Texas Roadhouse Server test UPDATED ACTUAL Questions and
CORRECT Answers
1. What is the standard greeting 15-45 seconds
time for the "Howdy" stage of
service?
2. What are the five core stages of Howdy, Engage, Arrive, Respond, Thank You
the "Service with Heart" philoso-
phy in chronological order?
3. Which of the following are specif- - Let guests know, "I will take great care of you."
ic actions that embody "Bubba - Acknowledge children at the table.
Wows" in the "Howdy" stage? - Ring in drinks and apps.
4. The practice of "Flagging" ta- bev naps
bles involves marking them with
5. In the "Arrive" stage, a server 2 minutes
should check back with guests
or 2 bites after food deliv-
ery to validate satisfaction.
6. When a guest makes a request - "right away"
during the "Respond" stage, rec- - "absolutely!"
ommended responses include: - "my pleasure"
7. What does G.R.O.W. mean? guests always have right of way
8. A server should offer to box up thank you stage
leftovers for guests during the:
,9. What does 10-4 stand for? smile at 10 ft away, talk at 4 ft away
10. List the 4 core values -passion
-partnership
-integrity
-fun
11. What is the recommended time 5 minutes
for delivering salads?
12. Which of the following are -friendly
characteristics that describe the -energetic
"Howdy" stage? -fun
13. During the "Arrive" stage, fresh-baked bread
servers should pre-bus app
plates and refill -
14. what does it mean when you say it lets the dishwasher know the glasses are full.
rack over?
15. Which of the following are rec- -Offer appropriate boxes and bags for leftovers
ommended actions for servers -Remind guests of your name
during the "Thank You" stage, -Connect with guests through 10 4 Heart
according to the "Service with
Heart" guide?
16. what is a way to acknowledge bring stickers/ say hi to them
children at the table?
17. What is the recommended time 12- 15 minutes
for delivering entrees?
18. passionate
, The "Engage" stage is charac-
terized by being knowledgeable,
, and care/concern.
19. how much should you bring $45
each day in your bank?
20. What is the ideal delivery time 6-8 minutes
for appetizers in the "Arrive"
stage?
21. Why do you need to say "corner So you don't run into someone going in
out" when leaving the kitchen?
22. What are the characteristics that -kind
describe the "Respond" stage of -courteous
service? -respectful
23. The "Thank You" stage aims to 5
wrap up service within min-
utes.
24. What is the primary purpose of To prevent auctioning food, help food runners, assist the
the "pivot point system"? kitchen, and make splitting checks easier.
25. list 3 of kent's top 10 service -knowledgeable
-servers urgency
-manage your table visits.
26. always use what when filling an ice scoop
glasses with ice?
, 27. when should you wear non-slip all time you are working
shoes?
28. An order of Boneless Wings 8
typically includes oz of
hand-breaded all white meat
chicken
29. when ringing in a smothered mushrooms and onions
it will automatically come with
what two items?
30. Which sauce accompanies the cajun horseradish sauce
Cactus Blossom appetizer?
31. A Baked Potato is coated with bacon grease
and kosher salt before
baking. The standard four in-
gredients it can be loaded with
are Butter, Sour Cream, Cheddar
Cheese, and Bacon
32. Four pieces of our honey cinnamon butter
made-from-scratch Fresh-Baked
Bread are served in a lined burg-
er basket, with on the
side.
33. name 4 items you can suggest to -fries
load -baked potatoes
CORRECT Answers
1. What is the standard greeting 15-45 seconds
time for the "Howdy" stage of
service?
2. What are the five core stages of Howdy, Engage, Arrive, Respond, Thank You
the "Service with Heart" philoso-
phy in chronological order?
3. Which of the following are specif- - Let guests know, "I will take great care of you."
ic actions that embody "Bubba - Acknowledge children at the table.
Wows" in the "Howdy" stage? - Ring in drinks and apps.
4. The practice of "Flagging" ta- bev naps
bles involves marking them with
5. In the "Arrive" stage, a server 2 minutes
should check back with guests
or 2 bites after food deliv-
ery to validate satisfaction.
6. When a guest makes a request - "right away"
during the "Respond" stage, rec- - "absolutely!"
ommended responses include: - "my pleasure"
7. What does G.R.O.W. mean? guests always have right of way
8. A server should offer to box up thank you stage
leftovers for guests during the:
,9. What does 10-4 stand for? smile at 10 ft away, talk at 4 ft away
10. List the 4 core values -passion
-partnership
-integrity
-fun
11. What is the recommended time 5 minutes
for delivering salads?
12. Which of the following are -friendly
characteristics that describe the -energetic
"Howdy" stage? -fun
13. During the "Arrive" stage, fresh-baked bread
servers should pre-bus app
plates and refill -
14. what does it mean when you say it lets the dishwasher know the glasses are full.
rack over?
15. Which of the following are rec- -Offer appropriate boxes and bags for leftovers
ommended actions for servers -Remind guests of your name
during the "Thank You" stage, -Connect with guests through 10 4 Heart
according to the "Service with
Heart" guide?
16. what is a way to acknowledge bring stickers/ say hi to them
children at the table?
17. What is the recommended time 12- 15 minutes
for delivering entrees?
18. passionate
, The "Engage" stage is charac-
terized by being knowledgeable,
, and care/concern.
19. how much should you bring $45
each day in your bank?
20. What is the ideal delivery time 6-8 minutes
for appetizers in the "Arrive"
stage?
21. Why do you need to say "corner So you don't run into someone going in
out" when leaving the kitchen?
22. What are the characteristics that -kind
describe the "Respond" stage of -courteous
service? -respectful
23. The "Thank You" stage aims to 5
wrap up service within min-
utes.
24. What is the primary purpose of To prevent auctioning food, help food runners, assist the
the "pivot point system"? kitchen, and make splitting checks easier.
25. list 3 of kent's top 10 service -knowledgeable
-servers urgency
-manage your table visits.
26. always use what when filling an ice scoop
glasses with ice?
, 27. when should you wear non-slip all time you are working
shoes?
28. An order of Boneless Wings 8
typically includes oz of
hand-breaded all white meat
chicken
29. when ringing in a smothered mushrooms and onions
it will automatically come with
what two items?
30. Which sauce accompanies the cajun horseradish sauce
Cactus Blossom appetizer?
31. A Baked Potato is coated with bacon grease
and kosher salt before
baking. The standard four in-
gredients it can be loaded with
are Butter, Sour Cream, Cheddar
Cheese, and Bacon
32. Four pieces of our honey cinnamon butter
made-from-scratch Fresh-Baked
Bread are served in a lined burg-
er basket, with on the
side.
33. name 4 items you can suggest to -fries
load -baked potatoes
