wellcare - Mastery Test UPDATED ACTUAL Exam Questions and CORRECT Answers

wellcare - Mastery Test UPDATED
ACTUAL Exam Questions and CORRECT
Answers
During an appointment, you may not discuss any products not agreed to in advance by the
beneficiary.
a. True

b. False - CORRECT ANSWER - True


When a paper SOA form is used, it must be completed __________ hosting the sales
presentation.
a. Prior to
b. During

c. After - CORRECT ANSWER - A. Prior to


Brokers/Agents can submit a support ticket online through their Centene Workbench portal.
Select one:
True

False - CORRECT ANSWER - True


Wellcare does not need to be informed of all marketing/sales events at which plans or materials
will be presented or distributed (Formal & Informal).


Select one:
True

False - CORRECT ANSWER - False


Which of the following actions are you required to do when contacted regarding an allegation of
noncompliant activity?

, a. Speak with the investigator as quickly as possible.
b. Answer all questions honestly and completely.
c. Offer information and documents important to the investigation.

d. All of the above - CORRECT ANSWER - D. All of the above


Key areas you as a broker/agent have control over and impact upon regarding Star Ratings for
quality are:


a. Member Satisfaction/Experience
b. Complaints
c. Rapid Disenrollment

d. All of the above - CORRECT ANSWER - D. All of the above


Noting the correct enrollment period on enrollment applications helps in preventing delayed
enrollment processing.


Select one:
True

False - CORRECT ANSWER - True


Health plan fax numbers vary for health plans that offer fax enrollment submissions.


Select one:
True

False - CORRECT ANSWER - True


Centene requires all contracted brokers/agents to read, understand, and agree to Centene's
Business Ethics and Code of Conduct Policy.