CPI TRAINING EXAM QUESTIONS
AND ANSWERS ALL CORRECT
When you notice your coworker in a situation that continues to escalate what should
you do? - Answer- Use a coordinated and collaborative approach
The physical skills review framework allows you to reflect on the suitability of each
restrictive intervention to maximize safety and minimize _________ - Answer- Harm
Restrictive interventions should always be considered as a last resort - Answer- True
The Decision Making Matrix assesses risks based on likelihood and - Answer- severity
During the control phase of the COPING Model you want to _______________ -
Answer- Ensure all parties have returned to a calm, controlled state
How can you support staff after a crisis - Answer- Ask the person if they want to talk
about the incident
The COPING Model helps your organization support staff and the people in your care
with a restorative approach - Answer- True
What is the goal when de-escalating crisis behavior? - Answer- Tension Reduction
Once someone reaches tension reduction, no further action is needed. - Answer- False
all behavior is a form of communication - Answer- True
The Directive Staff approach is a response to which Crisis Development Model behavior
level? - Answer- Defensive
When a person is in a tension reduction, what is an appropriate response? - Answer-
Re-establish the relationship
Which of the following statements best describes rational detachment? - Answer-
Remain professional by managing your own behavior and attitude
Precipitation factors are underlying reasons for behavior - Answer- True
You can influence the crisis by controlling another persons attitude. - Answer- False
AND ANSWERS ALL CORRECT
When you notice your coworker in a situation that continues to escalate what should
you do? - Answer- Use a coordinated and collaborative approach
The physical skills review framework allows you to reflect on the suitability of each
restrictive intervention to maximize safety and minimize _________ - Answer- Harm
Restrictive interventions should always be considered as a last resort - Answer- True
The Decision Making Matrix assesses risks based on likelihood and - Answer- severity
During the control phase of the COPING Model you want to _______________ -
Answer- Ensure all parties have returned to a calm, controlled state
How can you support staff after a crisis - Answer- Ask the person if they want to talk
about the incident
The COPING Model helps your organization support staff and the people in your care
with a restorative approach - Answer- True
What is the goal when de-escalating crisis behavior? - Answer- Tension Reduction
Once someone reaches tension reduction, no further action is needed. - Answer- False
all behavior is a form of communication - Answer- True
The Directive Staff approach is a response to which Crisis Development Model behavior
level? - Answer- Defensive
When a person is in a tension reduction, what is an appropriate response? - Answer-
Re-establish the relationship
Which of the following statements best describes rational detachment? - Answer-
Remain professional by managing your own behavior and attitude
Precipitation factors are underlying reasons for behavior - Answer- True
You can influence the crisis by controlling another persons attitude. - Answer- False
