Publix managers test UPDATED ACTUAL Questions and CORRECT
Answers
1. Customer Value: Always look to add value to the role you play,carefully order, and handle products to prevent
out of stock and ensure product quality.
2. Intolerance of waste: job eflciency, controlling supply usage, preventing damages, awareness and report
losses or theft, recycling
3. Dedicated to the dignity, value, and employment security of our associates: -
enhancing your role, adding my value and achieving tasks quickly and eflciently and correctly adds to the security of
emplyment
4. Involved as responsible citizens in our community: Support community they are neighbors
5. Strategic task: Quality products, dynamic selling, service
6. food allergy: peanuts, tree nuts, milk, eggs, fish, shellfish, soy, wheat
7. Ancillary: specialties ingredients, produce with blemishes cuts and scars.
8. Adjustments: changes so your inventory remains accurate and lets you report on and analyze change so you
can identify and address opportunities
9. cool: country of origin labeling, produce meat seafood, and nuts
must maintain cool records for reworks products by keeping original label of the product on a card in 53 filing system
10. crisping: clean and sanitize sink, fill one compartment with clean lukewarm water, 99 degrees. wash hands, trim
produce, submerge for 5 min in lukewarm water, place in crisping unit, place unit in cooler for 2 hours, clean, sanitize
the crisping unit after every use.
11. calm: stay cool
apologize for the problem
listen with empathy
make it right
12. 4 steps Customer service: greet customer by name if possible and smile
use observation skills to engage the customer
thanks the customer and invite them back
speak and smile at everyone within 10 feet of you and greet within 10 seconds of their arrival in your department
13. team: together
everyone
achieves
more
14. PPE: aprons slip resistant shoes, gloves, goggles
, 15. SDS: safety data sheets, which comply with OSHA requirements and provide info on publix connect
2/4
Answers
1. Customer Value: Always look to add value to the role you play,carefully order, and handle products to prevent
out of stock and ensure product quality.
2. Intolerance of waste: job eflciency, controlling supply usage, preventing damages, awareness and report
losses or theft, recycling
3. Dedicated to the dignity, value, and employment security of our associates: -
enhancing your role, adding my value and achieving tasks quickly and eflciently and correctly adds to the security of
emplyment
4. Involved as responsible citizens in our community: Support community they are neighbors
5. Strategic task: Quality products, dynamic selling, service
6. food allergy: peanuts, tree nuts, milk, eggs, fish, shellfish, soy, wheat
7. Ancillary: specialties ingredients, produce with blemishes cuts and scars.
8. Adjustments: changes so your inventory remains accurate and lets you report on and analyze change so you
can identify and address opportunities
9. cool: country of origin labeling, produce meat seafood, and nuts
must maintain cool records for reworks products by keeping original label of the product on a card in 53 filing system
10. crisping: clean and sanitize sink, fill one compartment with clean lukewarm water, 99 degrees. wash hands, trim
produce, submerge for 5 min in lukewarm water, place in crisping unit, place unit in cooler for 2 hours, clean, sanitize
the crisping unit after every use.
11. calm: stay cool
apologize for the problem
listen with empathy
make it right
12. 4 steps Customer service: greet customer by name if possible and smile
use observation skills to engage the customer
thanks the customer and invite them back
speak and smile at everyone within 10 feet of you and greet within 10 seconds of their arrival in your department
13. team: together
everyone
achieves
more
14. PPE: aprons slip resistant shoes, gloves, goggles
, 15. SDS: safety data sheets, which comply with OSHA requirements and provide info on publix connect
2/4
