ADP3701
Assignment 05
Semester 2 2025
Due 2025
, ADP3701
Assignment 05
Semester 2 2025
Due 2025
Administrative Practice III (Experiential Training)
QUESTION 1
There are various general skills that are necessary for multicultural communication.
Name each type of multicultural communication and provide an example of each.
Multicultural communication requires individuals to master distinct skills that enable
effective interaction across cultural boundaries. These skills are outlined as follows:
1. Active Listening
Active listening ensures that the communicator attends to verbal and non-verbal
cues with sensitivity. This prevents misunderstandings in cultures where
meanings are implied rather than stated directly.
Example: A South African manager engaging with a Japanese client interprets
long silences as signs of respect, not disinterest.
2. Cultural Awareness
Cultural awareness involves recognizing and respecting the values, traditions,
and practices of diverse groups. It minimizes cultural insensitivity.
Example: A healthcare professional offering dietary advice to Hindu patients
avoids recommending beef products.
3. Empathy
Empathy allows individuals to perceive issues from another culture’s perspective,
thereby building trust and cooperation.
Assignment 05
Semester 2 2025
Due 2025
, ADP3701
Assignment 05
Semester 2 2025
Due 2025
Administrative Practice III (Experiential Training)
QUESTION 1
There are various general skills that are necessary for multicultural communication.
Name each type of multicultural communication and provide an example of each.
Multicultural communication requires individuals to master distinct skills that enable
effective interaction across cultural boundaries. These skills are outlined as follows:
1. Active Listening
Active listening ensures that the communicator attends to verbal and non-verbal
cues with sensitivity. This prevents misunderstandings in cultures where
meanings are implied rather than stated directly.
Example: A South African manager engaging with a Japanese client interprets
long silences as signs of respect, not disinterest.
2. Cultural Awareness
Cultural awareness involves recognizing and respecting the values, traditions,
and practices of diverse groups. It minimizes cultural insensitivity.
Example: A healthcare professional offering dietary advice to Hindu patients
avoids recommending beef products.
3. Empathy
Empathy allows individuals to perceive issues from another culture’s perspective,
thereby building trust and cooperation.
