COB 300 MANAGEMENT EXAM 1
QUESTIONS & COMPLETE CORRECT
ANSWERS
Management - correct answer ✔✔Getting work done through others. "My job is to make sure
everybody is enabled to do what they do well." Managers have to be concerned with efficiency
and effectiveness
Management wasn't just about being the boss, making decisions, and telling others what to do.
Managers expectations of what they are doing changed over time. They saw their role as
problem solver and troubleshooter. They are in charge of people development, not production.
Efficiency - correct answer ✔✔getting work done with a minimum of effort, expense, or waste.
Effectiveness - correct answer ✔✔accomplishing tasks that help fulfill organizational objectives
such as customer service and satisfaction.
Fayol Quote - correct answer ✔✔Success of an enterprise generally depends much more on the
administrative ability of its leaders than on their technical ability, considered the founder of the
field of management. Owned a large steel company in the early 1900's.
Four Functions of Management - correct answer ✔✔planning, organizing, leading, controlling
planning - correct answer ✔✔determine organizational goals and a means for achieving them,
one of the best ways to improve performance. "What business are we in?"
organizing - correct answer ✔✔deciding where decisions will be made, who will do what, who
will work fir whom
,leading - correct answer ✔✔inspiring and motivating workers to work hard to achieve
organizational goals
controlling - correct answer ✔✔monitoring progress towards goal achievment and taking
corrective action when progress isn't being made. set standards to achieve goals, compare
actual performance to standards, make changes to return performance to those stanards.
kinds of managers - correct answer ✔✔top managers: Ceo, coo, Cfo, Vp, Corporate heads
middle managers: general mngt, plant mngt, regional manager, divisional manager
First-line managers: Officer manager, shift supervisor, department manager
Team leaders: Team leader, team contact, group facilitator
importance of middle managers - correct answer ✔✔account for 22% difference in
performance across companies, in video game industry three times as important as developers,
making sure the people at the bottom and the top are getting what they need.
first-line managers - correct answer ✔✔manage performance of entry-level employees, do not
supervise other managers. Monitors, teaches, and short term planning. Make schedule and
operating plans, based on intermediate-range plans of middle management.
team leader - correct answer ✔✔no formal supervisor, teams themselves perofrm nearly all of
the functions performed by the first-line managers under traditional hierarchies. Responsibly for
facilitating team activities towards accomplishing a goal. Not responsbile for performance, the
team is.
,Team leader should be at the service of the group. But the team members make the outcome.
Good relationships are crucial, must be well managed by team leaders, who are responsible for
fostering good relationships and addressing problematic ones within their teams.
Team leaders are also responsible for managing external relationships. Team leaders act as the
bridge or liaison between their teams and other teams, departments, and divisions in a
company.
3 major roles of managers - correct answer ✔✔managers fulfill three major roles while
performing their jobs—interpersonal, informational, and decisional. In other words, managers
talk to people, gather and give information, and make decisions.
Most of the time they put out fire.
Interpersonal: Figurehead, leader, liaison
Information: Monitor, disseminator, spokesperson
Decision: Entrepeneur, disturbance handler, resources allocator, negotiator
In fulfilling the interpersonal role of management, managers perform three subroles: - correct
answer ✔✔figurehead, leader, and liaison.
Figurehead role- interpersonal skills of management - correct answer ✔✔managers perform
ceremonial duties like greeting company visitors, speaking at the opening of a new facility, or
representing the company at a community luncheon to support local charities.
leader role- interpersonal skills of management - correct answer ✔✔motivate and encourage
owrkers to accomplish organizational objectives
, Liaison role- interpersonal skills of management - correct answer ✔✔deal with people outside
their units.
Informational role of management - correct answer ✔✔as gathering information by scanning
the business environment and listening to others in face-to-face conversations, processing that
information, and then sharing it with people both inside and outside the company.
monitor role - correct answer ✔✔managers scan their environment for information, actively
contact others for information, and, because of their personal contacts, receive a great deal of
unsolicited information.
Williams, Chuck. MGMT8 (New, Engaging Titles from 4LTR Press) (Page 12). South-Western
College Pub. Kindle Edition.
disseminator role - correct answer ✔✔managers share the information they have collected with
their subordinates and others in the company.
Because of their numerous personal contacts and their access to subordinates, managers are
often hubs for the distribution of critical information.managers distribute information to
employees inside the company
spokesperson role - correct answer ✔✔share information with people outside their
departments or companies.
Managers engage in four decisional subroles - correct answer ✔✔entrepeneur, disturban
handler, resource allocator, and negotiator
entrepeneur role - correct answer ✔✔managers adapts themselves, their subordinates and
their units to change.
QUESTIONS & COMPLETE CORRECT
ANSWERS
Management - correct answer ✔✔Getting work done through others. "My job is to make sure
everybody is enabled to do what they do well." Managers have to be concerned with efficiency
and effectiveness
Management wasn't just about being the boss, making decisions, and telling others what to do.
Managers expectations of what they are doing changed over time. They saw their role as
problem solver and troubleshooter. They are in charge of people development, not production.
Efficiency - correct answer ✔✔getting work done with a minimum of effort, expense, or waste.
Effectiveness - correct answer ✔✔accomplishing tasks that help fulfill organizational objectives
such as customer service and satisfaction.
Fayol Quote - correct answer ✔✔Success of an enterprise generally depends much more on the
administrative ability of its leaders than on their technical ability, considered the founder of the
field of management. Owned a large steel company in the early 1900's.
Four Functions of Management - correct answer ✔✔planning, organizing, leading, controlling
planning - correct answer ✔✔determine organizational goals and a means for achieving them,
one of the best ways to improve performance. "What business are we in?"
organizing - correct answer ✔✔deciding where decisions will be made, who will do what, who
will work fir whom
,leading - correct answer ✔✔inspiring and motivating workers to work hard to achieve
organizational goals
controlling - correct answer ✔✔monitoring progress towards goal achievment and taking
corrective action when progress isn't being made. set standards to achieve goals, compare
actual performance to standards, make changes to return performance to those stanards.
kinds of managers - correct answer ✔✔top managers: Ceo, coo, Cfo, Vp, Corporate heads
middle managers: general mngt, plant mngt, regional manager, divisional manager
First-line managers: Officer manager, shift supervisor, department manager
Team leaders: Team leader, team contact, group facilitator
importance of middle managers - correct answer ✔✔account for 22% difference in
performance across companies, in video game industry three times as important as developers,
making sure the people at the bottom and the top are getting what they need.
first-line managers - correct answer ✔✔manage performance of entry-level employees, do not
supervise other managers. Monitors, teaches, and short term planning. Make schedule and
operating plans, based on intermediate-range plans of middle management.
team leader - correct answer ✔✔no formal supervisor, teams themselves perofrm nearly all of
the functions performed by the first-line managers under traditional hierarchies. Responsibly for
facilitating team activities towards accomplishing a goal. Not responsbile for performance, the
team is.
,Team leader should be at the service of the group. But the team members make the outcome.
Good relationships are crucial, must be well managed by team leaders, who are responsible for
fostering good relationships and addressing problematic ones within their teams.
Team leaders are also responsible for managing external relationships. Team leaders act as the
bridge or liaison between their teams and other teams, departments, and divisions in a
company.
3 major roles of managers - correct answer ✔✔managers fulfill three major roles while
performing their jobs—interpersonal, informational, and decisional. In other words, managers
talk to people, gather and give information, and make decisions.
Most of the time they put out fire.
Interpersonal: Figurehead, leader, liaison
Information: Monitor, disseminator, spokesperson
Decision: Entrepeneur, disturbance handler, resources allocator, negotiator
In fulfilling the interpersonal role of management, managers perform three subroles: - correct
answer ✔✔figurehead, leader, and liaison.
Figurehead role- interpersonal skills of management - correct answer ✔✔managers perform
ceremonial duties like greeting company visitors, speaking at the opening of a new facility, or
representing the company at a community luncheon to support local charities.
leader role- interpersonal skills of management - correct answer ✔✔motivate and encourage
owrkers to accomplish organizational objectives
, Liaison role- interpersonal skills of management - correct answer ✔✔deal with people outside
their units.
Informational role of management - correct answer ✔✔as gathering information by scanning
the business environment and listening to others in face-to-face conversations, processing that
information, and then sharing it with people both inside and outside the company.
monitor role - correct answer ✔✔managers scan their environment for information, actively
contact others for information, and, because of their personal contacts, receive a great deal of
unsolicited information.
Williams, Chuck. MGMT8 (New, Engaging Titles from 4LTR Press) (Page 12). South-Western
College Pub. Kindle Edition.
disseminator role - correct answer ✔✔managers share the information they have collected with
their subordinates and others in the company.
Because of their numerous personal contacts and their access to subordinates, managers are
often hubs for the distribution of critical information.managers distribute information to
employees inside the company
spokesperson role - correct answer ✔✔share information with people outside their
departments or companies.
Managers engage in four decisional subroles - correct answer ✔✔entrepeneur, disturban
handler, resource allocator, and negotiator
entrepeneur role - correct answer ✔✔managers adapts themselves, their subordinates and
their units to change.
