100% CORRECT ANSWERS | LATEST
VERSION 2025/2026.
What is management? - ANS Planning, organizing, and controlling work of others so activities
are completed effectively & efficiently to achieve organizational goals
Organizational goal - ANS -maximize profit
-become successful by surviving and growing as a company
Value - ANS Benefit/Cost = Value
Ways to deliver Value - ANS 1. Innovation
2. Quality
3. Service
4. Speed
5. Cost
6. Sustainability
Major challenges in managing the new competitive landscape? - ANS 1. Globalization: S&D
amongst other countries
2. Technological change: adapt to change in consumer taste
3. Knowledge management: find, unlock, and capitalize on unique resources
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, 4. Collaboration across borders
Functions of Management - ANS 1. Planning
2. Organizing
3. Leading
4. Controlling
Management Levels - Top-level - ANS Senior executives responsible for overall management
and effectiveness of organization
Management Levels - Mid-level - ANS Report to top level
Management Levels - Frontline - ANS Supervise operational activities of organization
Management Skills - ANS 1. Technical Skills
2. Conceptual/Decision Skills
3. Interpersonal Communication Skills
4. Relationship w/ management levels
What is plamning? - ANS process of making decisions about goals and activities that they
plan to pursue in the future
Characteristics of effective goals (SMART) - ANS Specific
Measurable
Attainable
Relevant
Time-bound
Levels of Planning - Strategic - ANS Goals regarding long term survival and growth
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