9/28/25, 12:25 AM CAM Certified Apartment Manager Exam fully solved & updated 2025-2026(latest version verified for accuracy) (Questions + Answ…
CAM Certified Apartment Manager Exam fully
solved & updated 2025-2026(latest version
verified for accuracy) (Questions + Answers)
Solved 100% Correct!!
Save
Terms in this set (50)
• Communication
What are the three keys to
• Attitude
good customer service?
• Relationships
What is the cost of • The cost of turnover is generally more then 1-2
turnover when a resident months rent per
leaves a community? move out.
• Express a genuine interest in the other person.
• Be genuinely friendly
What are the 5 techniques
• Create physical rapport
to building rapport?
• Be an active listener
• Seek agreement
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,9/28/25, 12:25 AM CAM Certified Apartment Manager Exam fully solved & updated 2025-2026(latest version verified for accuracy) (Questions + Answ…
• Know it's all right to notice the cultural differences
between people
• Resist the temptation to stereotype
• Do not lump groups together
• A foreign accent does not indicate the speaker is
uneducated or
What are the 10
cannot understand you.
techniques for dealing
• Non-native speaker of English may sound rude and
with people from different
demanding
cultures?
when they do not intend to
• Choose your vocabulary carefully
• Avoid negative phrasing
• Watch for signs that you have not been understood
• Participate in the communication process
• Take time to build relationships slowly
• Building relationships with residents' results in high
Explain the benefit of occupancy
building relationships with rates. When residents feel connected to the
residents. community, they are
less likely to move.
Who should complete an • The application is completed by the prospective
application? resident.
• FCRA protects the privacy and insures the accuracy
of consumer
report information and guarantees that the
Explain the effects of the
information supplied by
Fair Credit Reporting Act
consumer reporting agencies is as accurate as
(FCRA) and Fair and
possible.
Accurate Credit
• FACTA reauthorizes FCRA and addresses consumer
Transaction Act (FACTA)
concerns
on the applicant screening
about identity theft and gives consumers the right to
process.
limit how
businesses can use their non-public personal
information.
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, 9/28/25, 12:25 AM CAM Certified Apartment Manager Exam fully solved & updated 2025-2026(latest version verified for accuracy) (Questions + Answ…
• Approved - send an approval letter, and notify the
person by
telephone.
• Approved with conditions - send an approval letter
explaining the
conditions of the approval, and immediately
What are the three telephone the person
possible outcomes of the to explain the status of his or her application.
screening process and • Denied - call the applicant to let him or her know the
how is status of the
each handled? application, and immediately send a denial letter that
includes the
contact information (name, address and phone
number) for the
credit reporting agency (CRA) that provided the
adverse credit
information.
What are considered to • Most recent year's tax record
be acceptable sources of • Three (3) most recent bank statements
documentation to use for • Most recent pay stubs
income verification?
A lease is a legally enforceable contract that grants a
resident the
rights and responsibilities of possession and use of an
Define a lease apartment
for a specified period of time. It is often referred to as
a rental
agreement.
• Studies have shown that service technicians waste
up to 2 hours
What are the benefits of each day deciphering incomplete work orders.
training the staff on taking Completing service
service orders? requests result in resident satisfaction and increase in
Net
Operating Income (NOI).
https://quizlet.com/1083552028/cam-certified-apartment-manager-exam-fully-solved-updated-2025-2026latest-version-verified-for-accuracy-question… 3/16
CAM Certified Apartment Manager Exam fully
solved & updated 2025-2026(latest version
verified for accuracy) (Questions + Answers)
Solved 100% Correct!!
Save
Terms in this set (50)
• Communication
What are the three keys to
• Attitude
good customer service?
• Relationships
What is the cost of • The cost of turnover is generally more then 1-2
turnover when a resident months rent per
leaves a community? move out.
• Express a genuine interest in the other person.
• Be genuinely friendly
What are the 5 techniques
• Create physical rapport
to building rapport?
• Be an active listener
• Seek agreement
https://quizlet.com/1083552028/cam-certified-apartment-manager-exam-fully-solved-updated-2025-2026latest-version-verified-for-accuracy-question… 1/16
,9/28/25, 12:25 AM CAM Certified Apartment Manager Exam fully solved & updated 2025-2026(latest version verified for accuracy) (Questions + Answ…
• Know it's all right to notice the cultural differences
between people
• Resist the temptation to stereotype
• Do not lump groups together
• A foreign accent does not indicate the speaker is
uneducated or
What are the 10
cannot understand you.
techniques for dealing
• Non-native speaker of English may sound rude and
with people from different
demanding
cultures?
when they do not intend to
• Choose your vocabulary carefully
• Avoid negative phrasing
• Watch for signs that you have not been understood
• Participate in the communication process
• Take time to build relationships slowly
• Building relationships with residents' results in high
Explain the benefit of occupancy
building relationships with rates. When residents feel connected to the
residents. community, they are
less likely to move.
Who should complete an • The application is completed by the prospective
application? resident.
• FCRA protects the privacy and insures the accuracy
of consumer
report information and guarantees that the
Explain the effects of the
information supplied by
Fair Credit Reporting Act
consumer reporting agencies is as accurate as
(FCRA) and Fair and
possible.
Accurate Credit
• FACTA reauthorizes FCRA and addresses consumer
Transaction Act (FACTA)
concerns
on the applicant screening
about identity theft and gives consumers the right to
process.
limit how
businesses can use their non-public personal
information.
https://quizlet.com/1083552028/cam-certified-apartment-manager-exam-fully-solved-updated-2025-2026latest-version-verified-for-accuracy-question… 2/16
, 9/28/25, 12:25 AM CAM Certified Apartment Manager Exam fully solved & updated 2025-2026(latest version verified for accuracy) (Questions + Answ…
• Approved - send an approval letter, and notify the
person by
telephone.
• Approved with conditions - send an approval letter
explaining the
conditions of the approval, and immediately
What are the three telephone the person
possible outcomes of the to explain the status of his or her application.
screening process and • Denied - call the applicant to let him or her know the
how is status of the
each handled? application, and immediately send a denial letter that
includes the
contact information (name, address and phone
number) for the
credit reporting agency (CRA) that provided the
adverse credit
information.
What are considered to • Most recent year's tax record
be acceptable sources of • Three (3) most recent bank statements
documentation to use for • Most recent pay stubs
income verification?
A lease is a legally enforceable contract that grants a
resident the
rights and responsibilities of possession and use of an
Define a lease apartment
for a specified period of time. It is often referred to as
a rental
agreement.
• Studies have shown that service technicians waste
up to 2 hours
What are the benefits of each day deciphering incomplete work orders.
training the staff on taking Completing service
service orders? requests result in resident satisfaction and increase in
Net
Operating Income (NOI).
https://quizlet.com/1083552028/cam-certified-apartment-manager-exam-fully-solved-updated-2025-2026latest-version-verified-for-accuracy-question… 3/16
