IT Essentials (Version 8.0) Chapter 14
Exam Answers ITE v8.0 well answered
What is a reason to escalate a problem from a level one technician to a level two technician? -
correct answer ✔✔ when drivers, applications, or operating systems need to be installed
A programmer used an operator to compare values within a program and the resulting logical
data type was "false". Which test condition would have provided the result of "false"? - correct
answer ✔✔ 8 != 8
What should a level two technician do immediately after receiving an escalated work order from
a level one technician? - correct answer ✔✔ Call the customer back to ask any additional
questions and resolve the problem.
A worker in the records department of a hospital in the United States accidentally sends a
patient's medical record to a printer in another department. When the worker arrives at the
printer, the patient record printout is missing. Which two types of compliance standards best
match the breach of confidentiality? (Choose two.) - correct answer ✔✔ PHI
ePHI
A support desk trainer is teaching a new support desk technician some basic rules about
starting a conversation with a customer. Which statement describes the rules the trainer should
be teaching? - correct answer ✔✔ Learn the name of the customer and create a connection
with the customer. Next ask questions that assess the knowledge level of the customer.
What is the definition of cyber law? - correct answer ✔✔ the collection of international,
country, and local laws that affect computer security professionals
Exam Answers ITE v8.0 well answered
What is a reason to escalate a problem from a level one technician to a level two technician? -
correct answer ✔✔ when drivers, applications, or operating systems need to be installed
A programmer used an operator to compare values within a program and the resulting logical
data type was "false". Which test condition would have provided the result of "false"? - correct
answer ✔✔ 8 != 8
What should a level two technician do immediately after receiving an escalated work order from
a level one technician? - correct answer ✔✔ Call the customer back to ask any additional
questions and resolve the problem.
A worker in the records department of a hospital in the United States accidentally sends a
patient's medical record to a printer in another department. When the worker arrives at the
printer, the patient record printout is missing. Which two types of compliance standards best
match the breach of confidentiality? (Choose two.) - correct answer ✔✔ PHI
ePHI
A support desk trainer is teaching a new support desk technician some basic rules about
starting a conversation with a customer. Which statement describes the rules the trainer should
be teaching? - correct answer ✔✔ Learn the name of the customer and create a connection
with the customer. Next ask questions that assess the knowledge level of the customer.
What is the definition of cyber law? - correct answer ✔✔ the collection of international,
country, and local laws that affect computer security professionals
