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What is a flowchart with time added on the horizontal axis?
A. process chart
B. service blueprinting
C. CNC
D. process mapping - D. process mapping
Which of the following statements is NOT true regarding production
technologies?
A.
Vision systems combine video cameras and computer technology and are often
used in inspection roles.
B.
CNC is machinery with its own computer and memory.
C.
Flexible manufacturing systems and computer-integrated manufacturing are
increasing the distinction between low-volume/high-variety and high-
volume/low-variety production.
D.
Robots are mechanical devices that use electronic impulses to activate motors
and switches. - C. Flexible manufacturing systems and computer-integrated
manufacturing are increasing the distinction between low-volume/high-variety
and high-volume/low-variety production.
,Which of the quadrants in the service process matrix has low labor intensity and
low customization?
A. service factory
B. service shop
C. professional service
D. mass service - A. Service factory
Which of the following statements is NOT true?
A.
Adding flexibility to the production process can be a major competitive
advantage. Building flexibility into a production process is usually inexpensive, but
difficult.
B.
Selecting the best equipment requires understanding the specific industry and
available processes and technology.
C.
Selection of a particular process strategy requires decisions about equipment and
technology.
D.
The selection of equipment requires considering cost, cash flow, market stability,
quality, capacity, and flexibility. - A. Adding flexibility to the production
process can be a major competitive advantage. Building flexibility into a
production process is usually inexpensive, but difficult.
High-volume, low-variety production is best suited for which of the following
process strategies?
A. process focus
B. mass customization
C. product focus
, D. repetitive focus - C. Product focus
Which of the following statements is NOT true regarding the process analysis
tools?
A.
Time-function mapping extends value-stream mapping to include suppliers.
B.
Process mapping is another name for time-function mapping.
C.
Service blueprinting is designed to help focus on the customer interaction part of
the process.
D.
A process chart is different than a flowchart. - A. Time-function mapping
extends value-stream mapping to include suppliers.
Which of the following is NOT a production technology that enhances production
and productivity?
A. vision systems
B. process control
C. service blueprinting
D. automatic identification systems - C. service blueprinting
What is the ability to respond with little penalty in time, cost, or customer value?
A. mass customization
B. flexibility
C. repetitive process
D. postponement - B. flexibility
Which of the quadrants in the service process matrix has low labor intensity and
low customization?