D072 WGU Assessment Study Guide Exam
Question & Answers ( Latest update)
What is true about emotional intelligence in the workplace? - CORRECT
ANSWERS ✔✔Importance EI Varies by situation and job position
A supervisor conducts a 90 day evaluation with a new employee. Its
recommended that the new employee take more initiative to complete
tasks and to persevere, even on the most challenging days. - CORRECT
ANSWERS ✔✔Motivation
A manager recently decides to get employees involved in a new
corporate social responsibility (CSR) initiative to show that the company
is dedicated to making a difference in the local community. Which
activity demonstrates an appropriate way to meet this goal? - CORRECT
ANSWERS ✔✔Initiate a community technology recycling program
for old computers
A production manager is told that a supplier of one of their key
products has declared bankruptcy and cannot supply the necessary
material. The production manager calls other suppliers to see if they
have the necessary material to continue manufacturing these products.
Which managerial core role is being used? - CORRECT ANSWERS
✔✔Decisional
Which organizational culture is best suited for an individual who is high
in conscientiousness? - CORRECT ANSWERS ✔✔Hierarchy
,D072 WGU Assessment Study Guide Exam
Question & Answers ( Latest update)
Which result occurs when there is a person-culture misalignment? -
CORRECT ANSWERS ✔✔Attrition
Which communication channel contains an item like an organization's
newsletter? - CORRECT ANSWERS ✔✔Leanest
How can a speaker overcome issues pertaining to semantics to ensure
effective communication? - CORRECT ANSWERS ✔✔Be direct and
clearly state what is intended
Which characteristics are seen in employees who use an assertive
communication style? - CORRECT ANSWERS ✔✔Calm and relaxed
posture
How can a manager exhibit supportive communication? - CORRECT
ANSWERS ✔✔Use descriptive language
During a meeting to decide the venue for the annual office picnic, a
manager says that the location is fine for the event but adds that others
will likely be opposed to the choice. Which style of communication is
being used by this manager? - CORRECT ANSWERS ✔✔Passive-
aggressive
, D072 WGU Assessment Study Guide Exam
Question & Answers ( Latest update)
Team Member A shares their perspective of a recent project, and Team
Member B suggests that there might be a better way to approach the
same objective. Team Member A responds by saying, "Well, that's fine
with me, but don't be surprised if other people are upset by your
opinion." Which communication style is Team Member A using for this
response? - CORRECT ANSWERS ✔✔Passive-aggressive
Which competency is the basis for developing effective business
relationships, including teamwork, empathy, and trust? - CORRECT
ANSWERS ✔✔Emotional intelligence
A leader with high emotional intelligence is looking to capitalize on this
trait while working with social media. How would the leader do so? -
CORRECT ANSWERS ✔✔Use social media as a tool to connect
multiple stakeholders
What is a characteristic of people with strong moral identity? -
CORRECT ANSWERS ✔✔They are more considerate of others'
feelings and viewpoints.
What are characteristics of someone who is Machiavellian in nature? -
CORRECT ANSWERS ✔✔Lower emotional intelligence and higher
emotional detachment
Question & Answers ( Latest update)
What is true about emotional intelligence in the workplace? - CORRECT
ANSWERS ✔✔Importance EI Varies by situation and job position
A supervisor conducts a 90 day evaluation with a new employee. Its
recommended that the new employee take more initiative to complete
tasks and to persevere, even on the most challenging days. - CORRECT
ANSWERS ✔✔Motivation
A manager recently decides to get employees involved in a new
corporate social responsibility (CSR) initiative to show that the company
is dedicated to making a difference in the local community. Which
activity demonstrates an appropriate way to meet this goal? - CORRECT
ANSWERS ✔✔Initiate a community technology recycling program
for old computers
A production manager is told that a supplier of one of their key
products has declared bankruptcy and cannot supply the necessary
material. The production manager calls other suppliers to see if they
have the necessary material to continue manufacturing these products.
Which managerial core role is being used? - CORRECT ANSWERS
✔✔Decisional
Which organizational culture is best suited for an individual who is high
in conscientiousness? - CORRECT ANSWERS ✔✔Hierarchy
,D072 WGU Assessment Study Guide Exam
Question & Answers ( Latest update)
Which result occurs when there is a person-culture misalignment? -
CORRECT ANSWERS ✔✔Attrition
Which communication channel contains an item like an organization's
newsletter? - CORRECT ANSWERS ✔✔Leanest
How can a speaker overcome issues pertaining to semantics to ensure
effective communication? - CORRECT ANSWERS ✔✔Be direct and
clearly state what is intended
Which characteristics are seen in employees who use an assertive
communication style? - CORRECT ANSWERS ✔✔Calm and relaxed
posture
How can a manager exhibit supportive communication? - CORRECT
ANSWERS ✔✔Use descriptive language
During a meeting to decide the venue for the annual office picnic, a
manager says that the location is fine for the event but adds that others
will likely be opposed to the choice. Which style of communication is
being used by this manager? - CORRECT ANSWERS ✔✔Passive-
aggressive
, D072 WGU Assessment Study Guide Exam
Question & Answers ( Latest update)
Team Member A shares their perspective of a recent project, and Team
Member B suggests that there might be a better way to approach the
same objective. Team Member A responds by saying, "Well, that's fine
with me, but don't be surprised if other people are upset by your
opinion." Which communication style is Team Member A using for this
response? - CORRECT ANSWERS ✔✔Passive-aggressive
Which competency is the basis for developing effective business
relationships, including teamwork, empathy, and trust? - CORRECT
ANSWERS ✔✔Emotional intelligence
A leader with high emotional intelligence is looking to capitalize on this
trait while working with social media. How would the leader do so? -
CORRECT ANSWERS ✔✔Use social media as a tool to connect
multiple stakeholders
What is a characteristic of people with strong moral identity? -
CORRECT ANSWERS ✔✔They are more considerate of others'
feelings and viewpoints.
What are characteristics of someone who is Machiavellian in nature? -
CORRECT ANSWERS ✔✔Lower emotional intelligence and higher
emotional detachment
