1
Copyright © 2025 Pearson Education, In
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c.
,Essentials of Organizational Behavior, 16e (Robbins
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) Chapter 1 What Is Organizational Behavior?
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1) The impact of what three areas are investigated in the study of Organizational Behavior?
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A) Profit structure, organizational complexity, and job satisfaction
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B) Individuals, profit structure, and job satisfaction bk bk bk bk bk
C) Individuals, groups, and job satisfaction bk bk bk bk
D) Groups, structure, and profit structure
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E) Individuals, groups, and structure bk bk bk
Answer: E
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Explanation: OB investigates the impact that individuals, groups, and structures have on beh
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avior within organizations.
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Diff: 2 bk
AACSB: Analytical Thinking Qu
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est. Category: Concept
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LO: 1.1 Define organizational behavior (OB).
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2) Which of the following is NOT a core topic of organizational behavior?
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A) Motivation
B) Attitude development bk
C) Conflict
D) Resource allocation bk
E) Work design bk
Answer: D
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Explanation: OB includes the core topics of motivation, leader behavior and power, interper
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sonal communication, group structure and processes, personality, emotions, and values, attitude
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development and perception, change processes, conflict and negotiation, and work design. It
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does not include resource allocation.
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Diff: 2 bk
AACSB: Analytical Thinking Qu
b k bk bk
est. Category: Concept
bk b k
LO: 1.1 Define organizational behavior (OB).
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2
Copyright © 2025 Pearson Education, In
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c.
,3) According to a study by Monster (a global employment company), the number one m
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ost frequently desired skill in applicants was
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A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
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Explanation: Monster mined data from nearly one million market-
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wide job postings to identify skills that were most often sought by employers. At the top of th
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e list was communication skills. This was also reiterated by Jeff Weiner, the CEO of LinkedI
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n.
Diff: 1 bk
AACSB: Analytical Thinking Qu b k bk bk
est. Category: Concept
bk b k
LO: 1.1 Define organizational behavior (OB).
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4) According to a recent large-scale survey, 58% of managers did NOT receive
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A) pay incentives bk
B) training
C) administrative support bk
D) insurance
E) office space bk
Answer: B
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Explanation: Fifty- b k
eight percent of managers reported they had not received any training and 25% admitted they
bk bk bk bk bk bk bk bk bk bk bk bk bk bk bk
were not ready to lead others when they were given the role.
bk bk bk bk bk bk bk bk bk bk bk
Diff: 2 bk
AACSB: Analytical Thinking Qu b k bk bk
est. Category: Concept
bk b k
LO: 1.1 Define organizational behavior (OB).
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5) There is a connection between companies which have
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and their attention to organizational behavior principles.
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A) high turnover rates bk bk
B) specialized technical processes bk bk
C) superior financial performance bk bk
D) long-lasting CEOs bk
E) both high turnover rates and long-
bk bk bk bk bk
lasting CEOs Answer: C bk bk b k
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom
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Video, Google, Facebook, and Southwest Airlines all have incorporated the concepts of organ
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izational behavior and attribute it to their ability to generate high financial outcomes.
bk bk bk bk bk bk bk bk bk bk bk bk
Diff: 2 bk
AACSB: Analytical Thinking Qu b k bk bk
est. Category: Concept
bk b k
LO: 1.1 Define organizational behavior (OB).
bk bk bk bk bk bk
3
Copyright © 2025 Pearson Education, Inbk bk bk bk bk
c.
, 6) is the study of the impact that individuals, groups, and structure have on behavi
bk bk bk bk bk bk bk bk bk bk bk bk bk bk
or within organizations.
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A) Leadership
B) Organizational strategy bk
C) Performance management bk
D) Employee relations bk
E) Organizational behavior bk
Answer: E
bk b k
Explanation: Organizational behavior is the field of study that investigates the impact t
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hat individuals, groups, and structure have on behavior within organizations, for the purp
bk bk bk bk bk bk bk bk bk bk bk bk
ose of applying such knowledge toward improving an organization's effectiveness.
bk bk bk bk bk bk bk bk bk
Diff: 1 bk
AACSB: Analytical Thinking Qu b k bk bk
est. Category: Concept
bk b k
LO: 1.1 Define organizational behavior (OB).
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7) What are the four main activities managers engage in?
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A) Planning, budgeting, networking, hiring bk bk bk
B) Planning, organizing, leading, controlling bk bk bk
C) Controlling, innovating, hiring, quality control bk bk bk bk
D) Monitoring, scheduling, fund raising, leading bk bk bk bk
E) Interpersonal, informational, decisional, planning bk bk bk
Answer: B
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Explanation: Managers' work can be categorized into four different activities: planning, orga
b k bk bk bk bk bk bk bk bk bk bk
nizing, leading, and controlling.
bk bk bk
Diff: 2 bk
AACSB: Analytical Thinking Qu b k bk bk
est. Category: Concept
bk b k
LO: 1.1 Define organizational behavior (OB).
bk bk bk bk bk bk
8) The ultimate goal of organizational behavior is to
bk . bk bk bk bk bk bk bk
A) better understand management bk bk
B) improve an organization's effectiveness bk bk bk
C) balance diversity bk
D) create boilerplates bk
E) replace human resources bk bk
Answer: B
bk b k
Explanation: OB studies the impact individuals, groups, and structure have on an organizatio
b k bk bk bk bk bk bk bk bk bk bk bk
n with the ultimate goal of improving effectiveness.
bk bk bk bk bk bk bk
Diff: 2 bk
AACSB: Analytical Thinking Qu b k bk bk
est. Category: Concept
bk b k
LO: 1.1 Define organizational behavior (OB).
bk bk bk bk bk bk
4
Copyright © 2025 Pearson Education, In bk bk bk bk bk
c.
Copyright © 2025 Pearson Education, In
bk bk bk bk bk
c.
,Essentials of Organizational Behavior, 16e (Robbins
bk bk bk bk bk
) Chapter 1 What Is Organizational Behavior?
bk bk bk bk bk
1) The impact of what three areas are investigated in the study of Organizational Behavior?
bk bk bk bk bk bk bk bk bk bk bk bk bk
A) Profit structure, organizational complexity, and job satisfaction
bk bk bk bk bk bk
B) Individuals, profit structure, and job satisfaction bk bk bk bk bk
C) Individuals, groups, and job satisfaction bk bk bk bk
D) Groups, structure, and profit structure
bk bk bk bk
E) Individuals, groups, and structure bk bk bk
Answer: E
bk b k
Explanation: OB investigates the impact that individuals, groups, and structures have on beh
b k bk bk bk bk bk bk bk bk bk bk bk
avior within organizations.
bk bk
Diff: 2 bk
AACSB: Analytical Thinking Qu
b k bk bk
est. Category: Concept
bk b k
LO: 1.1 Define organizational behavior (OB).
bk bk bk bk bk bk
2) Which of the following is NOT a core topic of organizational behavior?
bk bk bk bk bk bk bk bk bk bk bk
A) Motivation
B) Attitude development bk
C) Conflict
D) Resource allocation bk
E) Work design bk
Answer: D
bk b k
Explanation: OB includes the core topics of motivation, leader behavior and power, interper
b k bk bk bk bk bk bk bk bk bk bk bk
sonal communication, group structure and processes, personality, emotions, and values, attitude
bk bk bk bk bk bk bk bk bk bk
development and perception, change processes, conflict and negotiation, and work design. It
bk bk bk bk bk bk bk bk bk bk bk bk bk
does not include resource allocation.
bk bk bk bk
Diff: 2 bk
AACSB: Analytical Thinking Qu
b k bk bk
est. Category: Concept
bk b k
LO: 1.1 Define organizational behavior (OB).
bk bk bk bk bk bk
2
Copyright © 2025 Pearson Education, In
bk bk bk bk bk
c.
,3) According to a study by Monster (a global employment company), the number one m
bk bk bk bk bk bk bk bk bk bk bk bk bk
ost frequently desired skill in applicants was
bk . bk bk bk bk bk bk
A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
bk b k
Explanation: Monster mined data from nearly one million market-
b k bk bk bk bk bk bk bk
wide job postings to identify skills that were most often sought by employers. At the top of th
bk bk bk bk bk bk bk bk bk bk bk bk bk bk bk bk bk
e list was communication skills. This was also reiterated by Jeff Weiner, the CEO of LinkedI
bk bk bk bk bk bk bk bk bk bk bk bk bk bk bk
n.
Diff: 1 bk
AACSB: Analytical Thinking Qu b k bk bk
est. Category: Concept
bk b k
LO: 1.1 Define organizational behavior (OB).
bk bk bk bk bk bk
4) According to a recent large-scale survey, 58% of managers did NOT receive
bk bk bk . bk bk bk bk bk bk bk bk bk
A) pay incentives bk
B) training
C) administrative support bk
D) insurance
E) office space bk
Answer: B
bk b k
Explanation: Fifty- b k
eight percent of managers reported they had not received any training and 25% admitted they
bk bk bk bk bk bk bk bk bk bk bk bk bk bk bk
were not ready to lead others when they were given the role.
bk bk bk bk bk bk bk bk bk bk bk
Diff: 2 bk
AACSB: Analytical Thinking Qu b k bk bk
est. Category: Concept
bk b k
LO: 1.1 Define organizational behavior (OB).
bk bk bk bk bk bk
5) There is a connection between companies which have
bk bk bk bk bk bk bk bk
and their attention to organizational behavior principles.
bk bk bk bk bk bk bk
A) high turnover rates bk bk
B) specialized technical processes bk bk
C) superior financial performance bk bk
D) long-lasting CEOs bk
E) both high turnover rates and long-
bk bk bk bk bk
lasting CEOs Answer: C bk bk b k
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom
b k bk bk bk bk bk bk bk bk bk bk
Video, Google, Facebook, and Southwest Airlines all have incorporated the concepts of organ
bk bk bk bk bk bk bk bk bk bk bk bk
izational behavior and attribute it to their ability to generate high financial outcomes.
bk bk bk bk bk bk bk bk bk bk bk bk
Diff: 2 bk
AACSB: Analytical Thinking Qu b k bk bk
est. Category: Concept
bk b k
LO: 1.1 Define organizational behavior (OB).
bk bk bk bk bk bk
3
Copyright © 2025 Pearson Education, Inbk bk bk bk bk
c.
, 6) is the study of the impact that individuals, groups, and structure have on behavi
bk bk bk bk bk bk bk bk bk bk bk bk bk bk
or within organizations.
bk bk
A) Leadership
B) Organizational strategy bk
C) Performance management bk
D) Employee relations bk
E) Organizational behavior bk
Answer: E
bk b k
Explanation: Organizational behavior is the field of study that investigates the impact t
b k bk bk bk bk bk bk bk bk bk bk bk
hat individuals, groups, and structure have on behavior within organizations, for the purp
bk bk bk bk bk bk bk bk bk bk bk bk
ose of applying such knowledge toward improving an organization's effectiveness.
bk bk bk bk bk bk bk bk bk
Diff: 1 bk
AACSB: Analytical Thinking Qu b k bk bk
est. Category: Concept
bk b k
LO: 1.1 Define organizational behavior (OB).
bk bk bk bk bk bk
7) What are the four main activities managers engage in?
bk bk bk bk bk bk bk bk
A) Planning, budgeting, networking, hiring bk bk bk
B) Planning, organizing, leading, controlling bk bk bk
C) Controlling, innovating, hiring, quality control bk bk bk bk
D) Monitoring, scheduling, fund raising, leading bk bk bk bk
E) Interpersonal, informational, decisional, planning bk bk bk
Answer: B
bk b k
Explanation: Managers' work can be categorized into four different activities: planning, orga
b k bk bk bk bk bk bk bk bk bk bk
nizing, leading, and controlling.
bk bk bk
Diff: 2 bk
AACSB: Analytical Thinking Qu b k bk bk
est. Category: Concept
bk b k
LO: 1.1 Define organizational behavior (OB).
bk bk bk bk bk bk
8) The ultimate goal of organizational behavior is to
bk . bk bk bk bk bk bk bk
A) better understand management bk bk
B) improve an organization's effectiveness bk bk bk
C) balance diversity bk
D) create boilerplates bk
E) replace human resources bk bk
Answer: B
bk b k
Explanation: OB studies the impact individuals, groups, and structure have on an organizatio
b k bk bk bk bk bk bk bk bk bk bk bk
n with the ultimate goal of improving effectiveness.
bk bk bk bk bk bk bk
Diff: 2 bk
AACSB: Analytical Thinking Qu b k bk bk
est. Category: Concept
bk b k
LO: 1.1 Define organizational behavior (OB).
bk bk bk bk bk bk
4
Copyright © 2025 Pearson Education, In bk bk bk bk bk
c.
