lOMoAR cPSD| 11700591
TEST BANK For
Human Resources Management in Canada
15th Canadian Edition by Gary Dessler
Chapters 1 - 17
,lOMoAR cPSD| 11700591
, lOMoAR cPSD| 11700591
Answers are at the end of each Chapter
Chapter 1
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) Human resources management refers to:
A) the management of people in organizations.
B) concepts and techniques for organizing work activities.
C) all managerial activities.
D) concepts and techniques used in leading people at work.
E) management techniques for controlling people at work.
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
A) physical capital.
B) management's philosophy.
C) human capital.
D) production capital.
E) cultural diversity.
3) Human resources practices that support strategy include:
A) performance management.
B) production scheduling.
C) policies and procedures.
D) staffing practices.
E) rewards practices.
4) A company utilizes a system to measure the impact of Human Resources which balances measures relating
to financial results, customers, internal business processes and human capital management. This system is knows
as the:
A) HRIS.
B) balanced strategy.
C) Human Capital Index.
D) balanced scorecard.
E) none of the above.
5) You have been tasked with building employee engagement at the firm you work for. Strategic human
resources initiatives you would consider implementing include:
A) employee recognition programs and management development programs.
B) diversity programs.
C) employee recognition programs.
D) employee relations activity.
E) job design indicators.
6) HR department staff members are traditionally involved in key operational responsibilities. Which of the
following is an operational responsibility?
A) setting goals and objectives
B) collecting metrics
C) analyzing metrics
D) interpreting human right laws
E) interpreting health and safety legislation
, lOMoAR cPSD| 11700591
7) Being scompletely sfamiliar swith semployment slegislation, sHR spolicies sand sprocedures, scollective
sagreements, sand sthe soutcome sof srecent sarbitration shearings sand scourt sdecisions sis smost sclosely srelated swith
swhich sof sthe sfollowing sHR sactivities?
A) serving sas sa sconsultant
B) formulating spolicies sand sprocedures
C) offering sadvice
D) providing sservices
E) serving sas sa schange sagent
8) The spractice sof scontracting swith soutside svendors sto shandle sspecified sfunctions son sa spermanent
sbasis sis sknown sas
A) hiring stemporary semployees.
B) payroll sand sbenefits sadministration.
C) contract sadministration.
D) outsourcing.
E) labour-management srelations.
9) The scompany's splan sfor show sit swill sbalance sits sinternal sstrengths sand sweaknesses swith
sexternal sopportunities sand sthreats sin sorder sto smaintain scompetitive sadvantage sis sknown sas
A) HR sstrategy.
B) strategy.
C) environmental sscanning.
D) policies sand sprocedures.
E) none sof sthe sabove.
10) Rita sis sthe sHR sDirector sof sa smanufacturing scompany. sShe srecently sundertook sresearch sto sidentify
scompetitor scompensation sand sincentive splans, sinformation sabout spending slegislative schanges sand
savailability sof stalent sin sthe slabour smarket sfor sthe supcoming sstrategic splanning smeeting. sRita swas
sconducting:
A) environmental sscanning.
B) an semployee sengagement ssurvey.
C) an sexternal smarket ssurvey.
D) an senvrionmental sstudy.
E) an sexternal sopportunities/threats sstudy.
11) The sHR smanager sof sSmith s& sYu scompany swas sheavily sinvolved sin sa sdownsizing sexercise sof sthe
scompany's ssales sforce sdue sto san seconomic sdownturn. sHe swas salso sinvolved sin sarranging sfor soutplacement
sservices sand semployee sretention sprograms sas swell sas srestructuring sof sthe sbusiness sfollowing sthe sdownsizing.
sThis sis san sexample sof sHR's srole sin:
A) formulating sstrategy.
B) operational sactivities.
C) environmental sscanning.
D) environmental sscanning sand sexecuting sstrategy.
E) executing sstrategy.
12) The score svalues, sbeliefs, sand sassumptions sthat sare swidely sshared sby smembers sof san sorganization sare
sknown sas:
A) organizational sclimate.
B) the sstrategic splan.
C) the smission sstatement.
D) organizational sculture.
E) the spervading satmosphere.
TEST BANK For
Human Resources Management in Canada
15th Canadian Edition by Gary Dessler
Chapters 1 - 17
,lOMoAR cPSD| 11700591
, lOMoAR cPSD| 11700591
Answers are at the end of each Chapter
Chapter 1
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) Human resources management refers to:
A) the management of people in organizations.
B) concepts and techniques for organizing work activities.
C) all managerial activities.
D) concepts and techniques used in leading people at work.
E) management techniques for controlling people at work.
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
A) physical capital.
B) management's philosophy.
C) human capital.
D) production capital.
E) cultural diversity.
3) Human resources practices that support strategy include:
A) performance management.
B) production scheduling.
C) policies and procedures.
D) staffing practices.
E) rewards practices.
4) A company utilizes a system to measure the impact of Human Resources which balances measures relating
to financial results, customers, internal business processes and human capital management. This system is knows
as the:
A) HRIS.
B) balanced strategy.
C) Human Capital Index.
D) balanced scorecard.
E) none of the above.
5) You have been tasked with building employee engagement at the firm you work for. Strategic human
resources initiatives you would consider implementing include:
A) employee recognition programs and management development programs.
B) diversity programs.
C) employee recognition programs.
D) employee relations activity.
E) job design indicators.
6) HR department staff members are traditionally involved in key operational responsibilities. Which of the
following is an operational responsibility?
A) setting goals and objectives
B) collecting metrics
C) analyzing metrics
D) interpreting human right laws
E) interpreting health and safety legislation
, lOMoAR cPSD| 11700591
7) Being scompletely sfamiliar swith semployment slegislation, sHR spolicies sand sprocedures, scollective
sagreements, sand sthe soutcome sof srecent sarbitration shearings sand scourt sdecisions sis smost sclosely srelated swith
swhich sof sthe sfollowing sHR sactivities?
A) serving sas sa sconsultant
B) formulating spolicies sand sprocedures
C) offering sadvice
D) providing sservices
E) serving sas sa schange sagent
8) The spractice sof scontracting swith soutside svendors sto shandle sspecified sfunctions son sa spermanent
sbasis sis sknown sas
A) hiring stemporary semployees.
B) payroll sand sbenefits sadministration.
C) contract sadministration.
D) outsourcing.
E) labour-management srelations.
9) The scompany's splan sfor show sit swill sbalance sits sinternal sstrengths sand sweaknesses swith
sexternal sopportunities sand sthreats sin sorder sto smaintain scompetitive sadvantage sis sknown sas
A) HR sstrategy.
B) strategy.
C) environmental sscanning.
D) policies sand sprocedures.
E) none sof sthe sabove.
10) Rita sis sthe sHR sDirector sof sa smanufacturing scompany. sShe srecently sundertook sresearch sto sidentify
scompetitor scompensation sand sincentive splans, sinformation sabout spending slegislative schanges sand
savailability sof stalent sin sthe slabour smarket sfor sthe supcoming sstrategic splanning smeeting. sRita swas
sconducting:
A) environmental sscanning.
B) an semployee sengagement ssurvey.
C) an sexternal smarket ssurvey.
D) an senvrionmental sstudy.
E) an sexternal sopportunities/threats sstudy.
11) The sHR smanager sof sSmith s& sYu scompany swas sheavily sinvolved sin sa sdownsizing sexercise sof sthe
scompany's ssales sforce sdue sto san seconomic sdownturn. sHe swas salso sinvolved sin sarranging sfor soutplacement
sservices sand semployee sretention sprograms sas swell sas srestructuring sof sthe sbusiness sfollowing sthe sdownsizing.
sThis sis san sexample sof sHR's srole sin:
A) formulating sstrategy.
B) operational sactivities.
C) environmental sscanning.
D) environmental sscanning sand sexecuting sstrategy.
E) executing sstrategy.
12) The score svalues, sbeliefs, sand sassumptions sthat sare swidely sshared sby smembers sof san sorganization sare
sknown sas:
A) organizational sclimate.
B) the sstrategic splan.
C) the smission sstatement.
D) organizational sculture.
E) the spervading satmosphere.
