CMN3V
CMN is (4) - answer1. Unavoidable (unintentional)
2. Strategic (relational, instrumental, identity management)
3. Irrevocable (once said, no rewind)
4. A process (message isn'r sent/received in isolation)
Basic Model -5 - answer1. Noise
2. send/receives
3. message/channel
4. feedback/channel
5. send/receiver
Transactional Model includes -3Why CMN - answer1. SOCIAL: Social norms
2. RELATIONAL: relationships between sender/receiver
3. CULTURAL: Culture/learned context (direct v indirect cmn)
CMN Apprehension -2 - answer1. fear/anxiety about real/anticipated cmn
2. varies person/context/situation
Why CMN -2 - answer1. Express AFFILIATION: shows like/love/hate: verbally/
nonverbally/mediated (a like on IG)
2. Maintain relationships: intentionally/unintentionally influence others (politician
gestures)
Characteristics of effective cmn -9
SAPP CCC EA - answer1. Strategic/Purposeful
2. Audience-oriented: understand audience to tailor message
3. Persuasive
4. Professional: Appropriate to situation/context
5. Clear & concise
6. Culturally sensitive: Age, gender, ethnicity
7. Collaborative : Across people, departments; Negotiate agreement, compromise,
manage conflict
8. Ethical
9. Adaptable
cmn includes -4 - answer1. Writing
2. speaking
3. interpersonal interactions
4. professional presence
,Miscommunication TEDTALK: basically...misscmn can lead to -3 bad things - answer1.
confusion
2. animosity
3. misunderstnading (complex!)
transmission v transactional mode - answerTransmission mode;: message moves
directly from person to person
Transactional Model: we send/receive msg through subjective lenses/own
interpretations (IE: game of catch with CLAY ball) so connotations of words influenced
by context/situation
Increasing your knowledge of communication and improving your communication skills
can positively affect your -4 - answer1. academic
2. professional
3. personal
4. civic life
In terms of academics, research shows that students who study communication and
improve their communication skills are more/less likely to -2 - answer1. less likely to
drop out of school
2. more likely to have high grade point averages.
How to help prevent miscommunication -4 - answer1. Active listening (v passive)
2. Listen w eyes, ears, gut
3. Take time to understand as you'd want to be heard
4. Be active on personal perception filters: culture, community, family: influence how
you see words/don't assume your perspective is the objective truth!!!
Professionally, employers desire employees -2 - answer1. with good communication
skills,
2. employees who have good listening skills are more likely to get promoted.
Personally, communication skills help us 1 - answermaintain satisfying relationships.
Communication helps us with civic engagement and allows us to - answerparticipate in
and contribute to our communities.
Communication meets our instrumental needs by - answerhelping us achieve short-
AND long-term goals
Communication meets our identity needs by - answerallowing us to present ourselves to
others in particular ways.
Communication is guided by -2 - answer1. culture
, 2. context.
EX Collectivistic→ more emphasis on silent, nonverbal context
Communication meets our physical needs - answerPhysical: alert need not met (crying
bb) or survival (asking to stay at friend's house)
Psychological: better interpersonal cmn skills=better adapted to stress, less
anxiety/depression
We learn to communicate using systems that vary based - answerculture/lang
___ and ____ influence the routines and rituals within our communication. -
answerRules and norms influence
Communication meets our relational needs by - answerhelping us initiate, maintain, and
terminate relationships
Communication ethics varies by - answerculture and context and involves the
negotiation of and reflection on our actions regarding what we think is right and wrong.
Ethical implication
Cmn ethics deals with process of negotiation/reflecting on our actions & cmn regarding
what we believe to be right/wrong but nothing is 100%
Compliance gaining cmn: getting people to do soemthing/act in certain way; Tactics -7 -
answer1. Offering rewards
2. threatening punishment
3. Using expertise
4. Liking
5. Debt "owing"
6. Altruism "do what's best"
7. Esteem: other ppl witll think more highly if comply
Communication is a *process* that includes messages that vary in terms of -
answerconscious thought and intention:
highly conscious doesn't mean more ethical or clear
Communication is also irreversible and unrepeatable.
Phatic Communion: - answerscripted/routine verbal interactions to establish social
bonds rather than exchange meaning="Pointless", Culturally relative, Passing someone
in hall "what's up"
A crucial, but often overlooked, function of leadership is creating a culture in which -
answereffective communication can flourish: meaning cannot be separated from context
CMN is (4) - answer1. Unavoidable (unintentional)
2. Strategic (relational, instrumental, identity management)
3. Irrevocable (once said, no rewind)
4. A process (message isn'r sent/received in isolation)
Basic Model -5 - answer1. Noise
2. send/receives
3. message/channel
4. feedback/channel
5. send/receiver
Transactional Model includes -3Why CMN - answer1. SOCIAL: Social norms
2. RELATIONAL: relationships between sender/receiver
3. CULTURAL: Culture/learned context (direct v indirect cmn)
CMN Apprehension -2 - answer1. fear/anxiety about real/anticipated cmn
2. varies person/context/situation
Why CMN -2 - answer1. Express AFFILIATION: shows like/love/hate: verbally/
nonverbally/mediated (a like on IG)
2. Maintain relationships: intentionally/unintentionally influence others (politician
gestures)
Characteristics of effective cmn -9
SAPP CCC EA - answer1. Strategic/Purposeful
2. Audience-oriented: understand audience to tailor message
3. Persuasive
4. Professional: Appropriate to situation/context
5. Clear & concise
6. Culturally sensitive: Age, gender, ethnicity
7. Collaborative : Across people, departments; Negotiate agreement, compromise,
manage conflict
8. Ethical
9. Adaptable
cmn includes -4 - answer1. Writing
2. speaking
3. interpersonal interactions
4. professional presence
,Miscommunication TEDTALK: basically...misscmn can lead to -3 bad things - answer1.
confusion
2. animosity
3. misunderstnading (complex!)
transmission v transactional mode - answerTransmission mode;: message moves
directly from person to person
Transactional Model: we send/receive msg through subjective lenses/own
interpretations (IE: game of catch with CLAY ball) so connotations of words influenced
by context/situation
Increasing your knowledge of communication and improving your communication skills
can positively affect your -4 - answer1. academic
2. professional
3. personal
4. civic life
In terms of academics, research shows that students who study communication and
improve their communication skills are more/less likely to -2 - answer1. less likely to
drop out of school
2. more likely to have high grade point averages.
How to help prevent miscommunication -4 - answer1. Active listening (v passive)
2. Listen w eyes, ears, gut
3. Take time to understand as you'd want to be heard
4. Be active on personal perception filters: culture, community, family: influence how
you see words/don't assume your perspective is the objective truth!!!
Professionally, employers desire employees -2 - answer1. with good communication
skills,
2. employees who have good listening skills are more likely to get promoted.
Personally, communication skills help us 1 - answermaintain satisfying relationships.
Communication helps us with civic engagement and allows us to - answerparticipate in
and contribute to our communities.
Communication meets our instrumental needs by - answerhelping us achieve short-
AND long-term goals
Communication meets our identity needs by - answerallowing us to present ourselves to
others in particular ways.
Communication is guided by -2 - answer1. culture
, 2. context.
EX Collectivistic→ more emphasis on silent, nonverbal context
Communication meets our physical needs - answerPhysical: alert need not met (crying
bb) or survival (asking to stay at friend's house)
Psychological: better interpersonal cmn skills=better adapted to stress, less
anxiety/depression
We learn to communicate using systems that vary based - answerculture/lang
___ and ____ influence the routines and rituals within our communication. -
answerRules and norms influence
Communication meets our relational needs by - answerhelping us initiate, maintain, and
terminate relationships
Communication ethics varies by - answerculture and context and involves the
negotiation of and reflection on our actions regarding what we think is right and wrong.
Ethical implication
Cmn ethics deals with process of negotiation/reflecting on our actions & cmn regarding
what we believe to be right/wrong but nothing is 100%
Compliance gaining cmn: getting people to do soemthing/act in certain way; Tactics -7 -
answer1. Offering rewards
2. threatening punishment
3. Using expertise
4. Liking
5. Debt "owing"
6. Altruism "do what's best"
7. Esteem: other ppl witll think more highly if comply
Communication is a *process* that includes messages that vary in terms of -
answerconscious thought and intention:
highly conscious doesn't mean more ethical or clear
Communication is also irreversible and unrepeatable.
Phatic Communion: - answerscripted/routine verbal interactions to establish social
bonds rather than exchange meaning="Pointless", Culturally relative, Passing someone
in hall "what's up"
A crucial, but often overlooked, function of leadership is creating a culture in which -
answereffective communication can flourish: meaning cannot be separated from context
