TEST BANK for Operations Management,
14th Edition by William J Stevenson
Chapters 1 - 19
,Table of Contents
Chapter 01 Introduction to Operations Management
Chapter 02 Competitiveness, Strategy, and Productivity
Chapter 03 Forecasting
Chapter 04 Product and Service Design
Chapter 04S Reliability
Chapter 05 Strategic Capacity Planning for Products and Services
Chapter 05S Decision Theory
Chapter 06 Process Selection and Facility Layout
Chapter 07 Work Design and Measurement
Chapter 07S Learning Curves
Chapter 08 Location Planning and Analysis
Chapter 08S The Transportation Model
Chapter 09 Management of Quality
Chapter 10 Quality Control
Chapter 10S Acceptance Sampling
Chapter 11 Aggregate Planning and Master Scheduling
Chapter 12 MRP and ERP
Chapter 13 Inventory Management
Chapter 14 JIT and Lean Operations
Chapter 14S Maintenance
Chapter 15 Supply Chain Management
Chapter 16 Scheduling
Chapter 17 Project Management
,Chapter 18 Management of Waiting Lines
Chapter 19 Linear Programming
Chapter 01 Introduction to Operations Management
Student:
1. Operations managers are responsible for assessing consumer wants and needs and selling and
promoting the organization's goods or services.
True False
2. Often, the collective success or failure of companies' operations functions will impact the
ability of a nation to compete with other nations.
True False
3. Companies are either producing goods or delivering services. This means that only one of the
two types of operations management strategies are used.
True False
4. Operations, marketing, and finance function independently of each other in most
organizations.
True False
5. The greater the degree of customer involvement, the more challenging the design and
management of operations.
True False
, 6. Goods aproducing aorganizations aare anot ainvolved ain aservice
aactivities.aTrue False
7. Service aoperations arequire aadditional ainventory abecause aof athe aunpredictability aof
aconsumerademand.
True False
8. The avalue aof aoutputs ais ameasured aby athe aprices acustomers aare awilling ato apay afor
agoods aoraservices.
True False
9. The ause aof amodels awill aguarantee athe abest apossible
adecisions.aTrue False
10. People awho awork ain athe afield aof aoperations ashould ahave askills athat ainclude aboth
aknowledgeaand apeople askills.
True False
11. Assembly alines aachieved aproductivity abut aat athe aexpense aof astandard aof
aliving.aTrue False
12. The aoperations amanager ahas aprimary aresponsibility afor amaking aoperations asystem
adesignadecisions, asuch aas asystem acapacity aand alocation aof afacilities.
True False
13. The aword a"technology" ais aused aonly ato arefer ato a"information atechnology".
True False
14th Edition by William J Stevenson
Chapters 1 - 19
,Table of Contents
Chapter 01 Introduction to Operations Management
Chapter 02 Competitiveness, Strategy, and Productivity
Chapter 03 Forecasting
Chapter 04 Product and Service Design
Chapter 04S Reliability
Chapter 05 Strategic Capacity Planning for Products and Services
Chapter 05S Decision Theory
Chapter 06 Process Selection and Facility Layout
Chapter 07 Work Design and Measurement
Chapter 07S Learning Curves
Chapter 08 Location Planning and Analysis
Chapter 08S The Transportation Model
Chapter 09 Management of Quality
Chapter 10 Quality Control
Chapter 10S Acceptance Sampling
Chapter 11 Aggregate Planning and Master Scheduling
Chapter 12 MRP and ERP
Chapter 13 Inventory Management
Chapter 14 JIT and Lean Operations
Chapter 14S Maintenance
Chapter 15 Supply Chain Management
Chapter 16 Scheduling
Chapter 17 Project Management
,Chapter 18 Management of Waiting Lines
Chapter 19 Linear Programming
Chapter 01 Introduction to Operations Management
Student:
1. Operations managers are responsible for assessing consumer wants and needs and selling and
promoting the organization's goods or services.
True False
2. Often, the collective success or failure of companies' operations functions will impact the
ability of a nation to compete with other nations.
True False
3. Companies are either producing goods or delivering services. This means that only one of the
two types of operations management strategies are used.
True False
4. Operations, marketing, and finance function independently of each other in most
organizations.
True False
5. The greater the degree of customer involvement, the more challenging the design and
management of operations.
True False
, 6. Goods aproducing aorganizations aare anot ainvolved ain aservice
aactivities.aTrue False
7. Service aoperations arequire aadditional ainventory abecause aof athe aunpredictability aof
aconsumerademand.
True False
8. The avalue aof aoutputs ais ameasured aby athe aprices acustomers aare awilling ato apay afor
agoods aoraservices.
True False
9. The ause aof amodels awill aguarantee athe abest apossible
adecisions.aTrue False
10. People awho awork ain athe afield aof aoperations ashould ahave askills athat ainclude aboth
aknowledgeaand apeople askills.
True False
11. Assembly alines aachieved aproductivity abut aat athe aexpense aof astandard aof
aliving.aTrue False
12. The aoperations amanager ahas aprimary aresponsibility afor amaking aoperations asystem
adesignadecisions, asuch aas asystem acapacity aand alocation aof afacilities.
True False
13. The aword a"technology" ais aused aonly ato arefer ato a"information atechnology".
True False
