
supportive behavior - ANS✅✅words or actions that denote concern or acceptance
The 3 categories - ANS✅✅Verbal-statements that indicate commitment to and backing of the
employee
Tangible-Statements that offer help, resources, links to other people and information
Active-Behaviors and actions that indicate complete and empathetic listening
Initiating Behaviors - ANS✅✅words or actions that encourage problem solving or resolutions
3 things prior to the coaching session - ANS✅✅Plan
Prepare
