Zendesk UPDATED ACTUAL Questions and CORRECT Answers

Zendesk UPDATED ACTUAL Questions and CORRECT Answers

Analytics and reporting tool for customer service data.

Zendesk Explore Features: Pre-built dashboards for customer metrics, Cus-
tomizable reports and KPIs, Data integration from multiple
channels, Performance benchmarking.
Unified ticketing system for managing customer interac-
tions across email, chat, social media, phone, and mes-
saging apps.
Zendesk Support Suite (Core Customer Service Solutions)
Features: Omni channel communication, SLA (Service Lev-
el Agreement) management, Macros for repetitive tasks,
Advanced workflow automation.
Live chat solution for real-time customer support.

Zendesk Chat (Core Customer Service Solutions) Features: Chatbots for automated responses, Proactive
messaging to engage visitors, Chat triggers for prede-
fined actions, Chat analytics and monitoring.
Cloud-based call center software.

Zendesk Talk (Core Customer Service Solutions) Features: IVR (Interactive Voice Response), Call routing
and queuing, Voicemail and call recording, Real-time call
monitoring and analytics.
Knowledge management system for creating self-service
portals.
Zendesk Guide (Core Customer Service Solutions)
Features: FAQ and help center creation, AI-powered sug-
gestions for knowledge base articles, Content insights for
optimization, Multi-language support.

Sales CRM and automation software.
Zendesk Sell (Core Customer Service Solutions)
Features: Pipeline management, Email tracking and call