MNO2609 Assignment 4 Semester 2 due 22 September 2025 |ANSWERS

MNO2609
ASSIGNMENT 4 SEMESTER 2 2025

UNIQUE NO.
DUE DATE: 22 SEPTEMBER 2025

, Section A

Question 1.1 – Acronyms

a) SIPOC – Suppliers, Inputs, Process, Outputs, Customers
b) TQM – Total Quality Management
c) CSF – Critical Success Factors
d) KPI – Key Performance Indicator
e) EFQM – European Foundation for Quality Management
f) CMMI – Capability Maturity Model Integration
g) BPR – Business Process Re-engineering
h) DMAIC – Define, Measure, Analyze, Improve, Control
i) SPC – Statistical Process Control




Question 1.2 – Quality Gurus Comparison
Attribute Deming Crosby Juran

Meeting customer
"Conformance to “Fitness for use”; product
needs and continuous
Definition requirements"; quality should satisfy the
improvement; quality
of quality means doing things intended purpose of the
is achieved by
right the first time. customer.
improving processes.

Emphasized
cooperation, breaking Stressed Advocated teamwork but
down barriers management’s role in stressed quality
Teamwork
between departments, driving quality and leadership and training as
and involving motivating employees. key enablers.
everyone.