Publix ACSM/CSM TEST PREP / CSTL INTERVIEW PREP UPDATED
ACTUAL Questions and CORRECT Answers
1. Publix Mission Statement: Our Mission at Publix is to be the premier quality food retailer in the world.
To that end we commit to be:
1. Passionately focused on Customer Value.
2. Intolerant of Waste.
3. Dedicated to the Dignity, Value, and Employment Security of our Associates.
4. Devoted to the highest standards of stewardship for our Stockholders.
5. Involved as Responsible Citizens in our Communities.
2. Publix Guarantee: " We will never knowingly disappoint you. If for any reason your purchase does not give
you complete satisfaction, the full purchase price will be cheerfully refunded immediately upon request."
3. The Foundation of the strategy map: Perpetuate the Publix culture
Attract, Develop, and Retain quality associates
Operate as a fast and effective team
Support Sustainable Practices
Use available technology
4. DIFFERENCE MAKER/STRATEGIC TASK FOR CS
(Bonus if you name two others lol) 2nd section on the strategy map: Provide Premier
Service
Know our customers
offer quality products
work safely
do our part to maintain items in stock
be highly productive
suggest products to customers they might want to buy
create excellent displays
look for better ways to do your job
don't waste product
follow best practices
5. What do you want our customers to say about us? 3rd section on strategy
map: "I always shop at my publix!"
ACTUAL Questions and CORRECT Answers
1. Publix Mission Statement: Our Mission at Publix is to be the premier quality food retailer in the world.
To that end we commit to be:
1. Passionately focused on Customer Value.
2. Intolerant of Waste.
3. Dedicated to the Dignity, Value, and Employment Security of our Associates.
4. Devoted to the highest standards of stewardship for our Stockholders.
5. Involved as Responsible Citizens in our Communities.
2. Publix Guarantee: " We will never knowingly disappoint you. If for any reason your purchase does not give
you complete satisfaction, the full purchase price will be cheerfully refunded immediately upon request."
3. The Foundation of the strategy map: Perpetuate the Publix culture
Attract, Develop, and Retain quality associates
Operate as a fast and effective team
Support Sustainable Practices
Use available technology
4. DIFFERENCE MAKER/STRATEGIC TASK FOR CS
(Bonus if you name two others lol) 2nd section on the strategy map: Provide Premier
Service
Know our customers
offer quality products
work safely
do our part to maintain items in stock
be highly productive
suggest products to customers they might want to buy
create excellent displays
look for better ways to do your job
don't waste product
follow best practices
5. What do you want our customers to say about us? 3rd section on strategy
map: "I always shop at my publix!"
