BMGT 364 Midterm Exam Questions and Answers Already Passed Latest Update

BMGT 364 Midterm Exam Questions and Answers Already Passed Latest Update What is OB? - Answers a field of study that investigates the impact individuals, groups, and structure have on behavior within organizations, to improve organizations effectiveness Levels we use to organize OB - Answers organization= macro group=meso individual=micro Resource-based view - Answers argues that rare and inimitable resources help firms maintain competitive advantage 3 reasons people are inimitable - Answers 1. history- a collective pool of experience, wisdom, and knowledge that benefits the organization 2. numerous small decisions- people making many small decisions every day that are invisible to competitors 3. socially complex resources- created by people, such as culture, teamwork, trust, and reputation Impact of higher performance work practices (empirical support) - Answers - lower turnover -higher sales -higher profit -higher MV What is attitude - Answers evaluative statements about objects, people or events - affective, behavioral, and cognitive Cognitive Dissonance - Answers the tension we experience form incompatibility between behavior and attitude Job satisfaction - Answers a pleasurable emotional state resulting from the appraisal of one's job or job experiences (how a persona feels or thinks about their job) what causes job satisfaction - Answers 1. The work itself 2. Coworkers 3. Supervision 4. Pay 5. Promotion Job Characteristics Model - Answers argues that 5 core characteristics combine to result in high levels of satisfaction with the work itself (variety, identity, significance, autonomy, and feedback) Explain each of the 5 core characteristics of the job characteristics model - Answers -variety: number of diff activities using diff skills -Identity: completing a while, identifiable, piece of work from beg to end -Significance: substantial impact on lives of others -autonomy: provides freedom, independence, and discretion -feedback: provides employeers w clear information about how they are preforming Which of the 5 contribute to meaningfulness of work - Answers skill variety, task identity, and task significance What contributes to responsibility for outcome of work - Answers autonomy What contributes to knowledge of results - Answers feedback are happy workers more productive? - Answers yes 2 types of Organizational Citizenship Behaviors - Answers -Orgnaizational -Interpersonal Orgnaizational citizenship behavior - Answers -voice: constuctive suggesting -civic virtue: participation in company operations -boosterism: representing positively in public Interpersonal citizenship behavior - Answers -Helping: assisting coworkers -Courtesy: sharing important information -Sportsmanship: positiive attitude Counterproductive work behaviors - Answers Organizational: production deviance, property deviance Interpersonal: political deviance, personal aggression Property deviance - Answers harming the organizations assets production deviance - Answers directed against the organization but focuses specifically on reducing efficiency of work output political deviance - Answers intentionally disadvantage other individuals personal aggression - Answers hostile verbal and physical actions directed toward other employees Affect - Answers a broad range of feelings that people experience Positive affect - Answers positive emotions such as excitement and enthusiasm at high end and boredom and depression at low end negative affect - Answers nervousness, stress and anxiety at high end and contentedness, calmness, and serenity at the low end Emotional contagion - Answers the idea that emotions can be transferred from one person to another -positive mood is just as powerful as negative mood emotional labor: - Answers an employees expression of organizationally desired emotions during interpersonal transactions at work (the needs to manage emotions to complete job duties) Personality - Answers the structures and propensities inside people that explain their characteristic patterns of thought Cultural Values - Answers shared beleifs about desirable end states or modes of conduct in a given culture that influence the expression of traits Five Factor Model trait adjectives - Answers conscientiousness agreeableness neuroticism