CVS Biannual Responsibilities and Expectation- updated Question and Answers [100% Correct] 2025/2026!!

1 CVS Biannual Responsibilities and Expectation- updated Question and Answers [100% Correct] 2025/2026!! What are the biannual responsibilities of a pharmacy technician at CVS regarding inventory management? Every six months, the pharmacy technician is responsible for assisting in performing a complete inventory of controlled substances, ensuring that all products are counted accurately, documenting the results, and reporting any discrepancies to the pharmacist. How should a pharmacy technician at CVS handle the biannual review of pharmacy policies and procedures? Pharmacy technicians should review updated policies and procedures provided by CVS, participate in any required training sessions, and ensure they are compliant with new regulations and guidelines related to medication dispensing, patient safety, and controlled substance handling. What is the role of a pharmacy technician at CVS during the biannual controlled substance audit? The pharmacy technician assists in the controlled substance audit by ensuring that all records, including receipts, dispensing logs, and inventory, are up to date and accurate. Any discrepancies must be immediately reported to the pharmacist for further investigation. What are the biannual responsibilities for ensuring proper medication disposal at CVS? Pharmacy technicians must ensure that expired or damaged medications, including controlled substances, are disposed of according to CVS's policies and DEA regulations. This may involve coordinating with reverse distributors or utilizing secure disposal methods while maintaining thorough documentation. How does CVS expect pharmacy technicians to handle medication recalls on a biannual basis? Pharmacy technicians are expected to promptly identify and remove any recalled medications from the shelves, notify the pharmacist, and follow the procedures for returning the recalled drugs to the manufacturer or authorized disposal services, ensuring all actions are documented accurately. What are the biannual expectations for a pharmacy technician at CVS regarding continuing education? CVS expects pharmacy technicians to complete any required biannual continuing education, including training on new drug therapies, safety protocols, and any regulatory updates. This ensures the technician remains informed and compliant with the latest practices in pharmacy care. How should a pharmacy technician assist in updating patient records during biannual reviews at CVS? Pharmacy technicians should ensure that all patient records are current, including medication history, allergies, and prescription details. They should assist in verifying information, ensuring accuracy, and making updates as needed to maintain complete and correct patient profiles. What are the biannual responsibilities of a pharmacy technician in relation to handling hazardous medications at CVS? Pharmacy technicians are responsible for ensuring that hazardous medications, such as chemotherapy agents, are handled according to the biannual safety review procedures. This includes following proper storage, handling, and disposal protocols to protect both patients and pharmacy staff. How does CVS expect pharmacy technicians to handle patient confidentiality during biannual reviews? Pharmacy technicians must review and adhere to CVS's privacy and confidentiality guidelines biannually, ensuring that patient information is securely stored, protected, and only shared with authorized individuals. This includes reviewing the pharmacy's policies on the handling of patient records and sensitive data. What is the role of a pharmacy technician in performing biannual safety audits at CVS? The pharmacy technician assists in the biannual safety audits by checking that all equipment is functioning correctly, ensuring that medications are stored and dispensed safely, and reviewing safety protocols to ensure that the pharmacy complies with all health and safety regulations. How are pharmacy technicians at CVS expected to participate in biannual inventory training? Pharmacy technicians are required to participate in biannual training on inventory management systems, including the use of barcode scanning, restocking procedures, and inventory tracking software to maintain an accurate record of medications and supplies in the pharmacy. What are the biannual expectations for pharmacy technicians at CVS regarding the handling of patient feedback? 2 Pharmacy technicians should assist in reviewing patient feedback, ensuring that any concerns related to medication accuracy, pharmacy services, or wait times are reported to the pharmacist. Technicians should also assist in making improvements based on this feedback during biannual reviews. How should pharmacy technicians at CVS assist with biannual compliance checks for controlled substances? Pharmacy technicians are expected to assist with the biannual compliance checks of controlled substances, ensuring that all logs and records are current, inventory levels are correct, and the controlled substances are stored securely in compliance with DEA and CVS policies. What actions should a pharmacy technician take during a biannual review of the pharmacy’s disaster preparedness plan? Pharmacy technicians must familiarize themselves with the pharmacy's disaster preparedness plan during biannual reviews. They should ensure that emergency supplies are stocked, evacuation procedures are known, and that their roles in such situations are clearly understood. What are the biannual responsibilities of a pharmacy technician in relation to medication storage at CVS? Pharmacy technicians must ensure that medications are stored according to CVS's biannual guidelines, checking that all medications are kept at the correct temperature, humidity, and lighting conditions. They are also responsible for verifying that expired or damaged medications are removed. How does CVS expect pharmacy technicians to handle biannual updates to pharmacy software systems? Pharmacy technicians are expected to stay up to date with any changes to pharmacy software systems, attending training sessions as needed to understand new features or updates that may impact medication dispensing or patient management. What is the role of a pharmacy technician at CVS during the biannual review of medication labeling practices? Pharmacy technicians are responsible for ensuring that all medications are correctly labeled according to CVS's labeling guidelines. This includes reviewing expiration dates, patient instructions, and ensuring that all necessary information is clearly visible on the medication container. How should a pharmacy technician assist in biannual equipment maintenance at CVS? 3 Pharmacy technicians must ensure that all pharmacy equipment, such as pill counters, refrigerators, and automated dispensing systems, are functioning correctly and undergo regular maintenance or calibration during the biannual review period, as per CVS guidelines. What actions are expected of pharmacy technicians at CVS during biannual patient safety assessments? Pharmacy technicians should participate in biannual patient safety assessments by reviewing any incidents of medication errors or near misses, assisting in developing strategies for preventing future errors, and ensuring compliance with safety protocols. What are the biannual expectations for a pharmacy technician at CVS regarding drug diversion prevention? Pharmacy technicians are expected to participate in the biannual review of drug diversion prevention protocols, ensuring that they are following proper procedures for securing and handling controlled substances and reporting any suspicious behavior or discrepancies. Receiving Controlled Substances *When receiving CIII - CVs, each individual NDC needs to be acknowledged on the invoice as received via a checkmark or other written confirmation of receipt next to the quantity shipped on the invoice. *Pharmacy reviews and signs *Only pharmacist can receive CII Filing Prescriptions *Hardcopy controlled prescriptions must be filed separately from non controlled prescriptions. *In order to be compliant with these federal regulations, the Pharmacy Manager must ensure that hardcopy prescriptions filing is completed each day for all received prescriptions from that day. *Three seperate filling systems, one for CII, C3-5, and one for non-controls Service Animal Policy CVS has a no pet policy but service animals are welcomed When a patient's representative provides the patient's full name and confirms his/her address but does not know the birthday for the patient he/she is picking up for, which of the following is the correct response? Bypass the birthday validation step 4 5 Which of the following is NOT consistent with ensuring Patient Safety at production? When two colleague are working together at production, one collegue pulls the medication from the inventory In preparation for the Annual Physical Inventory, when is it acceptable to combine the contents of a return-to-stock (RTS) vial with a stock bottle of the same medication? It is never acceptable to combine the contents of a RTS bottle with a stock bottle Which of the following statements does NOT illustrate Patient Safety with data entry? All of the above statements illustrate Patient Safety with data entry. A pharmacy technician is made aware of a Patient Safety Event (formerly known as a dispensing incident) and therefore must immediately notify _________ who in turn must electronically report the Patient Safety Event __________ as he or she is now known as __________. pharmacy colleague must immediately notify the Pharmacist-on-Duty who must electronically submit a report by the end of his/her shift and will be listed on the report as the Discovering Pharmacist. Long time customer, Mr. Baggins, wants to return a controlled substance prescription to the pharmacy that has been recalled. What should you do? Explain to Mr. Baggins that CVS Pharmacy cannot accept recalled controlled substance prescriptions and direct him to contact the manufacturer or the nearest location that can accept the recall You are data entering a mid-level practitioner (MLP) prescription. What are the steps you should take to ensure the correct supervising physician is selected? Select all that apply. *Perform each precriber search by NPI/DEA *Ensure physician record select matches the name NPI/DEA and address *Call the physician office for clarification A man and woman dressed in business attire approach the pharmacy and state that they are DEA Inspectors. What should you do? As a pharamcy technician or undergrad intern, you need to notify the Pharmacist-on-Duty, who will perform the following: 1) Verify their identity and obtain credentials, 2) Notify the Pharmacy Supervisor immediately, 3) Once their identification has been validated, assist them with authorized access,and 4) Document visit. If you have questions regarding the list of required data elements for a prescription, you need to refer to the _______________ on _____________. CVS Pharmacy Accepting prescription policy/RX Net If you have questions regarding the list of required data elements for a prescription, you need to refer to the _______________ on _____________.. Legitimate, usual course Drug diversion is a crime and will not be tolerated at CVS Pharmacy. Which example below is not considered diversion? A colleague provides a prescription from his/her doctor, pays for and picks up the prescription after his/her shift. Pharmacy outside vendors have restricted access and must be supervised at all times. Select all the steps you should take to verify the validity of a prescription. True Review the patient's profile in RxConnect Obtain Diagnosis codes Contact the prescriber with any concerns Document conver Who has the responsibility for the physical security of the Pharmacy department and inventory? The pharmacist on duty and the pharmacy manager Customers with disabilities, including those using service animals, cannot be discriminated against or treated less favorably than other customers. True Not Proper identification for the purchase of alchol, DXM, inhalants or lottery products school ID A photo Iris, a Pharmacy Technician in your store, unfortunately sold a restricted product to a minor due to the fact she didn't validate the minor's ID. What are the potential outcomes for Iris? She could get disciplinary action, including termination of employment. It is a violation of law and CVS policy for any colleague to complete a sale of PSE/E, acetone or iodine to any customer if the colleague has reason to believe that the individual is purchasing PSE/E, acetone or iodine for any reason other than for a legitimate purpose. True 6 If a customer questions the need to present an ID for the purchase of a cough syrup containing DXM, which of the following is not an appropriate response? I don't know, but If you want to wait I can call the manager Mr. Oswald Cobblepot, whose ID shows he is of legal age, is purchasing an age-restricted product (e.g., alcohol), but you believe that he is purchasing the product for a minor who is standing around the register and seems to be waiting for him. What should you do? Refuse the sale It is acceptable to place medication bottles in a green bag as long as the bottle is less than half full. False Which of the following statements is true regarding the storage of blue and green trash bags containing PHI? Blue or green bags containing PHI/PII MUST be stored within the confidential waste bins, in a secure, restricted location inside your store's backroom for proper confidential disposal by the confidential waste vendor. Confidential Pharmacy trash (excluding general trash, such as food, beverages and office supplies), pharmacy records, ExtraCare applications, front store confidential materials and MinuteClinic materials (where applicable) belong in clear trash bags. False You are asked to dispose of the blue and green bags in the confidential waste bins, but you discover they are full. What should you do? Place the bags in the Pharmacy and ask your Store Manager or Pharmacy Supervisor to call in a ServiceChannel work order to have the bags picked up Confidential bins are full who can call service channel work order Shift supervisor Store manager Pharmacist 7 8 You must always check expiration dates on all products during check out to make sure no expired products are sold. The POS system will prompt you to confirm this has been done for the most critical categories which are: Baby feeding, children's remedies and dairy Mr. Wayne comes in to return a bottle of Visine that he says wasn't used, but you notice that the cellophane wrapping around the box has been removed and wrapping around the mouth of the bottle has been partially removed. What should you do? If it is indeed damaged, such as the seal on the mouth of the bottle is broken or not intact, place the product with damages for processing. DO NOT return it to the shelf for resale. You will need to review the section on Product Integrity and retake the assessment for this section. As you are ringing up a sale for Ms. Gordon, she brings to your attention that a bottle of shampoo didn't ring up at the correct sale price listed on the sale sign. After you satisfy the customer and verify that the sale sign is correct, to make a correction to the system you have to_________________. contact help desk Social media as a CVS employess As a CVS Health colleague, you are required to follow company policies regarding Social Media, including Code of Conduct, Employee Handbook and the CVS Health Social Media Policy. You also need to be mindful not to share PII or PHI of customers, patients, colleagues and others. You will need to review the section of Social Media and retake the assessment for this section Drug Diversion Internal theft Robbery or night time break in Prescriptions that are fraudulent, forged or altered Prescriptions that were not written for a legitimate medical purpose by an individual practitioner, acting in the usual course of professional practice Dispensing a prescription that does not comply with federal or state controlled substance laws