MNO2609
Assignment 4 Semester 2 2025
2 2025
Unique Number:
Due date: 22 September 2025
QUESTION 1
SIPOC – Suppliers, Inputs, Process, Outputs, Customers (a high-level process mapping tool
often used in Six Sigma and quality management).
TQM – Total Quality Management (a set of systematic activities carried out by the whole
organisation to achieve objectives efficiently and provide quality products or services)
CSF – Critical Success Factor (key areas an organisation must perform well in to achieve its
mission and strategic goals)
KPI – Key Performance Indicator (a measurable value showing how effectively an
organisation achieves its objectives)
DISCLAIMER & TERMS OF USE
Educational Aid: These study notes are intended to be used as educational resources and should not be seen as a
replacement for individual research, critical analysis, or professional consultation. Students are encouraged to perform
their own research and seek advice from their instructors or academic advisors for specific assignment guidelines.
Personal Responsibility: While every effort has been made to ensure the accuracy and reliability of the information in
these study notes, the seller does not guarantee the completeness or correctness of all content. The buyer is
responsible for verifying the accuracy of the information and exercising their own judgment when applying it to their
assignments.
Academic Integrity: It is essential for students to maintain academic integrity and follow their institution's policies
regarding plagiarism, citation, and referencing. These study notes should be used as learning tools and sources of
inspiration. Any direct reproduction of the content without proper citation and acknowledgment may be considered
academic misconduct.
Limited Liability: The seller shall not be liable for any direct or indirect damages, losses, or consequences arising from
the use of these notes. This includes, but is not limited to, poor academic performance, penalties, or any other negative
consequences resulting from the application or misuse of the information provided.
, For additional support +27 81 278 3372
QUESTION 1
SIPOC – Suppliers, Inputs, Process, Outputs, Customers (a high-level process
mapping tool often used in Six Sigma and quality management).
TQM – Total Quality Management (a set of systematic activities carried out by the
whole organisation to achieve objectives efficiently and provide quality products or
services)
CSF – Critical Success Factor (key areas an organisation must perform well in to
achieve its mission and strategic goals)
KPI – Key Performance Indicator (a measurable value showing how effectively an
organisation achieves its objectives)
EFQM – European Foundation for Quality Management (an excellence model for
organisational assessment and improvement)
CMMI – Capability Maturity Model Integration (a process improvement framework
used to develop and refine processes)
BPR – Business Process Reengineering (a strategy for redesigning business
processes for dramatic performance improvements).
DMAIC – Define, Measure, Analyse, Improve, Control (a data-driven Six Sigma
methodology for process improvement).
SPC – Statistical Process Control (a method of quality control using statistical
methods to monitor and control processes
1.2.
:
Attribute Deming Crosby Juran
Assignment 4 Semester 2 2025
2 2025
Unique Number:
Due date: 22 September 2025
QUESTION 1
SIPOC – Suppliers, Inputs, Process, Outputs, Customers (a high-level process mapping tool
often used in Six Sigma and quality management).
TQM – Total Quality Management (a set of systematic activities carried out by the whole
organisation to achieve objectives efficiently and provide quality products or services)
CSF – Critical Success Factor (key areas an organisation must perform well in to achieve its
mission and strategic goals)
KPI – Key Performance Indicator (a measurable value showing how effectively an
organisation achieves its objectives)
DISCLAIMER & TERMS OF USE
Educational Aid: These study notes are intended to be used as educational resources and should not be seen as a
replacement for individual research, critical analysis, or professional consultation. Students are encouraged to perform
their own research and seek advice from their instructors or academic advisors for specific assignment guidelines.
Personal Responsibility: While every effort has been made to ensure the accuracy and reliability of the information in
these study notes, the seller does not guarantee the completeness or correctness of all content. The buyer is
responsible for verifying the accuracy of the information and exercising their own judgment when applying it to their
assignments.
Academic Integrity: It is essential for students to maintain academic integrity and follow their institution's policies
regarding plagiarism, citation, and referencing. These study notes should be used as learning tools and sources of
inspiration. Any direct reproduction of the content without proper citation and acknowledgment may be considered
academic misconduct.
Limited Liability: The seller shall not be liable for any direct or indirect damages, losses, or consequences arising from
the use of these notes. This includes, but is not limited to, poor academic performance, penalties, or any other negative
consequences resulting from the application or misuse of the information provided.
, For additional support +27 81 278 3372
QUESTION 1
SIPOC – Suppliers, Inputs, Process, Outputs, Customers (a high-level process
mapping tool often used in Six Sigma and quality management).
TQM – Total Quality Management (a set of systematic activities carried out by the
whole organisation to achieve objectives efficiently and provide quality products or
services)
CSF – Critical Success Factor (key areas an organisation must perform well in to
achieve its mission and strategic goals)
KPI – Key Performance Indicator (a measurable value showing how effectively an
organisation achieves its objectives)
EFQM – European Foundation for Quality Management (an excellence model for
organisational assessment and improvement)
CMMI – Capability Maturity Model Integration (a process improvement framework
used to develop and refine processes)
BPR – Business Process Reengineering (a strategy for redesigning business
processes for dramatic performance improvements).
DMAIC – Define, Measure, Analyse, Improve, Control (a data-driven Six Sigma
methodology for process improvement).
SPC – Statistical Process Control (a method of quality control using statistical
methods to monitor and control processes
1.2.
:
Attribute Deming Crosby Juran
