Hotel Operations - Final Exam
questions and answers passed
What are the most common types of promotions utilized by hotels and resorts? - correct
answer ✔✔ Price promotions, trial offers, and frequency or build promotions
What is the hotel's least expensive and most efficient marketing tool? - correct answer ✔✔
Public relations
What are the Child Labor Laws? - correct answer ✔✔ Federal and state laws regulating the age
at which minors may be hired for particular kinds of work and the hours permissible for them to
work
What is sexual harassment? - correct answer ✔✔ Unwelcome physical or verbal conduct of a
sexual nature that affects or interferes with an individual's work performance or creates an
intimidating, hostile, or offensive work environment
What is the Civil Rights Act of 1964, 1991? - correct answer ✔✔ Prohibits discrimination in any
area of employment against a person because of that person's race, color, creed, national origin,
or gender
What is the Family and Medical Leave Act? - correct answer ✔✔ Requires employers to permit
employees to take up to 12 weeks unpaid leave to attend to family or medical matters
What is compensation? - correct answer ✔✔ The monetary and nonmonetary rewards that
managers, supervisors, and employees receive for performing tasks essential to the successful
operation of a hotel
, What are benefits? - correct answer ✔✔ Required benefits include Social Security payments,
unemployment insurance premiums, worker compensation insurance premiums (where
applicable), leave under the Family Medical Leave Act, and overtime pay. Voluntary benefits
include pay for time not worked, such as vacation and paid holidays, programs to pay some part
of employee and dependent health costs, retirement pension programs, meals, etc.
What is the employee handbook? - correct answer ✔✔ A publication that provides a clear
understanding of the employer's expectation of employees and what employees can expect
from their workplace
What is the most important feature or basic value guests expect from a hotel? - correct answer
✔✔ Cleanliness
What is room status discrepancy? - correct answer ✔✔ Housekeeping status differs from front
desk status
Which departments are hotel's revenue centers? - correct answer ✔✔ Front office, F&B outlets,
room service, and retail stores
What is Uniform Services in a hotel? - correct answer ✔✔ A department under Room Division.
Includes an assortment of personnel who provide specialized services for hotel guests
What positions are under Uniform Services? - correct answer ✔✔ Bellstaff, concierge, valet, etc.
What is PBX? - correct answer ✔✔ Private Branch Exchange
What organizations award the star and the diamond rating systems for hotels? - correct answer
✔✔ The Mobil Travel Guide and the American Automobile Association (AAA)
questions and answers passed
What are the most common types of promotions utilized by hotels and resorts? - correct
answer ✔✔ Price promotions, trial offers, and frequency or build promotions
What is the hotel's least expensive and most efficient marketing tool? - correct answer ✔✔
Public relations
What are the Child Labor Laws? - correct answer ✔✔ Federal and state laws regulating the age
at which minors may be hired for particular kinds of work and the hours permissible for them to
work
What is sexual harassment? - correct answer ✔✔ Unwelcome physical or verbal conduct of a
sexual nature that affects or interferes with an individual's work performance or creates an
intimidating, hostile, or offensive work environment
What is the Civil Rights Act of 1964, 1991? - correct answer ✔✔ Prohibits discrimination in any
area of employment against a person because of that person's race, color, creed, national origin,
or gender
What is the Family and Medical Leave Act? - correct answer ✔✔ Requires employers to permit
employees to take up to 12 weeks unpaid leave to attend to family or medical matters
What is compensation? - correct answer ✔✔ The monetary and nonmonetary rewards that
managers, supervisors, and employees receive for performing tasks essential to the successful
operation of a hotel
, What are benefits? - correct answer ✔✔ Required benefits include Social Security payments,
unemployment insurance premiums, worker compensation insurance premiums (where
applicable), leave under the Family Medical Leave Act, and overtime pay. Voluntary benefits
include pay for time not worked, such as vacation and paid holidays, programs to pay some part
of employee and dependent health costs, retirement pension programs, meals, etc.
What is the employee handbook? - correct answer ✔✔ A publication that provides a clear
understanding of the employer's expectation of employees and what employees can expect
from their workplace
What is the most important feature or basic value guests expect from a hotel? - correct answer
✔✔ Cleanliness
What is room status discrepancy? - correct answer ✔✔ Housekeeping status differs from front
desk status
Which departments are hotel's revenue centers? - correct answer ✔✔ Front office, F&B outlets,
room service, and retail stores
What is Uniform Services in a hotel? - correct answer ✔✔ A department under Room Division.
Includes an assortment of personnel who provide specialized services for hotel guests
What positions are under Uniform Services? - correct answer ✔✔ Bellstaff, concierge, valet, etc.
What is PBX? - correct answer ✔✔ Private Branch Exchange
What organizations award the star and the diamond rating systems for hotels? - correct answer
✔✔ The Mobil Travel Guide and the American Automobile Association (AAA)
