1|Page
SERVICENOW CSA | COMPREHENSIVE Q&A
FOR GUARANTEED SUCCESS
What would you do, on a list, if you wanted to show records in groups, based on
the column category?
a. On list Context Menu, select Group By > Category
b. On the Filter Menu, select Group By > Category
c. Click Group On icon, select Category
d. On Navigator Filter, type tablename.group.category and press enter.
e. On the Category column table, click Context menu > Group By Category-correct-
answer-a. On list Context Menu, select Group By > Category
e. On the Category column table, click Context menu > Group By Category
When importing spreadsheet data into ServiceNow, in which step does the data
get written to the receiving table?
a. Run Transform
b. Run Import
c. Import Dataset
d. Execute Transform
e. Schedule Transform-correct-answer-a. Run Transform
,2|Page
What are the steps for applying an update set to an instance?
a. Retrieve, Preview, Commit
b. Specify, Transform, Apply
c. Retrieve, Assess, Apply
d. Get, Test, Push
e. Pull, Review, Push-correct-answer-a. Retrieve, Preview, Commit
A department manager asks an analyst to build some reports. Where do you
recommend the analyst start?
a. Report Dashboard > Create New
b. Reports > Getting Started
c. Performance Analytics > Reports
d. Reports > Create New-correct-answer-d. Reports > Create New
If a knowledge base has no access details specified what users are able to read
articles in that knowledge base?
a. itil user
b. Any user with an article's permalink
c. Any active user
d. No users
e. Users with kb_user role-correct-answer-c. Any active user
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Which application is used primarily to load data into ServiceNow
a. Import Hub
b. System Import Sets
c. Data Import Configure
d. Import Management-correct-answer-b. System Import Sets
On what part of the ServiceNow instance would you find the option to
Impersonate User?
a. Module
b. Content Frame
c. Application
d. Banner-correct-answer-d. Banner
What is the best practice related to using the Default Update Set for moving
customizations between instances?
a. Merge Default update sets before moving between instances
b. Submit Default update set to application repository
c. You should not use the Default Update sets for moving between instances
d. Keep Default update set to maximum of 20 records, for troubleshooting
purposes.-correct-answer-c. You should not use the Default Update sets for
moving between instances
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What are the three key tables in an enterprise CMBD?
a. cmdb
b. sn_cmdb_bak
c. cmdb_rel_ci
d. sn_cmdb
e. cmdb_bak
f. cmdb_ci
g. sn_cmdb_ci-correct-answer-a. cmdb
c. cmdb_rel_ci
f. cmdb_ci
What is used to determine user access to knowledge bases or a knowledge
article?
a. sn_kb_read sn_article_read
b. Privacy Settings
c. Read Access Flag
d. User Criteria-correct-answer-d. User Criteria
What are the main components of the Form Design Interface? (Choose 3)
SERVICENOW CSA | COMPREHENSIVE Q&A
FOR GUARANTEED SUCCESS
What would you do, on a list, if you wanted to show records in groups, based on
the column category?
a. On list Context Menu, select Group By > Category
b. On the Filter Menu, select Group By > Category
c. Click Group On icon, select Category
d. On Navigator Filter, type tablename.group.category and press enter.
e. On the Category column table, click Context menu > Group By Category-correct-
answer-a. On list Context Menu, select Group By > Category
e. On the Category column table, click Context menu > Group By Category
When importing spreadsheet data into ServiceNow, in which step does the data
get written to the receiving table?
a. Run Transform
b. Run Import
c. Import Dataset
d. Execute Transform
e. Schedule Transform-correct-answer-a. Run Transform
,2|Page
What are the steps for applying an update set to an instance?
a. Retrieve, Preview, Commit
b. Specify, Transform, Apply
c. Retrieve, Assess, Apply
d. Get, Test, Push
e. Pull, Review, Push-correct-answer-a. Retrieve, Preview, Commit
A department manager asks an analyst to build some reports. Where do you
recommend the analyst start?
a. Report Dashboard > Create New
b. Reports > Getting Started
c. Performance Analytics > Reports
d. Reports > Create New-correct-answer-d. Reports > Create New
If a knowledge base has no access details specified what users are able to read
articles in that knowledge base?
a. itil user
b. Any user with an article's permalink
c. Any active user
d. No users
e. Users with kb_user role-correct-answer-c. Any active user
,3|Page
Which application is used primarily to load data into ServiceNow
a. Import Hub
b. System Import Sets
c. Data Import Configure
d. Import Management-correct-answer-b. System Import Sets
On what part of the ServiceNow instance would you find the option to
Impersonate User?
a. Module
b. Content Frame
c. Application
d. Banner-correct-answer-d. Banner
What is the best practice related to using the Default Update Set for moving
customizations between instances?
a. Merge Default update sets before moving between instances
b. Submit Default update set to application repository
c. You should not use the Default Update sets for moving between instances
d. Keep Default update set to maximum of 20 records, for troubleshooting
purposes.-correct-answer-c. You should not use the Default Update sets for
moving between instances
, 4|Page
What are the three key tables in an enterprise CMBD?
a. cmdb
b. sn_cmdb_bak
c. cmdb_rel_ci
d. sn_cmdb
e. cmdb_bak
f. cmdb_ci
g. sn_cmdb_ci-correct-answer-a. cmdb
c. cmdb_rel_ci
f. cmdb_ci
What is used to determine user access to knowledge bases or a knowledge
article?
a. sn_kb_read sn_article_read
b. Privacy Settings
c. Read Access Flag
d. User Criteria-correct-answer-d. User Criteria
What are the main components of the Form Design Interface? (Choose 3)
