Publix Deli Assistant Manager UPDATED ACTUAL Questions and
CORRECT Answers
1. How many days does a Meat & Cheese platter get?: 2 days
2. Which of the following gets 2 days? A: Sub Selection platter, Wrap Variety
platter, All American: All American
3. How many days does a Publix Turkey Ringleader get: 1 day
4. Where do you look for info on Cubanitos?: Deli Platter guides
5. What two chemicals can't be combined (will/can cause permanent lung dam-
age): Block Whitener and Q San
6. What chemical is kept separate from everything else?: Block Whitener
7. When rotating in new stock, and to keep older stock in front, so that it sells
first, what method are you using?: FIFO - first in first out
8. What are the 5 steps to Customer Service?: 1. Welcome customer.
2. Use the customer's name
3. Take care of the customer's needs
4. Thanks the customer
5. Invite the customer back
9. What method should you use to deal with difficult customers, and what is
each step?: CALM Approach
C: stay cool.
A: Apologize for the problem
L: Listen with empathy
M: Make it right
10. How often do you clean the cutting gloves?: 4 hours
11. Immediately clean slicer after slicing which meat? A: should be easy (options
will include something like: regular turkey, ham, salsalito turkey, and smoked
turkey): Salsalito, pastrami, roast beef
12. Oil and vinegar at the sub shop gets what FIFO appropriately colored top?: -
Green
13. What color code does grease cutter positive have?: Yellow
14. What portion size of corn beef does a reuben sandwich get?: 6 oz
15. What is the shelf life for the reuben sauerkraut mixture in the cooler?: 3 days
, 16. Which BH turkey is only ONE breast?: Salsalito
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CORRECT Answers
1. How many days does a Meat & Cheese platter get?: 2 days
2. Which of the following gets 2 days? A: Sub Selection platter, Wrap Variety
platter, All American: All American
3. How many days does a Publix Turkey Ringleader get: 1 day
4. Where do you look for info on Cubanitos?: Deli Platter guides
5. What two chemicals can't be combined (will/can cause permanent lung dam-
age): Block Whitener and Q San
6. What chemical is kept separate from everything else?: Block Whitener
7. When rotating in new stock, and to keep older stock in front, so that it sells
first, what method are you using?: FIFO - first in first out
8. What are the 5 steps to Customer Service?: 1. Welcome customer.
2. Use the customer's name
3. Take care of the customer's needs
4. Thanks the customer
5. Invite the customer back
9. What method should you use to deal with difficult customers, and what is
each step?: CALM Approach
C: stay cool.
A: Apologize for the problem
L: Listen with empathy
M: Make it right
10. How often do you clean the cutting gloves?: 4 hours
11. Immediately clean slicer after slicing which meat? A: should be easy (options
will include something like: regular turkey, ham, salsalito turkey, and smoked
turkey): Salsalito, pastrami, roast beef
12. Oil and vinegar at the sub shop gets what FIFO appropriately colored top?: -
Green
13. What color code does grease cutter positive have?: Yellow
14. What portion size of corn beef does a reuben sandwich get?: 6 oz
15. What is the shelf life for the reuben sauerkraut mixture in the cooler?: 3 days
, 16. Which BH turkey is only ONE breast?: Salsalito
2/4
