, MNO2609 Assignment 4 (COMPLETE ANSWERS)
Semester 2 2025 – DUE 22 September 2025; 100% correct
solutions and explanations.
SECTION A
Question 1
1.1 Provide the full form of the following acronyms
a) SIPOC – Suppliers, Inputs, Process, Outputs, Customers
b) TQM – Total Quality Management
c) CSF – Critical Success Factor
d) KPI – Key Performance Indicator
e) EFQM – European Foundation for Quality Management
f) CMMI – Capability Maturity Model Integration
g) BPR – Business Process Reengineering
h) DMAIC – Define, Measure, Analyze, Improve, Control
i) SPC – Statistical Process Control
1.2 Compare and contrast the three quality gurus, Deming, Crosby,
and Juran in terms of their views
Attribute Deming Crosby Juran
Meeting and
exceeding Fitness for use –
Conformance to
Definition customer needs product must meet
requirements (zero
of quality through customer’s intended
defects).
continuous purpose.
improvement.
Strongly Believed quality is Supported teamwork
Teamwork emphasized everyone’s but focused more on
teamwork and responsibility, but managerial
Semester 2 2025 – DUE 22 September 2025; 100% correct
solutions and explanations.
SECTION A
Question 1
1.1 Provide the full form of the following acronyms
a) SIPOC – Suppliers, Inputs, Process, Outputs, Customers
b) TQM – Total Quality Management
c) CSF – Critical Success Factor
d) KPI – Key Performance Indicator
e) EFQM – European Foundation for Quality Management
f) CMMI – Capability Maturity Model Integration
g) BPR – Business Process Reengineering
h) DMAIC – Define, Measure, Analyze, Improve, Control
i) SPC – Statistical Process Control
1.2 Compare and contrast the three quality gurus, Deming, Crosby,
and Juran in terms of their views
Attribute Deming Crosby Juran
Meeting and
exceeding Fitness for use –
Conformance to
Definition customer needs product must meet
requirements (zero
of quality through customer’s intended
defects).
continuous purpose.
improvement.
Strongly Believed quality is Supported teamwork
Teamwork emphasized everyone’s but focused more on
teamwork and responsibility, but managerial
