MNO2609 Assignment 4 Semester 2 2025 (Answer Guide) - DUE 22 September 2025

MNO2609 Assignment 4 Semester 2 2025 (Answer Guide) - DUE 22 September 2025 Question 1 1.1 Provide the full form of the following acronyms and explain briefly. (9) a) SIPOC – Suppliers, Inputs, Process, Outputs, and Customers This is a high-level tool used in process improvement that maps the flow from suppliers to customers, showing the key inputs, core process activities, outputs, and target users. b) TQM – Total Quality Management A management approach focused on long-term success through customer satisfaction, continuous improvement, and involvement of all employees. c) CSF – Critical Success Factors These are the essential areas or activities that must be performed well for an organisation or project to achieve its mission and objectives. d) KPI – Key Performance Indicators Measurable values used to evaluate how effectively an organisation or process is achieving its strategic and operational goals. e) EFQM – European Foundation for Quality Management A framework designed to help organisations improve performance by assessing strengths and areas for development in leadership, strategy, people, and processes. f) CMMI – Capability Maturity Model Integration A process-level improvement model that provides organisations with guidelines to develop more efficient processes and improve product quality. g) BPR – Business Process Reengineering A management strategy that involves redesigning business processes from the ground up to achieve dramatic improvements in efficiency, quality, and speed. h) DMAIC – Define, Measure, Analyse, Improve, Control A structured Six Sigma methodology used to im