Publix Deli ROI Study guide UPDATED ACTUAL Questions and CORRECT
Answers
1. What gives Publix Smoked Turkey its yellow color?: Natural Hickory wood and the slow
roasting of fresh meat.
2. What is the serving size of egg salad for a sub sandwich?: 3oz on a half and 6oz on a
full sub.
3. What would you do before you begin cleaning the Deli Traditional Case?: Gather
all needed cleaning supplies prior to cleaning.
4. What is the #1 reason why customers would not shop at Publix?: Sanitation issues
5. What is the #1 reason why a customer would think a store is unsanitary?: Poor
visual appearance
6. What would 1/8 be on a digital scale?: .125
7. Review the opening procedures for the department:: 1. Turn on the lights and equipment
2. Check special orders and make plans to fulfill them. 3. Set up service area *sinks* *slicers* *display cases* 4. Open
all workstations. 5. Check signs, labels, and pricing. 6. Clean front and back of case windows and all counters. 7. Stock
supplies, workstation, and hand-washing sinks. 8. Complete Proactive Walk
8. What are the steps to proper hand washing?: Wet hands, apply soap, briskly rub hands for
twenty seconds, scrub finger tips and between fingers, rinse forearms and hands, dry forearms and hands with paper
towel, turn off water with paper towel, discard towel.
9. What is the shelf life for vegetables?: Under the sub station: day of production plus one day... Hot
case: 3 hours
10. What portion of the special order form does the customer receive?: Canary Yellow
11. What is the process when completing a special order form?: 1. Pick up blank special
order. 2. Write store information and date. 3. Take customer information: name and address, phone number, pick-up
date and time, type of function, whether paid or COD, who the order was taken by. 4. Make suggestions before
completing order. 5. Take product information.
12. Proper mechanics when lifting and lowering objects:: 1. Get firm footing and keep your
feet wider than shoulder width. 2. Let your legs do the work by pushing up or down slowly or smoothly. 3. Maintain
your spines natural curve. 4. Grip the item firmly and hold it close to your body, staying within the safe work zone.
13. What two meats does Meat Bologna contain?: Pork and Ground Beef
14. What is the process of having a successful selling event?: 1. Be friendly 2. Be
considerate of the customer's time. 3. Ask open-ended questions. 4. Listen attentively 5. Make suggestions 6. Be product
minded 7. Be courteous 8. Be proud of your appearance 9. Maintain product quality 10. Offer more than expected
Answers
1. What gives Publix Smoked Turkey its yellow color?: Natural Hickory wood and the slow
roasting of fresh meat.
2. What is the serving size of egg salad for a sub sandwich?: 3oz on a half and 6oz on a
full sub.
3. What would you do before you begin cleaning the Deli Traditional Case?: Gather
all needed cleaning supplies prior to cleaning.
4. What is the #1 reason why customers would not shop at Publix?: Sanitation issues
5. What is the #1 reason why a customer would think a store is unsanitary?: Poor
visual appearance
6. What would 1/8 be on a digital scale?: .125
7. Review the opening procedures for the department:: 1. Turn on the lights and equipment
2. Check special orders and make plans to fulfill them. 3. Set up service area *sinks* *slicers* *display cases* 4. Open
all workstations. 5. Check signs, labels, and pricing. 6. Clean front and back of case windows and all counters. 7. Stock
supplies, workstation, and hand-washing sinks. 8. Complete Proactive Walk
8. What are the steps to proper hand washing?: Wet hands, apply soap, briskly rub hands for
twenty seconds, scrub finger tips and between fingers, rinse forearms and hands, dry forearms and hands with paper
towel, turn off water with paper towel, discard towel.
9. What is the shelf life for vegetables?: Under the sub station: day of production plus one day... Hot
case: 3 hours
10. What portion of the special order form does the customer receive?: Canary Yellow
11. What is the process when completing a special order form?: 1. Pick up blank special
order. 2. Write store information and date. 3. Take customer information: name and address, phone number, pick-up
date and time, type of function, whether paid or COD, who the order was taken by. 4. Make suggestions before
completing order. 5. Take product information.
12. Proper mechanics when lifting and lowering objects:: 1. Get firm footing and keep your
feet wider than shoulder width. 2. Let your legs do the work by pushing up or down slowly or smoothly. 3. Maintain
your spines natural curve. 4. Grip the item firmly and hold it close to your body, staying within the safe work zone.
13. What two meats does Meat Bologna contain?: Pork and Ground Beef
14. What is the process of having a successful selling event?: 1. Be friendly 2. Be
considerate of the customer's time. 3. Ask open-ended questions. 4. Listen attentively 5. Make suggestions 6. Be product
minded 7. Be courteous 8. Be proud of your appearance 9. Maintain product quality 10. Offer more than expected
