Vivint Pre-Test Exam Questions With 100% Correct Answers 2025/2026

Vivint Pre-Test Exam Questions With 100% Correct Answers 2025/2026 3 Routines of Griffin Hill - answer-Case open, needs audit, and solution presentation Purpose of solution presentation - answer-Propose, persuade, convince, sell 5 plays of case open - answer-Rapport, position, benefit, proof, SNE Define positioning - answer-Staking a claim, establishing your role, and telling customer what you do Purpose of needs audit - answer-Encourage critical thinking, gather information, and break down emotional walls Plays of needs audit - answer-Reframe, status quo, vision, isolate, SNE Needs audit is a place to resolve customer's issue (T/F) - answer-False Plays of solution presentation - answer-Reframe, transition to great big benefit, proposal, SLAP (service level and pricing), Call to action/close, SNE 3 subplays of Call to action/close - answer-Question, summary of benefits, invite (don't ask) Summary of benefits should be a repeat of previously discussed benefits (T/F) - answer-True Where would you go to send out an addendum to a customer - answer-"Create a document" buttonWhere do you find verbal passcode - answer-Service level Where in salesforce do you submit a credit? - answer-Case Level Where can you find the customer's next renewal date? - answer-Service level -> Contract Details