AMCA MA PHLEB EKG EXAM WITH ALL CORRECT &
100% VERIFIED ANSWERS|LATEST UPDATE|ALREADY
GRADED A+
What is the name of the national health insurance plan for Americans aged 65 and older?
✔Correct Answer-Medicare
What does practicing good daily hygiene and dressing appropriately show to an employer?
✔Correct Answer-Professionalism
What attire is acceptable for clinical medical assistant? ✔Correct Answer-Clean scrubs and
comfortable shoes
To create a successful team in the office, which of the following is essential? ✔Correct Answer-
Clarify the roles of team members
Which behavior is an example of integrity? ✔Correct Answer-Acknowledging one's mistakes
Which of the following equates to accepting responsibility for personal decisions, choice an actions
in the healthcare workplace? ✔Correct Answer-Accountability
The invoice for the monthly rent of the building where the medical office is located, is typically
handled by which department? ✔Correct Answer-Accounts payable
When a patient arrived at the clinic, a clinical medical assistant checked them in without looking up.
After the visit, the patient left a negative review of the clinic on social media. What should be done
to prevent similar incidents in the future? ✔Correct Answer-Smiling and giving the patient eye
contact.
A clinical medical assistant is working with a patient over their bill. The patient begins to get visibly
upset and begins to yell in front of the other patients. What should the clinical medical assistant do
first? ✔Correct Answer-Invite the patient to join them in a room away from the other patients
Clinical medical assistant is screening a patient who has trouble with hearing. What should the
clinical medical assistant do? ✔Correct Answer-Use hand gestures while speaking to the patient.
A patient is newly diagnosed with a terminal disease and appears distraught. Which response from a
clinical medical assistant would convey empathy? ✔Correct Answer-Quietly listening to the
patient's concerns.
Clinical medical assistants should answer the phone within how many rings? ✔Correct Answer-3
A physician has asked a clinical medical assistant to type a formal business letter for them Which
closing would be INCORRECT? ✔Correct Answer-Best of luck
The following list of best practices applies to which type of business communication? ✔Correct
Answer-Identify yourself .
Pay undivided attention
, Provide a willingness to help
Take clear and concise messages
-Phone call
How often should a clinical medical assistant reconcile a day sheet? ✔Correct Answer-At the end
of the day
How often should a patient's medical record be reviewed to ensure its completeness? ✔Correct
Answer-Annually
Which form is used for the collection of demographic information from patients? ✔Correct
Answer-Medical history form
What is the name of a system used for documentation in a health care environment? ✔Correct
Answer-Electronic medical record
Which of the following is an example of a document that may be signed by the clinical medical
assistant? ✔Correct Answer-Notification of collection procedures
What is the name for the situation when a provider withdraws care from a patient without notice of
discharge? ✔Correct Answer-abandonment
Which of the following calls should be directed to a physician? ✔Correct Answer-calls from a
referring provider
Before a patient's medical information can be shared with others, what must the office obtain?
✔Correct Answer-Release form signed by the patient
Which of the following approaches is considered the best regarding a patient who does NOT speak
English? ✔Correct Answer-Request a professional medical translator for the patient.
When assessing a 5-year-old child during a follow-up visit, a clinical medical assistant notices bruises
on the child's arms and legs. Which of the following actions should be taken? ✔Correct Answer-
Notify the physician immediately.
What is the name for the ability to identify with someone else's feelings? ✔Correct Answer-
empathy
What will happen to a submitted insurance claim if its diagnosis and procedure codes do not match?
✔Correct Answer-It will be rejected
Under what circumstances can a clinical medical assistant accept a check written by a thing party?
✔Correct Answer-If the check is from the patient's health insurance company.
A patient at a medical clinic had their lab tests performed at an urgent care center. A physician at the
clinic asked a clinical medical assistant to obtain the patient's lab results from the center. The
patient's medical release form has expired. What should the clinical medical assistant do?
✔Correct Answer-Send the medical release form to the urgent care center regardless
100% VERIFIED ANSWERS|LATEST UPDATE|ALREADY
GRADED A+
What is the name of the national health insurance plan for Americans aged 65 and older?
✔Correct Answer-Medicare
What does practicing good daily hygiene and dressing appropriately show to an employer?
✔Correct Answer-Professionalism
What attire is acceptable for clinical medical assistant? ✔Correct Answer-Clean scrubs and
comfortable shoes
To create a successful team in the office, which of the following is essential? ✔Correct Answer-
Clarify the roles of team members
Which behavior is an example of integrity? ✔Correct Answer-Acknowledging one's mistakes
Which of the following equates to accepting responsibility for personal decisions, choice an actions
in the healthcare workplace? ✔Correct Answer-Accountability
The invoice for the monthly rent of the building where the medical office is located, is typically
handled by which department? ✔Correct Answer-Accounts payable
When a patient arrived at the clinic, a clinical medical assistant checked them in without looking up.
After the visit, the patient left a negative review of the clinic on social media. What should be done
to prevent similar incidents in the future? ✔Correct Answer-Smiling and giving the patient eye
contact.
A clinical medical assistant is working with a patient over their bill. The patient begins to get visibly
upset and begins to yell in front of the other patients. What should the clinical medical assistant do
first? ✔Correct Answer-Invite the patient to join them in a room away from the other patients
Clinical medical assistant is screening a patient who has trouble with hearing. What should the
clinical medical assistant do? ✔Correct Answer-Use hand gestures while speaking to the patient.
A patient is newly diagnosed with a terminal disease and appears distraught. Which response from a
clinical medical assistant would convey empathy? ✔Correct Answer-Quietly listening to the
patient's concerns.
Clinical medical assistants should answer the phone within how many rings? ✔Correct Answer-3
A physician has asked a clinical medical assistant to type a formal business letter for them Which
closing would be INCORRECT? ✔Correct Answer-Best of luck
The following list of best practices applies to which type of business communication? ✔Correct
Answer-Identify yourself .
Pay undivided attention
, Provide a willingness to help
Take clear and concise messages
-Phone call
How often should a clinical medical assistant reconcile a day sheet? ✔Correct Answer-At the end
of the day
How often should a patient's medical record be reviewed to ensure its completeness? ✔Correct
Answer-Annually
Which form is used for the collection of demographic information from patients? ✔Correct
Answer-Medical history form
What is the name of a system used for documentation in a health care environment? ✔Correct
Answer-Electronic medical record
Which of the following is an example of a document that may be signed by the clinical medical
assistant? ✔Correct Answer-Notification of collection procedures
What is the name for the situation when a provider withdraws care from a patient without notice of
discharge? ✔Correct Answer-abandonment
Which of the following calls should be directed to a physician? ✔Correct Answer-calls from a
referring provider
Before a patient's medical information can be shared with others, what must the office obtain?
✔Correct Answer-Release form signed by the patient
Which of the following approaches is considered the best regarding a patient who does NOT speak
English? ✔Correct Answer-Request a professional medical translator for the patient.
When assessing a 5-year-old child during a follow-up visit, a clinical medical assistant notices bruises
on the child's arms and legs. Which of the following actions should be taken? ✔Correct Answer-
Notify the physician immediately.
What is the name for the ability to identify with someone else's feelings? ✔Correct Answer-
empathy
What will happen to a submitted insurance claim if its diagnosis and procedure codes do not match?
✔Correct Answer-It will be rejected
Under what circumstances can a clinical medical assistant accept a check written by a thing party?
✔Correct Answer-If the check is from the patient's health insurance company.
A patient at a medical clinic had their lab tests performed at an urgent care center. A physician at the
clinic asked a clinical medical assistant to obtain the patient's lab results from the center. The
patient's medical release form has expired. What should the clinical medical assistant do?
✔Correct Answer-Send the medical release form to the urgent care center regardless
