FINAL EXAM REVIEW BQA QUESTIONS
WITH COMPLETE SOLUTIONS
Who cis cresponsible cfor caccreditation cof cVet ctech cprograms cin cthe cU.S?
a. cNAVTA
b. cState cVMA
c. cAVMA
d. cState cVTA c- cCORRECT cANS✔✔C
What care cthe cthree cthings ca cvet ctech ccannot cdo cin cthe cveterinary chospital?
a. cPrescribe cmeds, cdiagnose cdisease, cand cassist cduring csurgery
b. cPrescribe cmeds, cperform csurgical cprocedures, cand cprovide canesthesia
c. cDiagnose cdisease, cprescribe cmeds, cand cperform csurgical cprocedure
d. cProvide cdental cprophylaxis, cdiagnose cdisease, cand cprescribe cmeds c- cCORRECT
cANS✔✔C
There care cover c___ c"essential" cand c"recommended" ctasks clisted cin cthe
cAccreditation cPolicies cand cProcedures chandbook cof cthe cCVTEA, cwhich cconstitutes
cthe cfoundation cof cthe chands-on ccurriculum cfor claboratories cand cpractice ctraining?
a. c500
b. c350
c. c200
d. c150 c- cCORRECT cANS✔✔B
What cis cthe cname cof cthe cnational cboard cexamination cgiven cto cvet ctechs?
a. cVeterinary cTechnician cExamination cBoards
b. cVeterinary cTechnician cNational cExamination
c. cVeterinary cTechnician cNational cBoard cExamination
d. cVeterinary cTechnician cExamination c- cCORRECT cANS✔✔B
A cVTS cis ca cvet ctech cwho:
a. cHas cattained ca cBachelor cof cScience cdegree cin cveterinary ctechnology
b. cHas cbeen creviewed cand capproved cfor cspecialist cstatus cby cthe cacademy
c. cHas cstudied cand cbeen ctested cin cthe cten careas cof cspecialty cin cveterinary
ctechnology
d. cCan conly cpractice cin cCanada c- cCORRECT cANS✔✔B
,A cVet cTech cwho cholds ca cBachelor cof cScience cdegree cfrom ca c4-year, cAVMA-
accredited ccollege cis cconsidered ca cveterinary:
a. ctechnician cassistant cspecialist
b. ctechnologist
c. cassistant ctechnologist
d. ctechnician cspecialist c- cCORRECT cANS✔✔B
The coffice cmanager cwalks cinto cthe ckennel carea, cfinds cit cempty cof cpersonnel, cand
cobserves can canimal cin ca cdirty ccage. cWhich cof cthe cfollowing cteam cmembers cis
cresponsible cfor ccleaning cthe cdirty ccage cat cthis cpoint?
a. cThe coffice cmanager
b. cThe cveterinary ctechnologist
c. cThe cveterinary cassistant
d. cThe cgroomer c- cCORRECT cANS✔✔A
Which cof cthe cfollowing care ctwo ckey cingredients cto ceffective cteamwork cwithin ca
cveterinary cpractice?
a. cReward csystem cfor cindividual cinitiative cand cresourcefulness
b. cClearly cstated chierarchies cand crespect cfor ceducational cachievements
c. cHonest ccommunication cand crespect
d. cFair cpay cscale cand cwritten cjob cdescriptions c- cCORRECT cANS✔✔C
Interpreting ccorrect cnutritional cinstructions, cfeeding ccorrect cdiet, cand cwithholding
cfood cfrom ca cpre-op cpatient cdescribe cthe cprimary cduties cof cwhich cmember cof cthe
cveterinary chealthcare cteam?
a. cKennel cassistant
b. cGroomer
c. cVeterinary ctechnician
d. cVeterinary cassistant c- cCORRECT cANS✔✔A
It cis cmost cappropriate cfor ca cveterinary cassistant cto cexcel cat cwhich cof cthe cfollowing
caspects cof cthe cveterinary cpractice?
a. cDisease cprevention cand canimal cnutrition
b. cCalculation cof cdrug cdosages
c. cAnimal cskin ccare
d. cAccounts creceivable cand caccounts cpayable c- cCORRECT cANS✔✔A
A cfully ccredentialed cveterinary ctechnician cis crequired cto chave cwhich cof cthe
cfollowing?
a. cLetter cof cacceptance cinto ca cveterinary cmedical cschool
b. cExtensive chands-on cexperience cas ca cveterinary cassistant
c. cPassing cgrade con can cexam cgiven cby ca cstate cand cthe cVeterinary cTechnician
cNational cExamination cCommittee
d. cDiploma cfrom ca c4-year cAmerican cVeterinary cMedical cAssociation-accredited
cveterinary ctechnology cprogram c- cCORRECT cANS✔✔C
,Which cof cthe cfollowing cis ctrue cregarding cdirect csupervision?
a. cA clicensed cveterinarian cobserves ca cvet ctech cperform chis cor cher cduties
b. cIt cis cmandated cstate-by-state
c. cDuties care cset cby cthe cVTNE
d. cIt capplies conly cto cveterinary cassistants c- cCORRECT cANS✔✔B
A creceptionist cis cat cthe cfront cline cof cthe cveterinary cpractice, cwhich cmeans cthat cthis
cteam cmember cis cmost clikely cto cbe cresponsible cfor cwhich cof cthe cfollowing
cimportant cduties?
a. cDevelop cclient ccoping cstrategies
b. cGreet cclients cand cinterpret cmedical crecords
c. cManage caccounts creceivable cand ccollections
d. cUnderstand cand cteach cthe csignificance cof cdiseases c- cCORRECT cANS✔✔B
An cadvertising csales crepresentative cfrom ca clocal cnewspaper ccalls cthe cveterinary
cclinic cto cask cif cthe cclinic cwants cto cpromote cits cservices cvia can cadvertisement.
cWhich cof cthe cfollowing cteam cmembers cis cmost clikely cto cbe cauthorized cto
cpurchase cthe cadvertisement cspace?
a. cVeterinarian
b. cVeterinary ctechnician
c. cVeterinary cassistant
d. cPractice cmanager
e. cReceptionist c- cCORRECT cANS✔✔D
To cmake csuggestions cto cimprove cthe cquality cand cquantity cof cwork cis cthe
cresponsibility cof cwhich cof cthe cfollowing cteam cmembers?
a. cThis cis cthe cresponsibility cof call cteam cmembers
b. cThis cis cthe crole cof cthe cveterinarian ctechnician
c. cSuggesting cwork cimprovements cis cthe csole cresponsibility cof cthe cpractice
cmanager
d. cA cveterinarian chas cthe csole cresponsibility cto csuggest cimprovement cin cwork
cquantity cand cquality c- cCORRECT cANS✔✔A
Which cof cthe cfollowing cis cthe cultimate cgoal cof cthe creceptionist cteam?
a. cKeeping cthe cwaiting carea cclean cand csafe cfor cclients cand canimals
b. cCollecting cpayments cfrom cclients c
c. cEnsuring cthat caccurate cinvoices care cdelivered cto cclients
d. cSupporting cclient cand cpatient ccare cthrough ceffective ccommunications
e. cOffering cexceptional ccustomer cservice c- cCORRECT cANS✔✔E
Which cof cthe cfollowing cmethods cwould cthe creceptionist cuse cto censure cthe csafety cof
cclients cand cpatients cin cthe creception carea?
a. cProvide cseparate creception careas cfor cwell cand cill cpets
b. cProvide csignage cadvising canimal crestraint cpolicies
c. cMake csure cevery cdog cis con ca cleash cand cevery ccat cin ca ccarrier c
, d. cPlace cevery cclient cand cpet cin can cexam croom cwhen cthey carrive c- cCORRECT
cANS✔✔C
Clients cand cvisitors cobserve ca cheated cargument cbetween ctwo cstaff cmembers
cregarding cwhose cresponsibility cit cis cto cclean cup curine cfrom ca c"doggie cmishap" cin
cthe creception carea. cThis ctype cof cstaff cinteraction cwill chave can ceffect con cwhich cof
cthe cfollowing?
a. cTeam cculture
b. cCleaning cproduct cselection
c. cJob cdescriptions
d. cEtiquette c- cCORRECT cANS✔✔A
Which cof cthe cfollowing cis cthe cmost cappropriate cway cto cdiscuss ca clengthy cand
ccomplex cbill cwith ca cclient?
a. cShow cthe cinvoice cto cthe cclient cand cgo cthrough cit cline cby cline; cask cfor cand
canswer cany cquestions, cthen cask cfor cpayment
b. cTell cthe cclient cthe cinvoice ctotal cand cask cfor cpayment
c. cGive cthe cinvoice cto cthe cclient, cinstruct cthe cclient cto ctake cit chome cto cexamine cit,
cand cthen ccall cthe cclinic cback cwith ca ccredit ccard cnumber cfor cpayment
d. cGive cthe cinvoice cto cthe cclient, cinstruct cthe cclient cto ctake ca cseat cto clook cit cover,
cand cthen ccome cback cto cthe cdesk cwith cpayment c- cCORRECT cANS✔✔A
A cclient cis cat cthe creception cdesk ccomplaining cloudly cabout cthe cservices cthe cclinic
cprovided cto cthe cfamily cdog. cWhich cof cthe cfollowing cis cthe cmost cappropriate ccourse
cof caction cfor cthe creceptionist?
a. cCall csecurity cpersonnel cor clocal claw cenforcement
b. cAsk cthe cclient cto cstep cinto can cexam croom cto cspeak cwith cthe coffice cmanager cor
csomeone celse cwho ccan chelp cher
c. cStay cat cthe cfront cdesk, cbut crefuse cto cdiscuss cthe cmatter cuntil cthe cclient cis ccalm
d. cStay cat cthe cfront cdesk cwith cthe cclient cand cdiscuss cthe cmatter c- cCORRECT
cANS✔✔B
Triage cis cbest cdefined cas cprioritizing cpatients cbased con cwhich cof cthe cfollowing?
a. cThe clength cof ctime ca cclient chas cbeen ca ccustomer cof cthe cclinic
b. cFirst-come cfirst-served cpriority
c. cClients' cability cto cpay cfor cservices
d. cSeverity cof ctheir cconditions c- cCORRECT cANS✔✔D
The creceptionist cteam cmembers cspend cseveral chours cper cday con cthe ctelephone,
cmaking ceffective cphone ctechniques can cimportant cpart cof cthe cjob. cWhich cof cthe
cfollowing cis can cimportant ccomponent cof cproper ctelephone ctechnique?
a. cUsing ca cpleasant, cconfident, cand cunderstandable cvoice
b. cQuickly cand ccheerfully canswering call ccalls
c. cUsing ca clow, cconfident cvoice
d. cUsing ca cloud, cconfident cvoice c- cCORRECT cANS✔✔A
WITH COMPLETE SOLUTIONS
Who cis cresponsible cfor caccreditation cof cVet ctech cprograms cin cthe cU.S?
a. cNAVTA
b. cState cVMA
c. cAVMA
d. cState cVTA c- cCORRECT cANS✔✔C
What care cthe cthree cthings ca cvet ctech ccannot cdo cin cthe cveterinary chospital?
a. cPrescribe cmeds, cdiagnose cdisease, cand cassist cduring csurgery
b. cPrescribe cmeds, cperform csurgical cprocedures, cand cprovide canesthesia
c. cDiagnose cdisease, cprescribe cmeds, cand cperform csurgical cprocedure
d. cProvide cdental cprophylaxis, cdiagnose cdisease, cand cprescribe cmeds c- cCORRECT
cANS✔✔C
There care cover c___ c"essential" cand c"recommended" ctasks clisted cin cthe
cAccreditation cPolicies cand cProcedures chandbook cof cthe cCVTEA, cwhich cconstitutes
cthe cfoundation cof cthe chands-on ccurriculum cfor claboratories cand cpractice ctraining?
a. c500
b. c350
c. c200
d. c150 c- cCORRECT cANS✔✔B
What cis cthe cname cof cthe cnational cboard cexamination cgiven cto cvet ctechs?
a. cVeterinary cTechnician cExamination cBoards
b. cVeterinary cTechnician cNational cExamination
c. cVeterinary cTechnician cNational cBoard cExamination
d. cVeterinary cTechnician cExamination c- cCORRECT cANS✔✔B
A cVTS cis ca cvet ctech cwho:
a. cHas cattained ca cBachelor cof cScience cdegree cin cveterinary ctechnology
b. cHas cbeen creviewed cand capproved cfor cspecialist cstatus cby cthe cacademy
c. cHas cstudied cand cbeen ctested cin cthe cten careas cof cspecialty cin cveterinary
ctechnology
d. cCan conly cpractice cin cCanada c- cCORRECT cANS✔✔B
,A cVet cTech cwho cholds ca cBachelor cof cScience cdegree cfrom ca c4-year, cAVMA-
accredited ccollege cis cconsidered ca cveterinary:
a. ctechnician cassistant cspecialist
b. ctechnologist
c. cassistant ctechnologist
d. ctechnician cspecialist c- cCORRECT cANS✔✔B
The coffice cmanager cwalks cinto cthe ckennel carea, cfinds cit cempty cof cpersonnel, cand
cobserves can canimal cin ca cdirty ccage. cWhich cof cthe cfollowing cteam cmembers cis
cresponsible cfor ccleaning cthe cdirty ccage cat cthis cpoint?
a. cThe coffice cmanager
b. cThe cveterinary ctechnologist
c. cThe cveterinary cassistant
d. cThe cgroomer c- cCORRECT cANS✔✔A
Which cof cthe cfollowing care ctwo ckey cingredients cto ceffective cteamwork cwithin ca
cveterinary cpractice?
a. cReward csystem cfor cindividual cinitiative cand cresourcefulness
b. cClearly cstated chierarchies cand crespect cfor ceducational cachievements
c. cHonest ccommunication cand crespect
d. cFair cpay cscale cand cwritten cjob cdescriptions c- cCORRECT cANS✔✔C
Interpreting ccorrect cnutritional cinstructions, cfeeding ccorrect cdiet, cand cwithholding
cfood cfrom ca cpre-op cpatient cdescribe cthe cprimary cduties cof cwhich cmember cof cthe
cveterinary chealthcare cteam?
a. cKennel cassistant
b. cGroomer
c. cVeterinary ctechnician
d. cVeterinary cassistant c- cCORRECT cANS✔✔A
It cis cmost cappropriate cfor ca cveterinary cassistant cto cexcel cat cwhich cof cthe cfollowing
caspects cof cthe cveterinary cpractice?
a. cDisease cprevention cand canimal cnutrition
b. cCalculation cof cdrug cdosages
c. cAnimal cskin ccare
d. cAccounts creceivable cand caccounts cpayable c- cCORRECT cANS✔✔A
A cfully ccredentialed cveterinary ctechnician cis crequired cto chave cwhich cof cthe
cfollowing?
a. cLetter cof cacceptance cinto ca cveterinary cmedical cschool
b. cExtensive chands-on cexperience cas ca cveterinary cassistant
c. cPassing cgrade con can cexam cgiven cby ca cstate cand cthe cVeterinary cTechnician
cNational cExamination cCommittee
d. cDiploma cfrom ca c4-year cAmerican cVeterinary cMedical cAssociation-accredited
cveterinary ctechnology cprogram c- cCORRECT cANS✔✔C
,Which cof cthe cfollowing cis ctrue cregarding cdirect csupervision?
a. cA clicensed cveterinarian cobserves ca cvet ctech cperform chis cor cher cduties
b. cIt cis cmandated cstate-by-state
c. cDuties care cset cby cthe cVTNE
d. cIt capplies conly cto cveterinary cassistants c- cCORRECT cANS✔✔B
A creceptionist cis cat cthe cfront cline cof cthe cveterinary cpractice, cwhich cmeans cthat cthis
cteam cmember cis cmost clikely cto cbe cresponsible cfor cwhich cof cthe cfollowing
cimportant cduties?
a. cDevelop cclient ccoping cstrategies
b. cGreet cclients cand cinterpret cmedical crecords
c. cManage caccounts creceivable cand ccollections
d. cUnderstand cand cteach cthe csignificance cof cdiseases c- cCORRECT cANS✔✔B
An cadvertising csales crepresentative cfrom ca clocal cnewspaper ccalls cthe cveterinary
cclinic cto cask cif cthe cclinic cwants cto cpromote cits cservices cvia can cadvertisement.
cWhich cof cthe cfollowing cteam cmembers cis cmost clikely cto cbe cauthorized cto
cpurchase cthe cadvertisement cspace?
a. cVeterinarian
b. cVeterinary ctechnician
c. cVeterinary cassistant
d. cPractice cmanager
e. cReceptionist c- cCORRECT cANS✔✔D
To cmake csuggestions cto cimprove cthe cquality cand cquantity cof cwork cis cthe
cresponsibility cof cwhich cof cthe cfollowing cteam cmembers?
a. cThis cis cthe cresponsibility cof call cteam cmembers
b. cThis cis cthe crole cof cthe cveterinarian ctechnician
c. cSuggesting cwork cimprovements cis cthe csole cresponsibility cof cthe cpractice
cmanager
d. cA cveterinarian chas cthe csole cresponsibility cto csuggest cimprovement cin cwork
cquantity cand cquality c- cCORRECT cANS✔✔A
Which cof cthe cfollowing cis cthe cultimate cgoal cof cthe creceptionist cteam?
a. cKeeping cthe cwaiting carea cclean cand csafe cfor cclients cand canimals
b. cCollecting cpayments cfrom cclients c
c. cEnsuring cthat caccurate cinvoices care cdelivered cto cclients
d. cSupporting cclient cand cpatient ccare cthrough ceffective ccommunications
e. cOffering cexceptional ccustomer cservice c- cCORRECT cANS✔✔E
Which cof cthe cfollowing cmethods cwould cthe creceptionist cuse cto censure cthe csafety cof
cclients cand cpatients cin cthe creception carea?
a. cProvide cseparate creception careas cfor cwell cand cill cpets
b. cProvide csignage cadvising canimal crestraint cpolicies
c. cMake csure cevery cdog cis con ca cleash cand cevery ccat cin ca ccarrier c
, d. cPlace cevery cclient cand cpet cin can cexam croom cwhen cthey carrive c- cCORRECT
cANS✔✔C
Clients cand cvisitors cobserve ca cheated cargument cbetween ctwo cstaff cmembers
cregarding cwhose cresponsibility cit cis cto cclean cup curine cfrom ca c"doggie cmishap" cin
cthe creception carea. cThis ctype cof cstaff cinteraction cwill chave can ceffect con cwhich cof
cthe cfollowing?
a. cTeam cculture
b. cCleaning cproduct cselection
c. cJob cdescriptions
d. cEtiquette c- cCORRECT cANS✔✔A
Which cof cthe cfollowing cis cthe cmost cappropriate cway cto cdiscuss ca clengthy cand
ccomplex cbill cwith ca cclient?
a. cShow cthe cinvoice cto cthe cclient cand cgo cthrough cit cline cby cline; cask cfor cand
canswer cany cquestions, cthen cask cfor cpayment
b. cTell cthe cclient cthe cinvoice ctotal cand cask cfor cpayment
c. cGive cthe cinvoice cto cthe cclient, cinstruct cthe cclient cto ctake cit chome cto cexamine cit,
cand cthen ccall cthe cclinic cback cwith ca ccredit ccard cnumber cfor cpayment
d. cGive cthe cinvoice cto cthe cclient, cinstruct cthe cclient cto ctake ca cseat cto clook cit cover,
cand cthen ccome cback cto cthe cdesk cwith cpayment c- cCORRECT cANS✔✔A
A cclient cis cat cthe creception cdesk ccomplaining cloudly cabout cthe cservices cthe cclinic
cprovided cto cthe cfamily cdog. cWhich cof cthe cfollowing cis cthe cmost cappropriate ccourse
cof caction cfor cthe creceptionist?
a. cCall csecurity cpersonnel cor clocal claw cenforcement
b. cAsk cthe cclient cto cstep cinto can cexam croom cto cspeak cwith cthe coffice cmanager cor
csomeone celse cwho ccan chelp cher
c. cStay cat cthe cfront cdesk, cbut crefuse cto cdiscuss cthe cmatter cuntil cthe cclient cis ccalm
d. cStay cat cthe cfront cdesk cwith cthe cclient cand cdiscuss cthe cmatter c- cCORRECT
cANS✔✔B
Triage cis cbest cdefined cas cprioritizing cpatients cbased con cwhich cof cthe cfollowing?
a. cThe clength cof ctime ca cclient chas cbeen ca ccustomer cof cthe cclinic
b. cFirst-come cfirst-served cpriority
c. cClients' cability cto cpay cfor cservices
d. cSeverity cof ctheir cconditions c- cCORRECT cANS✔✔D
The creceptionist cteam cmembers cspend cseveral chours cper cday con cthe ctelephone,
cmaking ceffective cphone ctechniques can cimportant cpart cof cthe cjob. cWhich cof cthe
cfollowing cis can cimportant ccomponent cof cproper ctelephone ctechnique?
a. cUsing ca cpleasant, cconfident, cand cunderstandable cvoice
b. cQuickly cand ccheerfully canswering call ccalls
c. cUsing ca clow, cconfident cvoice
d. cUsing ca cloud, cconfident cvoice c- cCORRECT cANS✔✔A
