SHRM-CP Vocabulary Exam with
Complete Solutions
1. Accounts payable - ANS-Money an organization owes its vendors and suppliers.
2. Accounts receivable - ANS-Money an organization's customers owe the organization.
3. ADA Amendments Act (ADAAA) - ANS-Amendments to U.S. Americans with
Disabilities Act covering the definition of individuals regarded as having a disability,
mitigating measures, and other rules of construction to guide the analysis of what
constitutes a disability.
4. ADDIE model - ANS-Five-step instructional design process that governs the
development of learning programs.
5. Adverse impact - ANS-Type of discrimination that results when a neutral policy has a
discriminatory effect; also known as disparate impact.
6. Affinity diagramming - ANS-Data sorting technique in which a group categorizes and
subcategorizes data until relationships are clearly drawn.
7. Age Discrimination in Employment Act (ADEA) - ANS-U.S. act that prohibits
discrimination in the workplace on the basis of age.
8. Alternative dispute resolution (ADR) - ANS-Umbrella term used to describe a number
of problem-solving and grievance resolution approaches.
9. Amendment - ANS-Modification of the U.S. Constitution or a U.S. law.
10. Americans with Disabilities Act (ADA) - ANS-U.S. act that prohibits discrimination
against a qualified individual with a disability because of his/her disability.
11. Andragogy - ANS-Study of how adults learn.
12. Applicant tracking software (ATS) - ANS-Software that provides an automated way
for organizations to manage the recruiting process.
13. Apprenticeship - ANS-Related to technical skills training; often a partnership
between employers and unions.
,14. Arbitration - ANS-Procedure in which disputes are submitted to one or more
impartial persons for final determination.
15. Assessment centers - ANS-Assessment tools that provide candidates a wide range
of leadership situations and problem-solving exercises.
16. Assets - ANS-Financial, physical, and sometimes intangible properties an
organization owns.
17. Assignees - ANS-Employees who work outside their home countries.
18. Auditory learners - ANS-People who learn best by relying on their sense of hearing.
19. Authentic leadership - ANS-Leadership grounded in an individual's values and
principles and focused on empowering others to act.
20. Balanced scorecard - ANS-Measurement approach that provides an overall picture
of an organization's performance as measured against goals in finance, customers,
internal business processes, and learning and growth.
21. Balance sheet - ANS-Statement that reports the financial position of the
organization at a specific point in time; shows assets, liabilities, and shareholder equity.
22. Behavioral interview - ANS-Type of interview that focuses on how applicants
previously handled real situations.
23. Benchmarking - ANS-Process that compares performance levels and/or processes
of one entity with those of another to identify performance gaps and set goals aimed at
improving performance.
24. Benefits - ANS-Payments or services provided to employees to cover issues such
as retirement, health care, sick pay/disability schemes, life insurance, and paid time off.
25. Bias - ANS-Occurs when an appraiser's values, beliefs, or prejudices distort
performance ratings.
26. Big data - ANS-High-volume, high-velocity, and high-variety information assets that
require innovative forms of information processing for enhanced insight and decision
making.
27. Bill - ANS-A proposal presented to a legislative body for possible enactment as a
statute.
28. Blended learning - ANS-Planned approach to learning that includes a combination
of instructor-led training, self-directed study, and/or on-the-job training.
, 29. Blogs - ANS-Broadcast-style communications that enable authors to publish articles,
opinions, product or service reviews, etc., on a web page.
30. Blue ocean strategies - ANS-Strategies that generate competitive advantage by
creating a new marketplace arena in which there are no other competitors.
31. Bona fide occupational qualification (BFOQ) - ANS-Situation in which religion, sex,
or national origin is reasonably necessary to carrying out a particular job function in the
normal operations of an organization.
32. Brain drain - ANS-Exit of educated and skilled citizens from emerging and
developing countries for better-paying jobs in developed countries.
33. Broadbanding - ANS-Combining several salary grades or job classifications with
narrow pay ranges into one band with a wider salary spread.
34. Burlington Industries, Inc. v. Ellerth - ANS-U.S. court ruling that distinguished
between supervisor harassment that results in tangible employment action and
supervisor harassment that does not.
35. Business Acumen competency - ANS-The ability to understand and apply
information with which to contribute to the organization's strategic plan.
36. Business case - ANS-Presentation to management that establishes that a specific
problem exists and argues that the proposed solution is the best way to solve the
problem in terms of time, cost efficiency, and probability of success.
37. Business intelligence - ANS-Ability to gather and analyze data from inside and
outside the organization so that information is available for decision makers.
38. Career development - ANS-Process by which employees progress through a series
of stages in their careers, each of which is characterized by relatively unique issues,
themes, and tasks.
39. Career management - ANS-Preparing, implementing, and monitoring employees'
career paths, with a primary focus on the goals and needs of the organization.
40. Career planning - ANS-Actions and activities that individuals perform in order to give
direction to their work lives.
41. Cash flow statement - ANS-Statement that shows incoming and outgoing cash in
the areas of operations, investments, and financing and remaining cash reserves;
reflects an organization's ability to meet its current and short-term obligations.
42. Center of excellence (COE) - ANS-HR structural alternative established as an
independent department that provides services within a focused area to internal clients.
Complete Solutions
1. Accounts payable - ANS-Money an organization owes its vendors and suppliers.
2. Accounts receivable - ANS-Money an organization's customers owe the organization.
3. ADA Amendments Act (ADAAA) - ANS-Amendments to U.S. Americans with
Disabilities Act covering the definition of individuals regarded as having a disability,
mitigating measures, and other rules of construction to guide the analysis of what
constitutes a disability.
4. ADDIE model - ANS-Five-step instructional design process that governs the
development of learning programs.
5. Adverse impact - ANS-Type of discrimination that results when a neutral policy has a
discriminatory effect; also known as disparate impact.
6. Affinity diagramming - ANS-Data sorting technique in which a group categorizes and
subcategorizes data until relationships are clearly drawn.
7. Age Discrimination in Employment Act (ADEA) - ANS-U.S. act that prohibits
discrimination in the workplace on the basis of age.
8. Alternative dispute resolution (ADR) - ANS-Umbrella term used to describe a number
of problem-solving and grievance resolution approaches.
9. Amendment - ANS-Modification of the U.S. Constitution or a U.S. law.
10. Americans with Disabilities Act (ADA) - ANS-U.S. act that prohibits discrimination
against a qualified individual with a disability because of his/her disability.
11. Andragogy - ANS-Study of how adults learn.
12. Applicant tracking software (ATS) - ANS-Software that provides an automated way
for organizations to manage the recruiting process.
13. Apprenticeship - ANS-Related to technical skills training; often a partnership
between employers and unions.
,14. Arbitration - ANS-Procedure in which disputes are submitted to one or more
impartial persons for final determination.
15. Assessment centers - ANS-Assessment tools that provide candidates a wide range
of leadership situations and problem-solving exercises.
16. Assets - ANS-Financial, physical, and sometimes intangible properties an
organization owns.
17. Assignees - ANS-Employees who work outside their home countries.
18. Auditory learners - ANS-People who learn best by relying on their sense of hearing.
19. Authentic leadership - ANS-Leadership grounded in an individual's values and
principles and focused on empowering others to act.
20. Balanced scorecard - ANS-Measurement approach that provides an overall picture
of an organization's performance as measured against goals in finance, customers,
internal business processes, and learning and growth.
21. Balance sheet - ANS-Statement that reports the financial position of the
organization at a specific point in time; shows assets, liabilities, and shareholder equity.
22. Behavioral interview - ANS-Type of interview that focuses on how applicants
previously handled real situations.
23. Benchmarking - ANS-Process that compares performance levels and/or processes
of one entity with those of another to identify performance gaps and set goals aimed at
improving performance.
24. Benefits - ANS-Payments or services provided to employees to cover issues such
as retirement, health care, sick pay/disability schemes, life insurance, and paid time off.
25. Bias - ANS-Occurs when an appraiser's values, beliefs, or prejudices distort
performance ratings.
26. Big data - ANS-High-volume, high-velocity, and high-variety information assets that
require innovative forms of information processing for enhanced insight and decision
making.
27. Bill - ANS-A proposal presented to a legislative body for possible enactment as a
statute.
28. Blended learning - ANS-Planned approach to learning that includes a combination
of instructor-led training, self-directed study, and/or on-the-job training.
, 29. Blogs - ANS-Broadcast-style communications that enable authors to publish articles,
opinions, product or service reviews, etc., on a web page.
30. Blue ocean strategies - ANS-Strategies that generate competitive advantage by
creating a new marketplace arena in which there are no other competitors.
31. Bona fide occupational qualification (BFOQ) - ANS-Situation in which religion, sex,
or national origin is reasonably necessary to carrying out a particular job function in the
normal operations of an organization.
32. Brain drain - ANS-Exit of educated and skilled citizens from emerging and
developing countries for better-paying jobs in developed countries.
33. Broadbanding - ANS-Combining several salary grades or job classifications with
narrow pay ranges into one band with a wider salary spread.
34. Burlington Industries, Inc. v. Ellerth - ANS-U.S. court ruling that distinguished
between supervisor harassment that results in tangible employment action and
supervisor harassment that does not.
35. Business Acumen competency - ANS-The ability to understand and apply
information with which to contribute to the organization's strategic plan.
36. Business case - ANS-Presentation to management that establishes that a specific
problem exists and argues that the proposed solution is the best way to solve the
problem in terms of time, cost efficiency, and probability of success.
37. Business intelligence - ANS-Ability to gather and analyze data from inside and
outside the organization so that information is available for decision makers.
38. Career development - ANS-Process by which employees progress through a series
of stages in their careers, each of which is characterized by relatively unique issues,
themes, and tasks.
39. Career management - ANS-Preparing, implementing, and monitoring employees'
career paths, with a primary focus on the goals and needs of the organization.
40. Career planning - ANS-Actions and activities that individuals perform in order to give
direction to their work lives.
41. Cash flow statement - ANS-Statement that shows incoming and outgoing cash in
the areas of operations, investments, and financing and remaining cash reserves;
reflects an organization's ability to meet its current and short-term obligations.
42. Center of excellence (COE) - ANS-HR structural alternative established as an
independent department that provides services within a focused area to internal clients.
