PGM Level 2 Test - Golf Operations - Structuring Golf
Operation UPDATED ACTUAL Questions and CORRECT
Answers
1. The vision, core values, and mis- True. "In the process of creating a business plan for a golf
sion statement of a golf facil- facility, the more philosophical and strategic aspects of how
ity should be developed con- the facility operates should be spelled out carefully. Among
currently with establishing a fa- these are the vision, core values, and mission statement, the
cility-wide business plan that annual service and financial objectives, strategies to meet
includes concrete goals with objectives, and a system for weekly, monthly, and annual
strategies for meeting them. monitoring."
(T/F)
2. Proper business planning and False. After defining the operation and strategies, the facility
operations alignment directs can drill down into the structure and resources.
that sufficient resources be
identified before strategies for
achieving business objectives
are developed.
3. What department is considered The Golf Operation
the core unit of most facilities?
4. What is one of the descrip- facility type, geographic locale, customer base, business
tive/directional elements of the objectives and goals, strategies
facility's business that need to
be in place before the golf oper-
ation is defined?
5. Policies and procedures are part Systems
of which support element of the
golf operations organization?
6. What is the most accurate de- Alignment - the golf operation must correspond with the
scription of the relationship be- facility's business plan.
tween the facility's business
plan and the golf operation?
1/5
, PGM Level 2 Test - Golf Operations - Structuring Golf
Operation UPDATED ACTUAL Questions and CORRECT
Answers
7. What is the principal focus of providing high-quality playing experiences and customer
golf operations? service in line with the core values, vision and mission of the
organization
8. Stakeholders, owners, and False.
boards are positioned at the bot-
tom of a traditional organization
chart (T/F)
9. From a functional perspective, a Financial resource, they can extend credit and work out
vendor is what kind of resource? arrangements that are quite valuable for a Golf Operation!
10. What combination of interac- Involving and Supporting
tion strategies would be the first
choice for promoting a positive
facility-wide culture?
11. What must exist for a facility to Communication and openness to change
have a positive culture?
12. What would a typical organiza- Basic responsibilities and the relationships between an op-
tional chart of a golf operation eration's functional areas.
show?
13. In what way is time related to It must be reasonably accounted for and allocated appropri-
other resources? ately, and is tied to every other resource.
14. What is the most likely determi- The size of the facility, the number of services offered to
nant of the complexity of a facil- customers , and the type of facility and its mission.
ity's organization chart?
15. What are examples of financial Facility reserves, outside sources of investment, vendors,
resources? banks, the physical property, membership,
2/5
Operation UPDATED ACTUAL Questions and CORRECT
Answers
1. The vision, core values, and mis- True. "In the process of creating a business plan for a golf
sion statement of a golf facil- facility, the more philosophical and strategic aspects of how
ity should be developed con- the facility operates should be spelled out carefully. Among
currently with establishing a fa- these are the vision, core values, and mission statement, the
cility-wide business plan that annual service and financial objectives, strategies to meet
includes concrete goals with objectives, and a system for weekly, monthly, and annual
strategies for meeting them. monitoring."
(T/F)
2. Proper business planning and False. After defining the operation and strategies, the facility
operations alignment directs can drill down into the structure and resources.
that sufficient resources be
identified before strategies for
achieving business objectives
are developed.
3. What department is considered The Golf Operation
the core unit of most facilities?
4. What is one of the descrip- facility type, geographic locale, customer base, business
tive/directional elements of the objectives and goals, strategies
facility's business that need to
be in place before the golf oper-
ation is defined?
5. Policies and procedures are part Systems
of which support element of the
golf operations organization?
6. What is the most accurate de- Alignment - the golf operation must correspond with the
scription of the relationship be- facility's business plan.
tween the facility's business
plan and the golf operation?
1/5
, PGM Level 2 Test - Golf Operations - Structuring Golf
Operation UPDATED ACTUAL Questions and CORRECT
Answers
7. What is the principal focus of providing high-quality playing experiences and customer
golf operations? service in line with the core values, vision and mission of the
organization
8. Stakeholders, owners, and False.
boards are positioned at the bot-
tom of a traditional organization
chart (T/F)
9. From a functional perspective, a Financial resource, they can extend credit and work out
vendor is what kind of resource? arrangements that are quite valuable for a Golf Operation!
10. What combination of interac- Involving and Supporting
tion strategies would be the first
choice for promoting a positive
facility-wide culture?
11. What must exist for a facility to Communication and openness to change
have a positive culture?
12. What would a typical organiza- Basic responsibilities and the relationships between an op-
tional chart of a golf operation eration's functional areas.
show?
13. In what way is time related to It must be reasonably accounted for and allocated appropri-
other resources? ately, and is tied to every other resource.
14. What is the most likely determi- The size of the facility, the number of services offered to
nant of the complexity of a facil- customers , and the type of facility and its mission.
ity's organization chart?
15. What are examples of financial Facility reserves, outside sources of investment, vendors,
resources? banks, the physical property, membership,
2/5
