Publix Deli Knowledge UPDATED ACTUAL Questions and CORRECT
Answers
1. Publix Mission: Our Mission at Publix is to be the premier quality food retailer in the world.
2. 5 Mission Commitments: Focus on Customer Value; Intolerance of Waste; Dedication to dignity, value,
and employment security; devotion to stewardship of stockholders; involvement as citizens in the community.
3. Two Types of Customers: Internal and External
4. Internal Customer: other associates, vendors, suppliers, drivers, and store management
5. External Customer: customers that shop in the store: exceed the expectations prompt service, freshest
product, education of customers.
6. Customer Value: always look to add value to the role you play, carefully order and handle product to prevent
out of stock product and ensure product quality
7. Intolerance of Waste: job eflciency, controlling supply usage, preventing damages, awareness and report
losses or theft, recycling
8. Dedicated to the Dignity, Value, and Employment Security of our associates-
: enhancing your role, adding your value and achieving tasks quickly and eflciently and correctly adds to the security
of employment
9. Devotion to Stewardship of Stockholders: following the standards and policies maximizing your
sales and profit
10. Involved as Responsible Citizens in our Communities: support community they are
neighbors
11. Publix Guarantee: the promise and guarantee to provide premier customer service and quality products
to our customers
12. The Publix Guarantee: " We will never knowingly disappoint you. If for any reason your purchase does
not give you complete satisfaction, the full purchase price will be cheerfully refunded immediately upon request."
13. Our Strategy from Customers stand point: causing customers to say "I always shop at my
Publix" by providing premier service from friendly knowledgeable associates; convenient, clean, pleasant, and excitable
shopping experience; variety of in stock product at competitive prices
14. Deli Team Focus Statement: Providing premier service by understanding and exceeding needs,
communicating the importance of training, create food safe work environment, becoming the premier quality deli
retailer
15. T.E.A.M: Together Everyone Achieves More
16. Roles in the Deli: Deli Manager, Assistant Deli Manager, Deli Clerk, Deli Utility, Cheese Specialist, Prepared
Foods Specialist
Answers
1. Publix Mission: Our Mission at Publix is to be the premier quality food retailer in the world.
2. 5 Mission Commitments: Focus on Customer Value; Intolerance of Waste; Dedication to dignity, value,
and employment security; devotion to stewardship of stockholders; involvement as citizens in the community.
3. Two Types of Customers: Internal and External
4. Internal Customer: other associates, vendors, suppliers, drivers, and store management
5. External Customer: customers that shop in the store: exceed the expectations prompt service, freshest
product, education of customers.
6. Customer Value: always look to add value to the role you play, carefully order and handle product to prevent
out of stock product and ensure product quality
7. Intolerance of Waste: job eflciency, controlling supply usage, preventing damages, awareness and report
losses or theft, recycling
8. Dedicated to the Dignity, Value, and Employment Security of our associates-
: enhancing your role, adding your value and achieving tasks quickly and eflciently and correctly adds to the security
of employment
9. Devotion to Stewardship of Stockholders: following the standards and policies maximizing your
sales and profit
10. Involved as Responsible Citizens in our Communities: support community they are
neighbors
11. Publix Guarantee: the promise and guarantee to provide premier customer service and quality products
to our customers
12. The Publix Guarantee: " We will never knowingly disappoint you. If for any reason your purchase does
not give you complete satisfaction, the full purchase price will be cheerfully refunded immediately upon request."
13. Our Strategy from Customers stand point: causing customers to say "I always shop at my
Publix" by providing premier service from friendly knowledgeable associates; convenient, clean, pleasant, and excitable
shopping experience; variety of in stock product at competitive prices
14. Deli Team Focus Statement: Providing premier service by understanding and exceeding needs,
communicating the importance of training, create food safe work environment, becoming the premier quality deli
retailer
15. T.E.A.M: Together Everyone Achieves More
16. Roles in the Deli: Deli Manager, Assistant Deli Manager, Deli Clerk, Deli Utility, Cheese Specialist, Prepared
Foods Specialist
