HROB 2090 final exam questions and
answers24
The text pointed out a quality that was 1) useful for overcoming resistance to change and 2) a
common characteristic of idea or project champions. What is this quality? - ANSWERS -
Transformational leadership
Although job enrichment was successfully implemented in a firm's Toronto plant, managers of
the plants in San Diego, Tulsa, and Pittsburgh chose not to enrich jobs. This is a problem of
________ change. - ANSWERS -diffusion
Compared to team building, survey feedback places ________ emphasis on the collection of
valid data and ________ emphasis on the interpersonal processes of specific work teams. -
ANSWERS -more; less
as morale or satisfaction among employees increases in an organization, overall performance
almost always rises t/f - ANSWERS -false
when people work together in groups, productivity is (at least) equal to the sum of individual
contributions t/f - ANSWERS -false
most individuals do their best work under conditions of high stress t/f - ANSWERS -false
specific goals make people nervous, people work better when asked to do their best t/f -
ANSWERS -false
Susan works in a daycare center. One day her co-worker, Stewart observes Susan ignoring a
crying child. Most employees respond to a crying child immediately because it is company
,policy. Stewart recalls that Susan often doesn't abide by company policies and he recalls seeing
Susan respond slowly to crying children in the past. Which of the following would Stewart likely
think? - ANSWERS -Susan is neglecting her responsibilities -- she doesn't care about the child.
consensus is low, consistency is high, and distinctiveness is low. Therefore, you would likely
make an internal attribution
Victor Lee, the production manager with Alpha Electronics, has lunch with Lisa Alfredo, the
marketing manager. The topics of conversation range from personal family matters to issues of
concern in their respective departments at Alpha. According to Mintzberg, these managers are
performing the role of - ANSWERS -liaison.
Which of the following statements is false?
- The field of organizational behaviour is concerned with the impact of culture on organizations.
- "Organizational behaviour" refers to both the behaviour and attitudes of organizational
members.
- If we can accurately predict organizational behaviour, then we can explain the reason for the
behaviour.
- The field of organizational behaviour is concerned with both formal and informal groups in
organizations.
- The field of organizational behaviour is concerned with determining the most effective
structure for organizations. - ANSWERS -If we can accurately predict organizational behaviour,
then we can explain the reason for the behaviour.
When we say that the effectiveness of a particular leadership style is contingent upon certain
factors we mean that - ANSWERS -the effectiveness of the leadership style depends on what
these factors are.
When we say that organizations are social inventions we mean that - ANSWERS -organizations
don't exist without members.
, If an organization wants to improve its flexibility, what should it do? - ANSWERS -train workers
on all of its equipment
Organizational survival is often dependent on how well the organization can adapt. Which of the
following behaviours on the part of individuals is necessary for the organization to survive? -
ANSWERS -(Being innovative.
Being motivated to join and remain with the organization.
Performing their work in terms of productivity, quality, and service.
Being flexible.)
All of the above are correct.
Which statement reflects a recognition of contingencies? - ANSWERS -"We pay labourers by the
hour and machinists with a piece rate system."
A large Canadian corporation has recently merged with a French company. Which of the
following is least likely to be related to the field of organizational behaviour? - ANSWERS -The
legal restrictions pertaining to share ownership in the newly merged company.
Jane is an HR manager at an auto manufacturing firm. She is having a problem with turnover.
Jane knows that one of the company's competitors recently implemented a strategy to reduce
turnover, and was successful. Which of the following actions should Jane take if she was
practicing EBM? - ANSWERS -b and c are correct
(she should examine the cause of her turnover problem
she should look to the research to identify potential solutions to turnover)
To obtain the best compromise between the speed of acquisition of a desired response and
resistance to its extinction, which reinforcement strategy should be used in training? (In other
words, how do we get the fastest learning combined with the strongest resistance to
extinction?) - ANSWERS -Begin with immediate and continuous reinforcement and gradually go
to delayed and partial reinforcement.
answers24
The text pointed out a quality that was 1) useful for overcoming resistance to change and 2) a
common characteristic of idea or project champions. What is this quality? - ANSWERS -
Transformational leadership
Although job enrichment was successfully implemented in a firm's Toronto plant, managers of
the plants in San Diego, Tulsa, and Pittsburgh chose not to enrich jobs. This is a problem of
________ change. - ANSWERS -diffusion
Compared to team building, survey feedback places ________ emphasis on the collection of
valid data and ________ emphasis on the interpersonal processes of specific work teams. -
ANSWERS -more; less
as morale or satisfaction among employees increases in an organization, overall performance
almost always rises t/f - ANSWERS -false
when people work together in groups, productivity is (at least) equal to the sum of individual
contributions t/f - ANSWERS -false
most individuals do their best work under conditions of high stress t/f - ANSWERS -false
specific goals make people nervous, people work better when asked to do their best t/f -
ANSWERS -false
Susan works in a daycare center. One day her co-worker, Stewart observes Susan ignoring a
crying child. Most employees respond to a crying child immediately because it is company
,policy. Stewart recalls that Susan often doesn't abide by company policies and he recalls seeing
Susan respond slowly to crying children in the past. Which of the following would Stewart likely
think? - ANSWERS -Susan is neglecting her responsibilities -- she doesn't care about the child.
consensus is low, consistency is high, and distinctiveness is low. Therefore, you would likely
make an internal attribution
Victor Lee, the production manager with Alpha Electronics, has lunch with Lisa Alfredo, the
marketing manager. The topics of conversation range from personal family matters to issues of
concern in their respective departments at Alpha. According to Mintzberg, these managers are
performing the role of - ANSWERS -liaison.
Which of the following statements is false?
- The field of organizational behaviour is concerned with the impact of culture on organizations.
- "Organizational behaviour" refers to both the behaviour and attitudes of organizational
members.
- If we can accurately predict organizational behaviour, then we can explain the reason for the
behaviour.
- The field of organizational behaviour is concerned with both formal and informal groups in
organizations.
- The field of organizational behaviour is concerned with determining the most effective
structure for organizations. - ANSWERS -If we can accurately predict organizational behaviour,
then we can explain the reason for the behaviour.
When we say that the effectiveness of a particular leadership style is contingent upon certain
factors we mean that - ANSWERS -the effectiveness of the leadership style depends on what
these factors are.
When we say that organizations are social inventions we mean that - ANSWERS -organizations
don't exist without members.
, If an organization wants to improve its flexibility, what should it do? - ANSWERS -train workers
on all of its equipment
Organizational survival is often dependent on how well the organization can adapt. Which of the
following behaviours on the part of individuals is necessary for the organization to survive? -
ANSWERS -(Being innovative.
Being motivated to join and remain with the organization.
Performing their work in terms of productivity, quality, and service.
Being flexible.)
All of the above are correct.
Which statement reflects a recognition of contingencies? - ANSWERS -"We pay labourers by the
hour and machinists with a piece rate system."
A large Canadian corporation has recently merged with a French company. Which of the
following is least likely to be related to the field of organizational behaviour? - ANSWERS -The
legal restrictions pertaining to share ownership in the newly merged company.
Jane is an HR manager at an auto manufacturing firm. She is having a problem with turnover.
Jane knows that one of the company's competitors recently implemented a strategy to reduce
turnover, and was successful. Which of the following actions should Jane take if she was
practicing EBM? - ANSWERS -b and c are correct
(she should examine the cause of her turnover problem
she should look to the research to identify potential solutions to turnover)
To obtain the best compromise between the speed of acquisition of a desired response and
resistance to its extinction, which reinforcement strategy should be used in training? (In other
words, how do we get the fastest learning combined with the strongest resistance to
extinction?) - ANSWERS -Begin with immediate and continuous reinforcement and gradually go
to delayed and partial reinforcement.
