Page | 1
GENESYS ICCS EXAM (IC SYSTEM
CONFIGURATION AND SUPPORT) BRAND
NEW OFFICIAL QUESTIONS WITH
ANSWERS.
What are four responsibilities you have to provide Tier 1 Support?
- correct answer -Tier 1 support expectations.
Where would you find a preview of upcoming Service Updates? -
correct answer -The preview link in the service update section.
What DHCP options can be used to provision phones? - correct
answer -Option 160 and 67
How do you obtain a new Media Server license? - correct answer
-Contact support, or email the licensing team.
How do you see what calls are active on the SIP proxy? - correct
answer -The Session Status Page.
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What is the link to the PureConnect Community? - correct answer
-http://community.inin.com/
You have just booted up the IC server after scheduled
maintenance. Where would you look to ensure that all IC
subsystems and functions were brought online with no errors? -
correct answer -Event Viewer - Application log
You have an application that is not responding. Where would you
look to view all current running processes? - correct answer -Task
Manager
Where do you start and stop services? - correct answer -Services
Panel
What utility allows you to manage IC Subsystems? - correct
answer -IC System Manager
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List the two applications that can be used to change tracing
levels: - correct answer -IC System Manager and Trace
Configuration Utility
You receive a complaint from a user that their Interaction Client is
having issues. Unable to find
the cause of the problem, you decide to contact Interaction
Support. Before submitting a ticket
however, you decide to raise the topic level for "Interaction
Client," and gather the relevant logs
that will be useful to the Support team. At what level should the
topic be set in order to gain
enough information to troubleshoot the issue? - correct answer -
100
During a troubleshooting procedure, a support engineer asks for a
specific message in an open
log. What allows you to view specific message types or threads in
an open log? - correct answer -Filter
Your company is experiencing problems with call quality and your
manager has asked you to
GENESYS ICCS EXAM (IC SYSTEM
CONFIGURATION AND SUPPORT) BRAND
NEW OFFICIAL QUESTIONS WITH
ANSWERS.
What are four responsibilities you have to provide Tier 1 Support?
- correct answer -Tier 1 support expectations.
Where would you find a preview of upcoming Service Updates? -
correct answer -The preview link in the service update section.
What DHCP options can be used to provision phones? - correct
answer -Option 160 and 67
How do you obtain a new Media Server license? - correct answer
-Contact support, or email the licensing team.
How do you see what calls are active on the SIP proxy? - correct
answer -The Session Status Page.
, Page | 2
What is the link to the PureConnect Community? - correct answer
-http://community.inin.com/
You have just booted up the IC server after scheduled
maintenance. Where would you look to ensure that all IC
subsystems and functions were brought online with no errors? -
correct answer -Event Viewer - Application log
You have an application that is not responding. Where would you
look to view all current running processes? - correct answer -Task
Manager
Where do you start and stop services? - correct answer -Services
Panel
What utility allows you to manage IC Subsystems? - correct
answer -IC System Manager
, Page | 3
List the two applications that can be used to change tracing
levels: - correct answer -IC System Manager and Trace
Configuration Utility
You receive a complaint from a user that their Interaction Client is
having issues. Unable to find
the cause of the problem, you decide to contact Interaction
Support. Before submitting a ticket
however, you decide to raise the topic level for "Interaction
Client," and gather the relevant logs
that will be useful to the Support team. At what level should the
topic be set in order to gain
enough information to troubleshoot the issue? - correct answer -
100
During a troubleshooting procedure, a support engineer asks for a
specific message in an open
log. What allows you to view specific message types or threads in
an open log? - correct answer -Filter
Your company is experiencing problems with call quality and your
manager has asked you to
