9/28/25, 2:19 PM NHA CMAA EXAM
CMAA Actual Exam 2025-2026 Newest Version\Complete
220+ Questions & Accurate Detailed Answers \Already
Graded A+\Brand New!!
A medical administrative Express empathy to the patient.
assistant is interacting with a
patient who is The assistant should express empathy to the patient.
uncooperative and is
displaying emotional distress
due to an extended wait time
to see the provider. Which of
the following actions should
the assistant take?
Which of the following items Urgent mail
should a
medical administrative
assistant forward to a
provider who is away
from the office?
A medical administrative Insured Mail
assistant is
preparing to mail a Insured mail is an extra service providing protection against loss
medical device to a or damage of up to
patient. Which of the $5,000.
following types of extra
services should the
assistant use to
ensure the package has
protection against loss or
damage of up to $5,000?
Complete an inventory list of office supplies.
Which of the following tasks
should a
medical administrative The assistant should complete an inventory of office supplies.
assistant perform?
1/5
5
,9/28/25, 2:44 PM CMAA EXAM
Confirm the patient or caller's identity.
A medical administrative
assistant is
creating an appointment Confirming the patient or caller identity is the first step
for a patient. Which of the taken by the assistant and is important in avoiding
following actions should the duplicate records and verifying identifiers, such as
assistant take first? name and date of birth.
A medical administrative Patient's last name and date of birth
assistant discovers two
charts that they suspect The assistant should check the patient's last name and
are for the same patient. date of birth to ensure the two charts are for the same
Which of the following are patient.
two identifiers the assistant
should check to ensure the
two charts are for the
same patient?
Which of the following is the Account aging
process of determining how
The process of determining how long specific account balances
long specific account
have been outstanding is called account aging.
balances have been
outstanding?
Which of the following types Implied
of consent should a medical
Implied consent involves the patient consenting by nonverbal
administrative assistant
action or conduct, such as when the patient cannot speak for
rely upon when a patient themselves due to a medical emergency.
cannot speak for themselves
due to a medical emergency?
/ 2/55
,9/28/25, 2:44 PM CMAA EXAM
Which of the following Accountable Care Organization (ACO)
involves groups of health
care providers working in An ACO involves groups of health care providers
collaboration to provide working together to coordinate high-quality patient
high-quality patient care to care for Medicare recipients.
Medicare recipients?
A third-party payer is Progress Notes
requesting
documentation to support Progress notes are part of the medical chart and
billed services. Which of the include documentation pertaining to diagnostic
following is the appropriate findings. These documents are authorized to be
document the medical forwarded to third- party payers to support billed
administrative assistant services.
should forward to the third-
party payer?
A medical administrative Add the date to the photocopy of the card.
assistant is
verifying a patient's The next step the assistant should take is timestamping
insurance coverage. After the date the copy was made or writing in the date on
making a photocopy of the the copy.
patient's insurance card,
which of the following
actions should the assistant
take next?
Pineal gland
Which of the following is the
part of the endocrine system
The pineal gland is located in the brain and produces
that produces melatonin and
melatonin, which regulates sleep.
regulates sleep patterns?
Which of the following Resource-based relative value scale (RBRVS)
establishes the units used to
determine Medicare fee A RBRVS establishes the units used in determining
schedules based on Medicare fee schedules based on overhead expenses,
overhead expenses, amount amount of work involved, and cost of malpractice
insurance
of work involved, and cost
of malpractice
insurance?
/ 3/55
, 9/28/25, 2:44 PM CMAA EXAM
Which of the following actions Consult with an on-call provider about the mail.
should a
medical administrative The provider might prefer that the assistant consult with
assistant take when an on-call provider about critical mail rather than
processing critical mail for a directly contacting the provider, who is on vacation.
provider who is out on
vacation?
Providing each staff member with their own individual
A medical administrative login and password to access the records
assistant should identify that
which of the following ensures The assistant should identify that providing each
security of patient medical staff member with their own individual login and
records? password ensures security of patient medical
records.
/ 4/55
CMAA Actual Exam 2025-2026 Newest Version\Complete
220+ Questions & Accurate Detailed Answers \Already
Graded A+\Brand New!!
A medical administrative Express empathy to the patient.
assistant is interacting with a
patient who is The assistant should express empathy to the patient.
uncooperative and is
displaying emotional distress
due to an extended wait time
to see the provider. Which of
the following actions should
the assistant take?
Which of the following items Urgent mail
should a
medical administrative
assistant forward to a
provider who is away
from the office?
A medical administrative Insured Mail
assistant is
preparing to mail a Insured mail is an extra service providing protection against loss
medical device to a or damage of up to
patient. Which of the $5,000.
following types of extra
services should the
assistant use to
ensure the package has
protection against loss or
damage of up to $5,000?
Complete an inventory list of office supplies.
Which of the following tasks
should a
medical administrative The assistant should complete an inventory of office supplies.
assistant perform?
1/5
5
,9/28/25, 2:44 PM CMAA EXAM
Confirm the patient or caller's identity.
A medical administrative
assistant is
creating an appointment Confirming the patient or caller identity is the first step
for a patient. Which of the taken by the assistant and is important in avoiding
following actions should the duplicate records and verifying identifiers, such as
assistant take first? name and date of birth.
A medical administrative Patient's last name and date of birth
assistant discovers two
charts that they suspect The assistant should check the patient's last name and
are for the same patient. date of birth to ensure the two charts are for the same
Which of the following are patient.
two identifiers the assistant
should check to ensure the
two charts are for the
same patient?
Which of the following is the Account aging
process of determining how
The process of determining how long specific account balances
long specific account
have been outstanding is called account aging.
balances have been
outstanding?
Which of the following types Implied
of consent should a medical
Implied consent involves the patient consenting by nonverbal
administrative assistant
action or conduct, such as when the patient cannot speak for
rely upon when a patient themselves due to a medical emergency.
cannot speak for themselves
due to a medical emergency?
/ 2/55
,9/28/25, 2:44 PM CMAA EXAM
Which of the following Accountable Care Organization (ACO)
involves groups of health
care providers working in An ACO involves groups of health care providers
collaboration to provide working together to coordinate high-quality patient
high-quality patient care to care for Medicare recipients.
Medicare recipients?
A third-party payer is Progress Notes
requesting
documentation to support Progress notes are part of the medical chart and
billed services. Which of the include documentation pertaining to diagnostic
following is the appropriate findings. These documents are authorized to be
document the medical forwarded to third- party payers to support billed
administrative assistant services.
should forward to the third-
party payer?
A medical administrative Add the date to the photocopy of the card.
assistant is
verifying a patient's The next step the assistant should take is timestamping
insurance coverage. After the date the copy was made or writing in the date on
making a photocopy of the the copy.
patient's insurance card,
which of the following
actions should the assistant
take next?
Pineal gland
Which of the following is the
part of the endocrine system
The pineal gland is located in the brain and produces
that produces melatonin and
melatonin, which regulates sleep.
regulates sleep patterns?
Which of the following Resource-based relative value scale (RBRVS)
establishes the units used to
determine Medicare fee A RBRVS establishes the units used in determining
schedules based on Medicare fee schedules based on overhead expenses,
overhead expenses, amount amount of work involved, and cost of malpractice
insurance
of work involved, and cost
of malpractice
insurance?
/ 3/55
, 9/28/25, 2:44 PM CMAA EXAM
Which of the following actions Consult with an on-call provider about the mail.
should a
medical administrative The provider might prefer that the assistant consult with
assistant take when an on-call provider about critical mail rather than
processing critical mail for a directly contacting the provider, who is on vacation.
provider who is out on
vacation?
Providing each staff member with their own individual
A medical administrative login and password to access the records
assistant should identify that
which of the following ensures The assistant should identify that providing each
security of patient medical staff member with their own individual login and
records? password ensures security of patient medical
records.
/ 4/55
