SOLUTION MANUAL FOR
D E DE
ManagingDEaDEGlobalDEWorkforceDE4thDEEditionDEByDECharlesDEVance,DEYongsunDEPaik,DEFabianDEJin
taeDEFroese,DETorbenDEAndersen
Chapter 1-11
DE
CHAPTER 1 INTRODU DE DE
CTION AND OVERVIEW
DE DE
LECTUREDENOTES
ThisDEintroductoryDEchapterDEexaminesDEtheDEmanyDEdifferentDEexternalDEglobalDEandDElocalDEcontext
ualDEfactorsDEthatDEmayDEinfluenceDEkeyDEinternalDEcompanyDEfactors,DEwhichDEinDEturnDEdetermineDEg
lobalDEworkforceDEmanagement.DEKeyDEperspectivesDEthatDEappearDEthroughoutDEtheDEtextDEforDEunders
tandingDEeffectiveDEglobalDEworkforceDEmanagementDEareDEalsoDEdiscussed.
LEARNINGDEOBJECTIVES
• IdentifyDEimportantDEfactorsDEinDEtheDEexternalDEglobalDEmarketDEconte
xtDEthatDEcanDEinfluenceDEglobalDEworkforceDEconditionsDEandDEcompanyD
EmanagementDEpractices;
• DiscussDEimportantDEfactorsDEwithinDEtheDEorganizationDEthatDEcanDEinfl
uenceDEworkforceDEconditionsDEandDEcompanyDEmanagementDEpractices
;
• UnderstandDEtheDEvalueDEofDEaDEtalentDEmanagementDEperspective,DEincl
usiveDEofDEallDEwhoDEcontributeDEtoDEanDEorganization’sDEsuccess;
• DiscussDEapplicationsDEofDEcareerDEmanagementDEandDEpersonalDEresponsibilityDEinDE
globalDEworkforceDEmanagement;
• UnderstandDEtheDEroleDEofDEtheDEHumanDEResourceDEfunctionDEinDEeffectiveDEcorporateDEgov
ernanceDEandDEsustainability;
• DescribeDEpotentialDEbenefitsDEofDEglobalizationDEforDEall;
• UnderstandDEtheDEongoingDEchallengeDEofDEmanagingDEourDEglobalDEwork
forceDEwithinDEtheDEchangingDEforcesDEofDEconvergenceDEversusDEdiverge
nce.
I. INTRODUCTION
A. Today’sDEburgeoningDEgrowthDEofDEbusinessDEonDEaDEglobalDEscaleDE(bothDEhomeDEandDEabr
oad)DEhasDEsignificantDEchallengesDEassociatedDEwithDEtheDEacquisition,DEdeployment,DEandD
EmanagementDEofDElabor.
B. CriticalDEtoDEtheDEsuccessDEofDEallDEorganizations,DEbothDEprofitDEandDEnonprofit,DEinDEourDEinc
reasinglyDEglobalDEmarketplaceDEisDEtheDEabilityDEtoDEplanDEfor,DEattract,DEdevelop,DEandDEret
ainDEcapableDEandDEcommittedDEemployees,DEwhetherDEthoseDEemployeesDEareDEatDEhomeDEo
rDEabroad.
C. CompetenceDEinDEworkforceDEmanagementDEshouldDEnotDEbeDErestrictedDEtoDEthoseDEindividu
alsDEwhoDEspecializeDEinDEhumanDEresources,DEbutDEshouldDEbeDEaDEtopDEpriorityDEforDEeveryDEe
xecutive,DEmanager,DEandDEbusinessDEprofessional.
D. TheDEchallengeDEofDEeffectivelyDEmanagingDEhumanDEresourcesDEtoDEachieveDEorganiza
tionalDEstrategicDEobjectivesDEonlyDEincreasesDEinDEscopeDEandDEcomplexityDEwithDEtheDEi
,ntroductionDEof
, multipleDEcultures,DEdifferingDEnationalDEpracticesDEandDEregulations,DEandDEphysicalDEdistance
sDEinvolvedDEwithDEglobalDEcommerce.
II. GLOBALDEMARKETDECONTEXTDE(EXTERNALDEFACTORS)
CompanyDEleadersDEendeavorDEtoDEmanageDEtheirDEorganizationsDEwithinDEaDEgrowingDEglobalDEmark
etDEcontext,DEwithDErapidlyDEchangingDEsocial,DEpolitical,DEeconomic,DEandDEtechnologicalDEforces.DEKe
yDEexternalDEfactorsDEinfluencingDEtheDEeffectiveDEmanagementDEofDEhumanDEresourcesDEcanDEdifferDEd
ramaticallyDEfromDEoneDElocalDEcontextDEtoDEanother.
A. PhysicalDEenvironment
FirstDEandDEforemost,DEtheDEGlobalDECOVID-
19DEpandemicDEhasDEbeenDEtheDEmostDEprominentDErecentDEfactorDEinDEourDEphysicalDEenvironmentDEaff
ectingDEeachDEofDEusDEpersonallyDEasDEwellDEasDEoverallDEworkforceDEmanagementDEpolicyDEandDEpract
iceDEhasDEbeenDEtheDEglobalDECOVID-
19DEpandemic.DETheDEpandemicDEdramaticallyDEchangedDEtheDEnatureDEandDEfrequencyDEofDEworkforc
eDEinteraction,DEencouragingDEmoreDEdistant/remoteDEandDEvirtualDEworkingDEarrangements.
Second,DEtheDEincreasedDEawarenessDEofDEglobalDEwarmingDEandDEassociatedDEclimateDEchangeDEund
erDEtheDEbroaderDEmanagerialDEphilosophyDEofDEsustainabilityDEisDEhavingDEaDEmajorDEimpactDEonDEw
orkforceDEmanagement.DEManyDEorganizationsDEareDEencouragingDEtheDEuseDEofDEvirtualDEmeetingDEte
chnologiesDEsuchDEasDEZoomDEandDEMicrosoftDETeamsDEtoDEreduceDEtheDEcostDEandDEenergyDEuseDEinDE
employees’DEdomesticDEandDEinternationalDEtravel,DEandDEtheDEfirstDEexperimentsDEwithDEvirtualDEreal
ityDEmeetings.DERemoteDEworkingDEarrangementsDEthatDEhaveDEbenefittedDEfromDEonlineDEtechnologi
calDEadvancementsDEareDEalsoDEbeingDEemployedDEtoDEeaseDEphysicalDEcommutingDEchallengesDEinDEl
argeDEmetropolitanDEareas.
B. Economy
AsDElocal,DEnational,DEregional,DEandDEglobalDEeconomicDEstrengthDEcanDEhaveDEaDEgreatDEinfluenceDEon
DEbusinessDEactivity,DEeconomicDEconditionsDEcanDEinDEturnDEgreatlyDEaffectDEworkforceDEdecisionsDEf
orDEcarryingDEoutDEbusinessDEactivity.DEWhereDEanDEeconomyDEisDEperceivedDEasDEweak,DEcompanyDEgr
owthDEplansDEmayDEbeDEputDEonDEhold,DEalongDEwithDEaDEfreezeDEinDEhiringDEnewDEregularDEemployeesDE
andDEaDEgreaterDEemphasisDEonDEusingDEtemporaryDEemployees.DEWhereDEregionsDEmayDEdifferDEinDEthe
irDEeconomicDEfavorability,DEMNCsDEmayDEshiftDEtheirDEbusinessDEactivityDEfocusDEtoDEgainDEtheDEgreat
estDEbenefitDEforDEtheDEcompany,DEthusDEplacingDEdifferingDEworkforceDEdemandsDEinDEdifferentDEregi
ons.DEExchangeDEratesDEacrossDEtheDEfinancialDEmarketsDEofDEtheDEglobalDEeconomyDEcanDEaffectDEhum
anDEresourceDEarrangementsDEtoDEaDEsignificantDEdegree.
C. SocialDEPreferences
ThisDEfactorDEisDEmadeDEupDEofDEtheDEbroadDEsetDEofDEculture-
basedDEbeliefs,DEvalues,DEnorms,DEcustoms,DEattitudes,DEandDEexpectationsDEheldDEbyDEgroups,DEcomm
unities,DEandDEsocieties.DESocialDEpreferencesDEareDEalsoDEgreatlyDEinfluencedDEby:
• communicationsDEtechnologies,DEsuchDEasDEtheDEInternet,DEthatDEincreaseDEwidespreadDEaware
nessDEofDEnewDEissues,DEopportunities,DEandDEsocialDEmodelsDE(e.g.,DECSR,DEbasicDEhumanDErig
hts,DEetc.),DErapidlyDEchangingDEtraditionalDEnormsDEandDEexpectations.
• otherDEexternalDEfactors,DEsuchDEasDEgovernmentDElawsDEandDEregulationsDEagainstDEwo
rkplaceDEdiscrimination.
, • growingDEglobalDEsocialDEexpectationDEsupportingDEnationalism,DEwhereDEnationalDEinteres
tsDEareDEplacedDEaheadDEofDEthoseDEofDEotherDEcountriesDEorDEmultinationalDEcooperativeDEe
fforts.
D E DE
ManagingDEaDEGlobalDEWorkforceDE4thDEEditionDEByDECharlesDEVance,DEYongsunDEPaik,DEFabianDEJin
taeDEFroese,DETorbenDEAndersen
Chapter 1-11
DE
CHAPTER 1 INTRODU DE DE
CTION AND OVERVIEW
DE DE
LECTUREDENOTES
ThisDEintroductoryDEchapterDEexaminesDEtheDEmanyDEdifferentDEexternalDEglobalDEandDElocalDEcontext
ualDEfactorsDEthatDEmayDEinfluenceDEkeyDEinternalDEcompanyDEfactors,DEwhichDEinDEturnDEdetermineDEg
lobalDEworkforceDEmanagement.DEKeyDEperspectivesDEthatDEappearDEthroughoutDEtheDEtextDEforDEunders
tandingDEeffectiveDEglobalDEworkforceDEmanagementDEareDEalsoDEdiscussed.
LEARNINGDEOBJECTIVES
• IdentifyDEimportantDEfactorsDEinDEtheDEexternalDEglobalDEmarketDEconte
xtDEthatDEcanDEinfluenceDEglobalDEworkforceDEconditionsDEandDEcompanyD
EmanagementDEpractices;
• DiscussDEimportantDEfactorsDEwithinDEtheDEorganizationDEthatDEcanDEinfl
uenceDEworkforceDEconditionsDEandDEcompanyDEmanagementDEpractices
;
• UnderstandDEtheDEvalueDEofDEaDEtalentDEmanagementDEperspective,DEincl
usiveDEofDEallDEwhoDEcontributeDEtoDEanDEorganization’sDEsuccess;
• DiscussDEapplicationsDEofDEcareerDEmanagementDEandDEpersonalDEresponsibilityDEinDE
globalDEworkforceDEmanagement;
• UnderstandDEtheDEroleDEofDEtheDEHumanDEResourceDEfunctionDEinDEeffectiveDEcorporateDEgov
ernanceDEandDEsustainability;
• DescribeDEpotentialDEbenefitsDEofDEglobalizationDEforDEall;
• UnderstandDEtheDEongoingDEchallengeDEofDEmanagingDEourDEglobalDEwork
forceDEwithinDEtheDEchangingDEforcesDEofDEconvergenceDEversusDEdiverge
nce.
I. INTRODUCTION
A. Today’sDEburgeoningDEgrowthDEofDEbusinessDEonDEaDEglobalDEscaleDE(bothDEhomeDEandDEabr
oad)DEhasDEsignificantDEchallengesDEassociatedDEwithDEtheDEacquisition,DEdeployment,DEandD
EmanagementDEofDElabor.
B. CriticalDEtoDEtheDEsuccessDEofDEallDEorganizations,DEbothDEprofitDEandDEnonprofit,DEinDEourDEinc
reasinglyDEglobalDEmarketplaceDEisDEtheDEabilityDEtoDEplanDEfor,DEattract,DEdevelop,DEandDEret
ainDEcapableDEandDEcommittedDEemployees,DEwhetherDEthoseDEemployeesDEareDEatDEhomeDEo
rDEabroad.
C. CompetenceDEinDEworkforceDEmanagementDEshouldDEnotDEbeDErestrictedDEtoDEthoseDEindividu
alsDEwhoDEspecializeDEinDEhumanDEresources,DEbutDEshouldDEbeDEaDEtopDEpriorityDEforDEeveryDEe
xecutive,DEmanager,DEandDEbusinessDEprofessional.
D. TheDEchallengeDEofDEeffectivelyDEmanagingDEhumanDEresourcesDEtoDEachieveDEorganiza
tionalDEstrategicDEobjectivesDEonlyDEincreasesDEinDEscopeDEandDEcomplexityDEwithDEtheDEi
,ntroductionDEof
, multipleDEcultures,DEdifferingDEnationalDEpracticesDEandDEregulations,DEandDEphysicalDEdistance
sDEinvolvedDEwithDEglobalDEcommerce.
II. GLOBALDEMARKETDECONTEXTDE(EXTERNALDEFACTORS)
CompanyDEleadersDEendeavorDEtoDEmanageDEtheirDEorganizationsDEwithinDEaDEgrowingDEglobalDEmark
etDEcontext,DEwithDErapidlyDEchangingDEsocial,DEpolitical,DEeconomic,DEandDEtechnologicalDEforces.DEKe
yDEexternalDEfactorsDEinfluencingDEtheDEeffectiveDEmanagementDEofDEhumanDEresourcesDEcanDEdifferDEd
ramaticallyDEfromDEoneDElocalDEcontextDEtoDEanother.
A. PhysicalDEenvironment
FirstDEandDEforemost,DEtheDEGlobalDECOVID-
19DEpandemicDEhasDEbeenDEtheDEmostDEprominentDErecentDEfactorDEinDEourDEphysicalDEenvironmentDEaff
ectingDEeachDEofDEusDEpersonallyDEasDEwellDEasDEoverallDEworkforceDEmanagementDEpolicyDEandDEpract
iceDEhasDEbeenDEtheDEglobalDECOVID-
19DEpandemic.DETheDEpandemicDEdramaticallyDEchangedDEtheDEnatureDEandDEfrequencyDEofDEworkforc
eDEinteraction,DEencouragingDEmoreDEdistant/remoteDEandDEvirtualDEworkingDEarrangements.
Second,DEtheDEincreasedDEawarenessDEofDEglobalDEwarmingDEandDEassociatedDEclimateDEchangeDEund
erDEtheDEbroaderDEmanagerialDEphilosophyDEofDEsustainabilityDEisDEhavingDEaDEmajorDEimpactDEonDEw
orkforceDEmanagement.DEManyDEorganizationsDEareDEencouragingDEtheDEuseDEofDEvirtualDEmeetingDEte
chnologiesDEsuchDEasDEZoomDEandDEMicrosoftDETeamsDEtoDEreduceDEtheDEcostDEandDEenergyDEuseDEinDE
employees’DEdomesticDEandDEinternationalDEtravel,DEandDEtheDEfirstDEexperimentsDEwithDEvirtualDEreal
ityDEmeetings.DERemoteDEworkingDEarrangementsDEthatDEhaveDEbenefittedDEfromDEonlineDEtechnologi
calDEadvancementsDEareDEalsoDEbeingDEemployedDEtoDEeaseDEphysicalDEcommutingDEchallengesDEinDEl
argeDEmetropolitanDEareas.
B. Economy
AsDElocal,DEnational,DEregional,DEandDEglobalDEeconomicDEstrengthDEcanDEhaveDEaDEgreatDEinfluenceDEon
DEbusinessDEactivity,DEeconomicDEconditionsDEcanDEinDEturnDEgreatlyDEaffectDEworkforceDEdecisionsDEf
orDEcarryingDEoutDEbusinessDEactivity.DEWhereDEanDEeconomyDEisDEperceivedDEasDEweak,DEcompanyDEgr
owthDEplansDEmayDEbeDEputDEonDEhold,DEalongDEwithDEaDEfreezeDEinDEhiringDEnewDEregularDEemployeesDE
andDEaDEgreaterDEemphasisDEonDEusingDEtemporaryDEemployees.DEWhereDEregionsDEmayDEdifferDEinDEthe
irDEeconomicDEfavorability,DEMNCsDEmayDEshiftDEtheirDEbusinessDEactivityDEfocusDEtoDEgainDEtheDEgreat
estDEbenefitDEforDEtheDEcompany,DEthusDEplacingDEdifferingDEworkforceDEdemandsDEinDEdifferentDEregi
ons.DEExchangeDEratesDEacrossDEtheDEfinancialDEmarketsDEofDEtheDEglobalDEeconomyDEcanDEaffectDEhum
anDEresourceDEarrangementsDEtoDEaDEsignificantDEdegree.
C. SocialDEPreferences
ThisDEfactorDEisDEmadeDEupDEofDEtheDEbroadDEsetDEofDEculture-
basedDEbeliefs,DEvalues,DEnorms,DEcustoms,DEattitudes,DEandDEexpectationsDEheldDEbyDEgroups,DEcomm
unities,DEandDEsocieties.DESocialDEpreferencesDEareDEalsoDEgreatlyDEinfluencedDEby:
• communicationsDEtechnologies,DEsuchDEasDEtheDEInternet,DEthatDEincreaseDEwidespreadDEaware
nessDEofDEnewDEissues,DEopportunities,DEandDEsocialDEmodelsDE(e.g.,DECSR,DEbasicDEhumanDErig
hts,DEetc.),DErapidlyDEchangingDEtraditionalDEnormsDEandDEexpectations.
• otherDEexternalDEfactors,DEsuchDEasDEgovernmentDElawsDEandDEregulationsDEagainstDEwo
rkplaceDEdiscrimination.
, • growingDEglobalDEsocialDEexpectationDEsupportingDEnationalism,DEwhereDEnationalDEinteres
tsDEareDEplacedDEaheadDEofDEthoseDEofDEotherDEcountriesDEorDEmultinationalDEcooperativeDEe
fforts.