OBM Exam 1 Questions with Complete
Solutions16
Emotions influence all of the following performance and satisfaction variables EXCEPT _______.
- ANSWERS -Emotional dissonance
As a manager, why should Sebastian be concerned with employee emotions at work? -
ANSWERS -Emotional reactions to events influence job satisfaction and job performance.
Chris has very low emotional stability. He is more likely to react - ANSWERS -Strongly to negative
events
Felt Emotions - ANSWERS -an individual's actual emotions
Deep Acting - ANSWERS -trying to modify one's true inner feelings based on display rules
Displayed Emotions - ANSWERS -The learned emotions that the organization requires workers to
show and considers appropriate in a given job
Surface Acting - ANSWERS -hiding one's inner feelings and forgoing emotional expressions in
response to display rules
emotional labor - ANSWERS -an employee's expression of organizationally desired emotions
during interpersonal transactions at work
emotional dissonance - ANSWERS -the conflict between required and true emotions
,Affect Events Theory (AET) - ANSWERS -Employees react emotionally to things that happen to
them at work, and this reaction influences their job performance and satisfaction
Emotional Intelligence (EI) - ANSWERS -Ability to:
-Perceive emotions in the self and others
-Understand the meaning of these emotions
-Regulate one's emotions in a cascading model
5 Elements of EI - ANSWERS -1. self awareness- mindfulness
2. self regulation- managing emotions
3. motivation
4. empathy
5. social skills
What is the study of organizational behavior specifically concerned with? - ANSWERS -Process
Improvement
What is the goal of organizational behavior? - ANSWERS -To understand and predict human
behavior in organizations
Which of the following is a core topic in organizational behavior? - ANSWERS -Interpersonal
Communication
Systematic study focuses on the belief that behavior is _______________. - ANSWERS -Not
random
Systematic study involves looking at _______________. - ANSWERS -Casual relationships
, Data analytics are used for all of the following reasons EXCEPT__________. - ANSWERS -
Eliminating volatility
Which of the following is used in systematic study to determine cause and effect relationships? -
ANSWERS -Scientific evidence
Intuition can best be described as____________________. - ANSWERS -gut feelings
Which discipline has contributed to OB principally at the micro level? - ANSWERS -Psychology
Minzberg's managerial roles include all of the following EXCEPT ___________. - ANSWERS -
Controller
The study of people in relation to either their culture or social environment falls under which of
the behavioral sciences? - ANSWERS -Sociology
Which behavioral science studies societies in order to learn about people and their activities? -
ANSWERS -Anthropology
____________________ includes looking at relationships, attempting to attribute causes and
effects, and basing our conclusions on scientific evidence long-that is, on data gathered under
controlled conditions, and measured and interpreted in a rigorous manner. - ANSWERS -
Systematic Study
Which of the following is true of contingency variables? - ANSWERS -They refer to situational
conditions that impact the relationship between two or more variables.
Why would OB scholars avoid general concept statements such as stating everyone wants an
interesting job? - ANSWERS -Because individual desires are contingent on situational conditions.
Solutions16
Emotions influence all of the following performance and satisfaction variables EXCEPT _______.
- ANSWERS -Emotional dissonance
As a manager, why should Sebastian be concerned with employee emotions at work? -
ANSWERS -Emotional reactions to events influence job satisfaction and job performance.
Chris has very low emotional stability. He is more likely to react - ANSWERS -Strongly to negative
events
Felt Emotions - ANSWERS -an individual's actual emotions
Deep Acting - ANSWERS -trying to modify one's true inner feelings based on display rules
Displayed Emotions - ANSWERS -The learned emotions that the organization requires workers to
show and considers appropriate in a given job
Surface Acting - ANSWERS -hiding one's inner feelings and forgoing emotional expressions in
response to display rules
emotional labor - ANSWERS -an employee's expression of organizationally desired emotions
during interpersonal transactions at work
emotional dissonance - ANSWERS -the conflict between required and true emotions
,Affect Events Theory (AET) - ANSWERS -Employees react emotionally to things that happen to
them at work, and this reaction influences their job performance and satisfaction
Emotional Intelligence (EI) - ANSWERS -Ability to:
-Perceive emotions in the self and others
-Understand the meaning of these emotions
-Regulate one's emotions in a cascading model
5 Elements of EI - ANSWERS -1. self awareness- mindfulness
2. self regulation- managing emotions
3. motivation
4. empathy
5. social skills
What is the study of organizational behavior specifically concerned with? - ANSWERS -Process
Improvement
What is the goal of organizational behavior? - ANSWERS -To understand and predict human
behavior in organizations
Which of the following is a core topic in organizational behavior? - ANSWERS -Interpersonal
Communication
Systematic study focuses on the belief that behavior is _______________. - ANSWERS -Not
random
Systematic study involves looking at _______________. - ANSWERS -Casual relationships
, Data analytics are used for all of the following reasons EXCEPT__________. - ANSWERS -
Eliminating volatility
Which of the following is used in systematic study to determine cause and effect relationships? -
ANSWERS -Scientific evidence
Intuition can best be described as____________________. - ANSWERS -gut feelings
Which discipline has contributed to OB principally at the micro level? - ANSWERS -Psychology
Minzberg's managerial roles include all of the following EXCEPT ___________. - ANSWERS -
Controller
The study of people in relation to either their culture or social environment falls under which of
the behavioral sciences? - ANSWERS -Sociology
Which behavioral science studies societies in order to learn about people and their activities? -
ANSWERS -Anthropology
____________________ includes looking at relationships, attempting to attribute causes and
effects, and basing our conclusions on scientific evidence long-that is, on data gathered under
controlled conditions, and measured and interpreted in a rigorous manner. - ANSWERS -
Systematic Study
Which of the following is true of contingency variables? - ANSWERS -They refer to situational
conditions that impact the relationship between two or more variables.
Why would OB scholars avoid general concept statements such as stating everyone wants an
interesting job? - ANSWERS -Because individual desires are contingent on situational conditions.
