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Which of the following are purposes of the secret shopper program? ---------
CORRECT ANSWER-----------------Create an employee culture of "Personal
Ownership", Gain cutomer poerspective, Reward employees for achieving
standards of quakity of service
If your store runs out of bread and you cannot borrow bread from another
location what do you have to do? ---------CORRECT ANSWER-----------------Close the
store
During morning prep, when should stores start cutting the potatoes? ---------
CORRECT ANSWER-----------------First thing in the morning
What are the three things you must check when recovering ground beef during a
delivery? ---------CORRECT ANSWER-----------------Packaging, Temperature, Grind-
on/pack date
Secret shopper award payouts for a shop should be distributed equally among___
---------CORRECT ANSWER-----------------All employees working the shift
,Which of the following can cause the acid effect to appear in cut fries? ---------
CORRECT ANSWER-----------------Soaking the fries too long
If a customer insists on a rare burger you should____ ---------CORRECT ANSWER----
-------------Ask them to try one the five guys way, on the house
YOU MUST PERFORM A BOIL OUT EVERY TIME YOU CHANGE YOUR OIL ---------
CORRECT ANSWER-----------------True
It is acceptable to prep in advance for more than one day ---------CORRECT
ANSWER-----------------False
Cashiers should repeat the order back to the customer before completing the
order ---------CORRECT ANSWER-----------------True
Free standing potatoes can be stacked a max of ___ bags high and potatoes
against a wall can be stacked a max of __ bags high ---------CORRECT ANSWER------
-----------4,5
, If you have any issues with greasy floors, doors that wont shut correctly, and haze
in the air, what is likely the problem? ---------CORRECT ANSWER-----------------
Improperly balanced hood system
The primary purpose of the shift change is to__ ---------CORRECT ANSWER-----------
------Set the next shift up for success
How much bread should you always have in stock in case a delivery is delayed? ---
------CORRECT ANSWER-----------------Enough to get you through the next delivery
date
After the pre-cooked fries have been properly cooled, approximately how many
minutes should they be final cooked? ---------CORRECT ANSWER-----------------2 1/2-
3
How many days can meat be accepted after the grind-on/pack date? ---------
CORRECT ANSWER-----------------14
Time and temperature checks should be preformed at minimum every ___ hours -
--------CORRECT ANSWER-----------------2