ZENDESK UPDATED ACTUAL Questions and CORRECT Answers
Any customer service interaction is more likely to drive
4x
disloyalty, than loyalty.
70% Support makes up of Zendesk's revenue.
of most innovative companies use Zendesk Sup-
75%
port.
-lack of agent knowledge/power/insight
What are the 3 reasons why most companies are unable
-complex or outdated existing systems
to provide great customer support?
-unproductive agents
1 thing Zendesk does to address how customers can pro-
-reduce customer effort
vide better support (1/3)
1 thing Zendesk does to address how customers can pro-
-reduce agent effort
vide better support (2/3)
1 thing Zendesk does to address how customers can pro-
-innovate and scale to stay ahead
vide better support (3/3)
-Answer Bot
-Embeddables 3 Product(s)/features that help reduce customer effort
-Ticket Forms
-Macros
-Knowledge Capture 3 Products/Features that help reduce agent effort
-Pathfinder
95% Our average CSAT is .
Essential, Team, Pro, Enterprise, Elite Name our 5 Support plans.
Insights (daily), SLAs, Business Hours Features that you get with Professional but not Team
agreed upon measures of the average response and res-
olution times that your support team delivers to your cus-
SLA's - Service Level Agreements
tomers. Providing support based on service-levels ensures
that you're delivering measured and predictable service.
Business Hours
Any customer service interaction is more likely to drive
4x
disloyalty, than loyalty.
70% Support makes up of Zendesk's revenue.
of most innovative companies use Zendesk Sup-
75%
port.
-lack of agent knowledge/power/insight
What are the 3 reasons why most companies are unable
-complex or outdated existing systems
to provide great customer support?
-unproductive agents
1 thing Zendesk does to address how customers can pro-
-reduce customer effort
vide better support (1/3)
1 thing Zendesk does to address how customers can pro-
-reduce agent effort
vide better support (2/3)
1 thing Zendesk does to address how customers can pro-
-innovate and scale to stay ahead
vide better support (3/3)
-Answer Bot
-Embeddables 3 Product(s)/features that help reduce customer effort
-Ticket Forms
-Macros
-Knowledge Capture 3 Products/Features that help reduce agent effort
-Pathfinder
95% Our average CSAT is .
Essential, Team, Pro, Enterprise, Elite Name our 5 Support plans.
Insights (daily), SLAs, Business Hours Features that you get with Professional but not Team
agreed upon measures of the average response and res-
olution times that your support team delivers to your cus-
SLA's - Service Level Agreements
tomers. Providing support based on service-levels ensures
that you're delivering measured and predictable service.
Business Hours
