PCMA TEST PREP QUESTIONS AND ANSWERS
Have a selected list of questions for your candidates as well as stock reasons and
opportunities to recontact them frequently during the courtship. - Answer -True
Approximately 65% of members in a free-standing club, will reside within 15 minutes-
drive time - Answer -True
Orientation is a relatively easy process of handing over the By-Laws and Rules and
letting your new member enjoy the club. - Answer -False
Tracking changes in member usage is an effective way to identify members who may
be considering leaving the club. - Answer -True
What would be the ideal duration for the onboarding program after the candidate joins
the club? - Answer -Ongoing
Which individuals should be involved in the onboarding process? - Answer -Dept.
Heads, Club Associations, GM, and Ambassadors (if applicable)
Membership Professionals should take complete responsibility for monitoring member
sentiment and providing activities and services most wanted by members. - Answer -
False
Using pulse surveys to collect feedback from members after a club visit is an effective
way to monitor member satisfaction. - Answer -True
Clubs that prioritize activities in one area, for example golf, tend to attract a greater
cross section of the marketplace. - Answer -False
Which of the following are good barometers of your success in building a great club
brand as described in the course? - Answer -Member Satisfaction, Retention, Growth,
and Increased Usage
In the art of selling, the most important outcome is getting the sale as quickly as
possible - Answer -False
Using pulse survey systems provides excellent management information as well as
strong public relations to members that the club is listening. - Answer -True
Clubs should attract a broad customer base by creating a strong brand image that
appeals to different demographics. - Answer -True
Ultimately, brand attractiveness is the goal relative to driving sustainability. - Answer -
True
,The general rule of thumb would be a survey every 5-6 years will provide accurate and
up to date data on member wants and needs. - Answer -False
During the interview and relationship-building phase, it's best to ask open-ended
questions that allow you to understand the desires and requirements of your
prospective member. - Answer -True
The Membership Professional should be responsible to drive event planning and
facilitation of relevant member events in the various departments to ensure brand
attractiveness. - Answer -True
What is the difference between orientation and onboarding? - Answer -Learning to be a
member vs total immersion & engagement
A club's brand identity is shaped by how members and the community perceive it. -
Answer -True
In the orientation process you should be ready to answer any questions about becoming
a member, enjoying the club and knowing the rules. - Answer -True
What questions are suitable to ask prospective members during the membership
application process? - Answer -Are you a member of another club?
How did you hear about the club?
The distance a member lives from the club will influence their overall usage of the Club.
- Answer -True
The more you are able to demonstrate the benefits of the club to your candidate's wants
and needs, the more likely you are to close the sale and build a strong relationship. -
Answer -True
New members are 6 to 8 times more likely to refer new members than those with a
tenure of 2 years or more. - Answer -True
How Important are Personal Relationships with Department Heads as Your New
Member Acclimates to the Club? - Answer -Critical
During candidate tours, it is important to avoid eye contact with other staff members
who may not leave a positive first impression. - Answer -False
A club's brand is created on the basis of its facilities, activities and relevance to the
varying demographics of its members. - Answer -True
To protect the integrity of membership, it is vital that candidates are not allowed to
utilize the facilities before becoming members. - Answer -False
, Habits and behaviors can be used interchangeably. - Answer -True
You can't manage time ... you can manage habits / behaviors. - Answer -True
Which of the following is a suggested new habit when tackling a large daunting task? -
Answer -Poke Holes in It, - Small Bites at a Time, Do Something That Moves Along the
Task, Learn To Say No, Don't Do Other People's "A's" At the Expense of Your Own
Sharing this material with the team benefits both them and myself, as teaching is the
most effective way of learning. - Answer -True
The ability to say "NO" is crucial in remaining focused on your top-priority tasks. -
Answer -True
You Always make better decisions when you're in a better mood. - Answer -True
One of the key ingredients of this course is the resorting of your medium B priorities into
high A's or low C's. - Answer -True
The second step in this course is to create a daily to-do list. - Answer -True
A category in the "Interview For Hiring" bonus material is Time Management -
Organization. Using those interview questions gives me a gauge on the candidate's
"time management habits." It also reminds my own subconscious mind of some great
best practices as the person doing the interview. - Answer -True
After completing the program, it's recommended to assign high, medium, and low
values to each goal on your list. - Answer -True
Don't allow your inner critic or perfectionist to hinder your progress as a ____________.
- Answer -Doer
One of the ways the speaker for this course gets a "clear mind" for approaching a large
task is by exercising in nature. - Answer -True
What creates memories? Paths in the ____________. - Answer -Dirt
On the Time Management Checklist under "Meeting Tips For Time Management" is the
suggestion: Meet in other people's offices, so you can just leave when you want vs.
kicking people out. - Answer -This is something I would consider when appropriate
If you live by post-its ... you die by post-its. - Answer -True
A crucial aspect of this course is handling each paper or electronic note only once,
which helps tackle the pending stack on your desk or computer desktop. A helpful new
Have a selected list of questions for your candidates as well as stock reasons and
opportunities to recontact them frequently during the courtship. - Answer -True
Approximately 65% of members in a free-standing club, will reside within 15 minutes-
drive time - Answer -True
Orientation is a relatively easy process of handing over the By-Laws and Rules and
letting your new member enjoy the club. - Answer -False
Tracking changes in member usage is an effective way to identify members who may
be considering leaving the club. - Answer -True
What would be the ideal duration for the onboarding program after the candidate joins
the club? - Answer -Ongoing
Which individuals should be involved in the onboarding process? - Answer -Dept.
Heads, Club Associations, GM, and Ambassadors (if applicable)
Membership Professionals should take complete responsibility for monitoring member
sentiment and providing activities and services most wanted by members. - Answer -
False
Using pulse surveys to collect feedback from members after a club visit is an effective
way to monitor member satisfaction. - Answer -True
Clubs that prioritize activities in one area, for example golf, tend to attract a greater
cross section of the marketplace. - Answer -False
Which of the following are good barometers of your success in building a great club
brand as described in the course? - Answer -Member Satisfaction, Retention, Growth,
and Increased Usage
In the art of selling, the most important outcome is getting the sale as quickly as
possible - Answer -False
Using pulse survey systems provides excellent management information as well as
strong public relations to members that the club is listening. - Answer -True
Clubs should attract a broad customer base by creating a strong brand image that
appeals to different demographics. - Answer -True
Ultimately, brand attractiveness is the goal relative to driving sustainability. - Answer -
True
,The general rule of thumb would be a survey every 5-6 years will provide accurate and
up to date data on member wants and needs. - Answer -False
During the interview and relationship-building phase, it's best to ask open-ended
questions that allow you to understand the desires and requirements of your
prospective member. - Answer -True
The Membership Professional should be responsible to drive event planning and
facilitation of relevant member events in the various departments to ensure brand
attractiveness. - Answer -True
What is the difference between orientation and onboarding? - Answer -Learning to be a
member vs total immersion & engagement
A club's brand identity is shaped by how members and the community perceive it. -
Answer -True
In the orientation process you should be ready to answer any questions about becoming
a member, enjoying the club and knowing the rules. - Answer -True
What questions are suitable to ask prospective members during the membership
application process? - Answer -Are you a member of another club?
How did you hear about the club?
The distance a member lives from the club will influence their overall usage of the Club.
- Answer -True
The more you are able to demonstrate the benefits of the club to your candidate's wants
and needs, the more likely you are to close the sale and build a strong relationship. -
Answer -True
New members are 6 to 8 times more likely to refer new members than those with a
tenure of 2 years or more. - Answer -True
How Important are Personal Relationships with Department Heads as Your New
Member Acclimates to the Club? - Answer -Critical
During candidate tours, it is important to avoid eye contact with other staff members
who may not leave a positive first impression. - Answer -False
A club's brand is created on the basis of its facilities, activities and relevance to the
varying demographics of its members. - Answer -True
To protect the integrity of membership, it is vital that candidates are not allowed to
utilize the facilities before becoming members. - Answer -False
, Habits and behaviors can be used interchangeably. - Answer -True
You can't manage time ... you can manage habits / behaviors. - Answer -True
Which of the following is a suggested new habit when tackling a large daunting task? -
Answer -Poke Holes in It, - Small Bites at a Time, Do Something That Moves Along the
Task, Learn To Say No, Don't Do Other People's "A's" At the Expense of Your Own
Sharing this material with the team benefits both them and myself, as teaching is the
most effective way of learning. - Answer -True
The ability to say "NO" is crucial in remaining focused on your top-priority tasks. -
Answer -True
You Always make better decisions when you're in a better mood. - Answer -True
One of the key ingredients of this course is the resorting of your medium B priorities into
high A's or low C's. - Answer -True
The second step in this course is to create a daily to-do list. - Answer -True
A category in the "Interview For Hiring" bonus material is Time Management -
Organization. Using those interview questions gives me a gauge on the candidate's
"time management habits." It also reminds my own subconscious mind of some great
best practices as the person doing the interview. - Answer -True
After completing the program, it's recommended to assign high, medium, and low
values to each goal on your list. - Answer -True
Don't allow your inner critic or perfectionist to hinder your progress as a ____________.
- Answer -Doer
One of the ways the speaker for this course gets a "clear mind" for approaching a large
task is by exercising in nature. - Answer -True
What creates memories? Paths in the ____________. - Answer -Dirt
On the Time Management Checklist under "Meeting Tips For Time Management" is the
suggestion: Meet in other people's offices, so you can just leave when you want vs.
kicking people out. - Answer -This is something I would consider when appropriate
If you live by post-its ... you die by post-its. - Answer -True
A crucial aspect of this course is handling each paper or electronic note only once,
which helps tackle the pending stack on your desk or computer desktop. A helpful new
