Telecommunicator TCOLE 2025/2026
Exam Questions with 100% Correct
Answers | Latest Update
Telecommunicator - 🧠ANSWER ✔✔Dispatcher or other emergency
communications specialist
Emergency - 🧠ANSWER ✔✔Occurrence or imminent threat of damage,
injury, or loss of life or property resulting from an extraordinary natural or
man-made cause.
Ethics - 🧠ANSWER ✔✔Discipline dealing with what is good and bad; moral
duty and obligation. Study of the rules of the game of life. Set of rules and
standards that govern individual conduct.
Ethical Decision Making tools - 🧠ANSWER ✔✔Trustworthiness, Integrity,
Promise-keeping, Loyalty, Respect, Responsibility, Accountability, Pursuit
,of excellence, Self-restraint, Justice and fairness, Caring, Civic virtue and
citizenship.
Ethics Check Questions - 🧠ANSWER ✔✔Is it Legal? Will actions violate
laws, codes, or constitutional rights? Is it balanced? Is my decision fair to
everyone concerned? How will I feel about myself? Will it withstand public
scrutiny?
Available Resources in PSAP - 🧠ANSWER ✔✔Directories, Computerized
Records, Contact info for other agencies, organizations, or services,
Supervisors, Databases, Media, community, or organizational outlets, note
or flip cards, Peace Officers, Co-workers/colleagues, Training manuals and
handbooks, Agency/department's written policies and procedures.
Confidentiality - 🧠ANSWER ✔✔Distinguish between public or private
information. Do not discuss work related information in a personal setting.
Confidentiality Legal aspects - 🧠ANSWER ✔✔TCIC/NCIC, Texas Privacy
Act, HIPPA
Different phones and how they Affect 9-1-1 calls - 🧠ANSWER ✔✔Landline:
portable, digital, wired
Cellular Phones.
, Affect location finding.
Types of 9-1-1 Systems - 🧠ANSWER ✔✔Basic System and Enhanced
System
ALI - 🧠ANSWER ✔✔Automatic Location Identification: automatic number
identification is matched to address or location of phone from which a call is
made. So you get both # and Location
ANI - 🧠ANSWER ✔✔Automatic Number Identification: a feature that
enables a service supplier to identify the telephone number of a caller and
give it to the telecommunicator
Base Rate - 🧠ANSWER ✔✔Phone bill rate minus taxes, fees, license costs,
or charges
Dispatch Method - 🧠ANSWER ✔✔Method of responding to a telephone
request for emergency service by which a public safety answering point
decides on the proper action to be taken and dispatches, when necessary,
the appropriate emergency service unit.
Local Exchange Access Lines - 🧠ANSWER ✔✔All types of lines or trunks
that connect a service user to the supplier's local telephone exchange
office
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
3
STATEMENT. ALL RIGHTS RESERVED
Exam Questions with 100% Correct
Answers | Latest Update
Telecommunicator - 🧠ANSWER ✔✔Dispatcher or other emergency
communications specialist
Emergency - 🧠ANSWER ✔✔Occurrence or imminent threat of damage,
injury, or loss of life or property resulting from an extraordinary natural or
man-made cause.
Ethics - 🧠ANSWER ✔✔Discipline dealing with what is good and bad; moral
duty and obligation. Study of the rules of the game of life. Set of rules and
standards that govern individual conduct.
Ethical Decision Making tools - 🧠ANSWER ✔✔Trustworthiness, Integrity,
Promise-keeping, Loyalty, Respect, Responsibility, Accountability, Pursuit
,of excellence, Self-restraint, Justice and fairness, Caring, Civic virtue and
citizenship.
Ethics Check Questions - 🧠ANSWER ✔✔Is it Legal? Will actions violate
laws, codes, or constitutional rights? Is it balanced? Is my decision fair to
everyone concerned? How will I feel about myself? Will it withstand public
scrutiny?
Available Resources in PSAP - 🧠ANSWER ✔✔Directories, Computerized
Records, Contact info for other agencies, organizations, or services,
Supervisors, Databases, Media, community, or organizational outlets, note
or flip cards, Peace Officers, Co-workers/colleagues, Training manuals and
handbooks, Agency/department's written policies and procedures.
Confidentiality - 🧠ANSWER ✔✔Distinguish between public or private
information. Do not discuss work related information in a personal setting.
Confidentiality Legal aspects - 🧠ANSWER ✔✔TCIC/NCIC, Texas Privacy
Act, HIPPA
Different phones and how they Affect 9-1-1 calls - 🧠ANSWER ✔✔Landline:
portable, digital, wired
Cellular Phones.
, Affect location finding.
Types of 9-1-1 Systems - 🧠ANSWER ✔✔Basic System and Enhanced
System
ALI - 🧠ANSWER ✔✔Automatic Location Identification: automatic number
identification is matched to address or location of phone from which a call is
made. So you get both # and Location
ANI - 🧠ANSWER ✔✔Automatic Number Identification: a feature that
enables a service supplier to identify the telephone number of a caller and
give it to the telecommunicator
Base Rate - 🧠ANSWER ✔✔Phone bill rate minus taxes, fees, license costs,
or charges
Dispatch Method - 🧠ANSWER ✔✔Method of responding to a telephone
request for emergency service by which a public safety answering point
decides on the proper action to be taken and dispatches, when necessary,
the appropriate emergency service unit.
Local Exchange Access Lines - 🧠ANSWER ✔✔All types of lines or trunks
that connect a service user to the supplier's local telephone exchange
office
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
3
STATEMENT. ALL RIGHTS RESERVED
