Supervision Level 3 GPSTC UPDATED Questions and CORRECT
Answers
1. 55% What percentage of working hours does a supervisor spend communicating with
subordinates?
2. Communication A process by which information is exchanged between individuals through a
common system of symbols, signs, or behavior.
3. Guidelines for ef- Requires two or more people and when goals are compatible the messages are
fective interper- interpreted accurately
sonal communi-
cation
4. Guidelines for ef- Have something to say, have someone to say it to, and have the tools to do it
fective written ( mechanics of writing such as punctuation, spelling, grammar, and adequate
and spoken com- vocabulary)
munication
5. One-way com- This is best used when speed is imperative, orderliness is significant, and compli-
munication ance is imperative.
6. Two-way commu- A process in which information flows in two directions—the receiver provides
nication feedback, and the sender is receptive to the feedback.
7. Techniques for Creating an environment in which there is mutual respect and trust between
overcoming com- themselves and subordinates. Create a supportive relationship, develop awareness
munication barri- for the subordinates needs, maximize feedback, use face to face conversation,
ers strive be acutely aware of semantical differences, use direct and simple language,
and repeat when needed.
8. Barriers to time Decreasing naturalness, negative mental programming, and self-limiting beliefs
management
9. Law of Corre- A tendency to become on the inside what you most admire in other people.
spondence
1/5
, Supervision Level 3 GPSTC UPDATED Questions and CORRECT
Answers
10. Mental Positive self-talk, visualization, mental rehearsal, modeling (law of correspon-
techniques/meth- dence), become a teacher, be a role model
ods for effective
time
management
11. Time manage- Know how to spend your time, set priorities, use a planning tool, get organized,
ment strategies schedule your time appropriately, delegate, stop procrastinating, manage external
time wasters, avoid multi tasking, and stay healthy.
12. Self-esteem How much do you like yourself? Key to peak performance.
13. Self-efficacy How effective you feel you are doing or accomplishing a task or job. When you
are really good at something, you experience positive feelings of
.
14. Self-esteem Determine your values, strive for mastery, know what you want
builders
15. Three steps to Determine your values and resolve to live your life consistent with those values,
performance im- dedicate yourself to mastery, to becoming absolutely excellent at what you do,
provement ensure that your goals and activities are congruent with your true values and
convictions.
16. 21 It takes days to form a new habit pattern.
17. Three steps in the Need, Responding Behavior, and Goal. All three equal Satisfaction
motivating cycle
18. Characteristics of A friendly place to work, not a lot of politics, you get a fair share, more than a job,
a Healthy Work it's just like family
Place
19. Motivation A mental process that produces an attitude resulting in an action leading to a result
2/5
Answers
1. 55% What percentage of working hours does a supervisor spend communicating with
subordinates?
2. Communication A process by which information is exchanged between individuals through a
common system of symbols, signs, or behavior.
3. Guidelines for ef- Requires two or more people and when goals are compatible the messages are
fective interper- interpreted accurately
sonal communi-
cation
4. Guidelines for ef- Have something to say, have someone to say it to, and have the tools to do it
fective written ( mechanics of writing such as punctuation, spelling, grammar, and adequate
and spoken com- vocabulary)
munication
5. One-way com- This is best used when speed is imperative, orderliness is significant, and compli-
munication ance is imperative.
6. Two-way commu- A process in which information flows in two directions—the receiver provides
nication feedback, and the sender is receptive to the feedback.
7. Techniques for Creating an environment in which there is mutual respect and trust between
overcoming com- themselves and subordinates. Create a supportive relationship, develop awareness
munication barri- for the subordinates needs, maximize feedback, use face to face conversation,
ers strive be acutely aware of semantical differences, use direct and simple language,
and repeat when needed.
8. Barriers to time Decreasing naturalness, negative mental programming, and self-limiting beliefs
management
9. Law of Corre- A tendency to become on the inside what you most admire in other people.
spondence
1/5
, Supervision Level 3 GPSTC UPDATED Questions and CORRECT
Answers
10. Mental Positive self-talk, visualization, mental rehearsal, modeling (law of correspon-
techniques/meth- dence), become a teacher, be a role model
ods for effective
time
management
11. Time manage- Know how to spend your time, set priorities, use a planning tool, get organized,
ment strategies schedule your time appropriately, delegate, stop procrastinating, manage external
time wasters, avoid multi tasking, and stay healthy.
12. Self-esteem How much do you like yourself? Key to peak performance.
13. Self-efficacy How effective you feel you are doing or accomplishing a task or job. When you
are really good at something, you experience positive feelings of
.
14. Self-esteem Determine your values, strive for mastery, know what you want
builders
15. Three steps to Determine your values and resolve to live your life consistent with those values,
performance im- dedicate yourself to mastery, to becoming absolutely excellent at what you do,
provement ensure that your goals and activities are congruent with your true values and
convictions.
16. 21 It takes days to form a new habit pattern.
17. Three steps in the Need, Responding Behavior, and Goal. All three equal Satisfaction
motivating cycle
18. Characteristics of A friendly place to work, not a lot of politics, you get a fair share, more than a job,
a Healthy Work it's just like family
Place
19. Motivation A mental process that produces an attitude resulting in an action leading to a result
2/5
