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COMS 2320 Exam 3 Questions and Answers
identity
Ans: Various meanings attached to a person by themselves and by
others.
personal identity
Ans: who am I?
Professional identity:
Ans: who am I as a nurse? Attitudes and behaviors in your role
Professional identification
Ans: how one relates to goals, values and structures of an organization
Strong identification:
Ans: satisfied with role and commitment to the organizations and
profession (more confident and committed)
weak identification
Ans: dissatisfied with role and little commitment to organization and
profession (consequence: nurses leave the job or the profession
Jablin's 4-step model of Organizational Assimilation
Ans: Anticipatory Socialization, Encounter Phase, Metamorphosis,
Exit
Anticipatory Socialization
Ans: enter organization with preconceived notions of how the jo will
look (weeks- time of experimentation)
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Encounter Phase
Ans: preconceived notions fall apart, and you really enter the workplace
and figure out your role (first few months)
Metamorphosis
Ans: when you have a sense of self significance and you change into
professional with a role
exit
Ans: you leave the job and start the process again
What are some common consequences of role ambiguity?
Ans: o Dissatisfaction with work task, supervisors, co workers
o Low organizational commitment
o Absenteeism
o High levels of turnover, burnout and depression
o Major source of stress
role ambiguity
Ans: Uncertainty about formal and informal roles. Fault of the
institution
causes of role ambiguity
Ans: o Cause 1: leadership
o Cause 2: unsupportive environment
teams share responsibility towards a ___
Ans: goal
What is teamwork?
Ans: Efficient and effective work group
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teamwork involves ___ & ___ actions
Ans: Cooperative and collaborative
(not just working in a group, cohere in some way and we have
competence in each other, and we cooperate)
5 characteristics of effective teams
Ans: 1. shared values
2. mutual trust
3. skills/ talent
4. rewards
5. inspiring vision
What are the benefits of effective teamwork for the organization?
Ans: higher efficiency, faster speed, more great ideas, increased
effectiveness
What are the benefits of effective teamwork for the individual?
Ans: o Mutual support
o Greater sense of accomplishment
o Increased job satisfaction
What are the four phases of the Stages of Team Development
Model?
Ans: forming, storming, norming, performing
forming
Ans: o Defining initial goals and roles
o Getting to know each other
o Usually few conflicts
storming
© 2025 All rights reserved
COMS 2320 Exam 3 Questions and Answers
identity
Ans: Various meanings attached to a person by themselves and by
others.
personal identity
Ans: who am I?
Professional identity:
Ans: who am I as a nurse? Attitudes and behaviors in your role
Professional identification
Ans: how one relates to goals, values and structures of an organization
Strong identification:
Ans: satisfied with role and commitment to the organizations and
profession (more confident and committed)
weak identification
Ans: dissatisfied with role and little commitment to organization and
profession (consequence: nurses leave the job or the profession
Jablin's 4-step model of Organizational Assimilation
Ans: Anticipatory Socialization, Encounter Phase, Metamorphosis,
Exit
Anticipatory Socialization
Ans: enter organization with preconceived notions of how the jo will
look (weeks- time of experimentation)
© 2025 All rights reserved
, 2 | Page
Encounter Phase
Ans: preconceived notions fall apart, and you really enter the workplace
and figure out your role (first few months)
Metamorphosis
Ans: when you have a sense of self significance and you change into
professional with a role
exit
Ans: you leave the job and start the process again
What are some common consequences of role ambiguity?
Ans: o Dissatisfaction with work task, supervisors, co workers
o Low organizational commitment
o Absenteeism
o High levels of turnover, burnout and depression
o Major source of stress
role ambiguity
Ans: Uncertainty about formal and informal roles. Fault of the
institution
causes of role ambiguity
Ans: o Cause 1: leadership
o Cause 2: unsupportive environment
teams share responsibility towards a ___
Ans: goal
What is teamwork?
Ans: Efficient and effective work group
© 2025 All rights reserved
, 3 | Page
teamwork involves ___ & ___ actions
Ans: Cooperative and collaborative
(not just working in a group, cohere in some way and we have
competence in each other, and we cooperate)
5 characteristics of effective teams
Ans: 1. shared values
2. mutual trust
3. skills/ talent
4. rewards
5. inspiring vision
What are the benefits of effective teamwork for the organization?
Ans: higher efficiency, faster speed, more great ideas, increased
effectiveness
What are the benefits of effective teamwork for the individual?
Ans: o Mutual support
o Greater sense of accomplishment
o Increased job satisfaction
What are the four phases of the Stages of Team Development
Model?
Ans: forming, storming, norming, performing
forming
Ans: o Defining initial goals and roles
o Getting to know each other
o Usually few conflicts
storming
© 2025 All rights reserved
